T. Sai Krishna

• Managed accounts receivable by ensuring accurate and timely follow-up on outstanding balances to maintain financial accuracy.
• Collaborated across departments to understand client requirements, project specifications, and deliverables, ensuring smooth execution.
• Resolved customer billing issues effectively by coordinating with the billing team, ensuring customer satisfaction and timely payments.
• Maintained accurate records of all accounts receivable activities for audit purposes.
• Provided guidance on accounts receivable inquiries from other departments or external customers and vendors.
• Monitored overdue accounts daily, generated past-due notices, and contacted delinquent customers via phone or email.
• Performed research into disputed invoices or payments as needed.
• Coordinated with other departments to resolve billing issues quickly and efficiently.
• Analyzed financial data to identify trends in customer payment patterns.
• Identified and escalated complex issues to supervisors for prompt resolution.
• Provided clients with necessary documentation and support for seamless payment reconciliation.
• Reconciled customer accounts to ensure accurate and up-to-date records while investigating and resolving discrepancies between invoices, payments, and account balances.
• Cleared negative aging balances consistently, ensuring books of accounts were up to date and accurate.
• Partnered with the General Ledger team to research and resolve credit card reconciliations promptly.
• Designed and implemented live dashboards using Power BI, providing real-time insights to enhance process efficiency and decision-making.
• Created a SharePoint website to centralize resources, streamline team collaboration, and improve accessibility to key documents and processes.
• Identified opportunities to optimize the accounts receivable process, introducing innovations that improved efficiency and accuracy.
• Excelled in cross-functional collaboration, effectively working with various teams to resolve issues, streamline operations, and enhance workflows.
• Demonstrated a strong ability to optimize processes, create innovative solutions, and foster collaborative teamwork to achieve organizational goals.

Accounts Receivable (O2C) – Chargeback and Disputes Processing

• Evaluated and resolved disputed credit card transactions with accuracy, ensuring compliance with established protocols.
• Investigated disputed debit and credit card transactions by gathering and analyzing necessary backup documentation, such as electronic signatures, detailed sales receipts, tax records, and billing invoices.
• Processed chargebacks with appropriate resolution codes, maintaining error-free records and adhering to chargeback terms and conditions.
• Managed and processed chargebacks for various countries through multiple credit card portals.
• Identified and analyzed patterns indicative of credit card fraud or internal system issues, providing actionable insights to mitigate risks.
• Updated and maintained Standard Operating Procedures (SOPs) to align with process improvements and regulatory requirements.
• Processed credit card and check payments, refunds, and adjustments accurately using multiple merchant systems.
• Investigated and corrected misapplied payments, ensuring proper allocation and maintaining accurate account records.
• Resolved return payment disputes and other payment-related issues efficiently to maintain customer satisfaction.
• Handled refund requests promptly, ensuring a seamless customer experience.

Additional Responsibilities:

• Served as the single point of contact (SPOC) for team queries and escalations.
• Downloaded and reviewed daily reports from various credit card portals for timely reconciliation and action.
• Allocated tasks to team members effectively to ensure balanced workloads and timely completion of objectives.
• Performed monthly quality audits, analyzed results, and shared detailed reports with management to drive process improvements.

• Reviewed and verified invoices to ensure accuracy and proper approvals, maintaining compliance with company policies.
• Monitored and managed accounts receivable for an assigned portfolio, proactively contacting customers to ensure timely payments and resolve outstanding issues.
• Acted as a liaison between customers, sales, billing, and internal departments to facilitate smooth transactions and promptly resolve any discrepancies.
• Identified slow-paying customers and escalated collection challenges or non-payment issues to management for timely intervention.
• Delivered exceptional customer service by promptly addressing client inquiries, resolving billing problems, and processing account adjustments and refunds with a focus on a positive customer experience.
• Sent account statements to customers and maintained open communication to ensure clarity and satisfaction.
• Analyzed customer accounts to make informed decisions about holding or releasing service orders based on payment status and account history.
• Ensured timely follow-up on outstanding invoices to reduce aging balances and improve cash flow.
• Collaborated with cross-functional teams to resolve open tickets caused by missing or incorrect information shared with customers.
• Followed and regularly updated Standard Operating Procedures (SOPs) to reflect process improvements and best practices.
• Assisted in identifying inefficiencies in the accounts receivable process and implemented solutions to streamline operations and enhance effectiveness.