POOJITHA TIRU
HRBP
Secundrabad
Summary
HRBP with 10+ years of experience across BFSI, IT. Specializing in hiring strategy, workforce planning, stakeholder management, and TA operations. Proven expertise in end-to-end recruitment, TA analytics, process optimization, and business partnering. Strong background in Talent Acquisition, change management, and HR technology, enabling scalable, data-driven hiring solutions aligned with business goals.
Overview
10
10
years of professional experience
Work History
Human Resource Business Consultant
Wells Fargo International Solutions Private Limited
08.2022 - Current
- Consistently met goals aligned to the business. Improve stakeholders experience, maintaining quality parameters and attain service levels of 85%.
- Partner with managers to identify high-potential talent and create development plans.
- Collaborated with cross-functional teams to identify and resolve data- related issues, resulting in a 30% improvement in data accuracy.
- Successfully delivered an integrated solution focused on operational effectiveness by leveraging in-house technology and automation capabilities, resulting in productivity increase of over 80%.
- Responsible for engaging people, identifying training needs within the team and upskill.
- Collaborate with business leaders to understand short and long-term strategic objectives and design HR strategies to support them.
- Process Improvement, by delivering significant Business impacts and contributions to the Process through improvement to quality, productivity.
- Work with various stakeholders within and outside the org to ensure feature prioritization and delivery of process level improvements.
- Communicate with multiple stakeholders, peer group as well as support functions to ensure smooth delivery of the processes being handled.
- Prioritize key areas such as personnel development, process streamlining, operational optimization, and stakeholder engagement.
- Led cross-functional teams to ensure alignment on customer needs and operational goals, fostering seamless collaboration across departments.
- Skills: Process Management. Service Delivery. Project Management. Business Process Improvement. Change Management. People Management. Stakeholder Management. Operations Management.
Customer Success Manager
ECS ME LLC Pvt Ltd
02.2019 - 03.2022
- Implemented changes to improve performance.
- Responsible for overseeing all operational and administrative aspects of the company.
- Ensured a safe, secure, and well-maintained facility that meets environmental, health, and security standards.
- First point of contact for employees, vendors, and other stakeholders.
- Negotiated contract renewals and managed customer expectations.
- Created and managed budgets for travel, training, and team-building activities.
- Developed and executed customer success strategies aimed at enhancing client satisfaction and retention.
- Led cross-functional teams to ensure alignment on customer needs and operational goals, fostering collaboration across Department.
- Skills: Project Management. Change Management. Employee Engagement. Team Leadership. Critical Thinking. E-Commerce. Sales Operations. Operations Management.
Senior Human Resources Generalist
CHEVRONNE SOFTECH Pvt LTD
10.2016 - 09.2018
- Managed HR/Admin operations in PAN India.
- Implemented the training module and program for new hires in HR, Admin, and Security.
- Organized Quarterly Business Review for group companies.
- Streamlined HR processes to enhance operational efficiency, reducing administrative costs by 20%.
- Led initiatives to enhance employee engagement and retention, achieving a turnover increase of 15%.
- Develop, maintain and publish information security policies, standards and guidelines.
- Regularly publish report on information security and Front desk risk profile to the company's Directors.
- Lead strategy for attaining compliance with identified security and privacy standards.
- Hire and train resources such as security officer and customer-facing teams.
- Manage security incidents and events.
- Skills: People Management. Recruiting. Property Management. Business Development. Vendor Management. Administrative expertise.
HR Recruiter
HIGHBROW AV SERVICES
03.2015 - 08.2016
- Successfully aligned talent acquisition strategies with organizational goals, resulting in a 25% reduction in time-to-fill metrics for key positions.
- Implemented innovative training programs for hiring teams, enhancing interviewing skills and contributing to a 20% increase in offer acceptance rates.
- Leveraged data analytics to enhance recruitment processes, achieving a 40% increase in candidate quality through targeted sourcing strategies.
Education
MBA - OPERATIONS MANGEMENT
Gandhi Institute of Technology & Management (GITAM)
India 04.2001 -
Skills
Process Management
Operational service delivery
Project Management
Business Process Improvement
Change Management
People Management
Stakeholder Management
Operations Management
Accomplishments
- Developed and implemented a human resources department that improved employee engagement by 9%.
- Developed and implemented data quality checks that reduced errors in reports by 50%.
- Steering the transformational change programs from the beginning and leading strategy through implementation and maintenance/support.
- Delivered an integrated solution around operational effectiveness leveraging in-house technology and automation capabilities scaling up productivity by more than 80%.
- Collaborated with cross-functional teams to identify and resolve data-related issues, resulting in a 30% improvement in data accuracy.
- Managed high-volume transactions through ServiceNow and Workday HRIS, ensuring accuracy, timeliness, and risk mitigation.
- Built and led a high-performing team, fostering a culture of accountability and aligning team objectives with strategic goals.
- Strengthened relationships through executive visits and a collaborative environment supporting HRSS goals.
- Oversaw SLAs, establishing an escalation matrix to maintain service standards and operational consistency.
Timeline
Human Resource Business Consultant
Wells Fargo International Solutions Private Limited
08.2022 - Current
Customer Success Manager
ECS ME LLC Pvt Ltd
02.2019 - 03.2022
Senior Human Resources Generalist
CHEVRONNE SOFTECH Pvt LTD
10.2016 - 09.2018
HR Recruiter
HIGHBROW AV SERVICES
03.2015 - 08.2016
MBA - OPERATIONS MANGEMENT
Gandhi Institute of Technology & Management (GITAM)
04.2001 -