T. VINOTH KUMAR
Chennai
Summary
Accomplished Senior Manager with a proven track record at Rebel Foods Pvt Ltd., adept in operations management and talent development. Excelled in enhancing customer experience, achieving a best customer rating of 4.25, and recognized for exceptional people development. Skilled in strategic planning and organizational development, consistently driving business performance and team growth. Started the zone from 3 Delivery kitchens to 50 DK across tamilnadu & kerala
Overview
18
18
years of professional experience
Work History
Senior Manager - Operations Training
Rebel Foods Pvt Ltd. (Formerly known as Faasos)
Chennai
02.2015 - Current
- Operational training for all level participants.
- Conducting development sessions for all levels.
- Track and analyze the customer experience ratings in multiple brands
- To create and provide coaching on product SOPs and reiterate on a daily basis.
- Tracking team growth and providing coaching, training them to the next level career.
- Responsible for team transformation in the city.
- To motivate and keep the team with more zeal.
- To ensure the provision of qualitative sales rather than quantitative sales.
- Conducting a session for managers on cost management and controlling.
- Conducting a process evaluation report audit and sharing the feedback with the kitchen constantly to ensure a better score in internal and external audits (HACCP, ECO Sure FSA – Wendy’s, Hygiene Rating Audit).
- Create multiple levels of content for different stage audiences.
- To check and ensure the customer matrix is being followed regularly for the zone.
- Launching NPD: New Product Development.
- Conducting Fun @ Work activities.
- Developing a CDO.|ADMS for the zone to ensure the enhancement of operational skills, to improve performance in their role.
- New delivery kitchen opening, and training certifications.
- Awarded Best Training Manager in August 2015 across Pan India.
- Awarded Best City (Chennai) for Product and Service Rating - Q1 2016.
- Achieved the best customer ratings of 4.25 among other cities across Pan India.
- Awarded by the CEO for the region having the highest internal People Development from 2018 to 2020 continuously in the organization.
- Wendy’s International Food Safety Assessment Audit 20 Delivery Kitchen received a Green rating in ECO SURE, with a high standard from the international team at Wendy’s.
- Wendy’s International Training Restaurant Certification delivery kitchen is certified as the Best Training Center in India.
- Certified trainer in Wendy's International to train the operations team.
- HACCP-certified trainer.
Guest Delight Associate
Jubilant Food Works Ltd (Domino’s Pizza)
Chennai
05.2007 - 02.2015
- Started as a part-time Guest Delight Associate on May 2007 @ Tidel Park, Chennai Restaurant
- Promoted as Training Ace in April 1St 2008@ Adyar
- After Conversion as Full Timer
- Promoted as Associate Manager in April 1st 2010
- Promoted as Assistant Manager in March 1St 2011
- Promoted as Senior Assistant Manager in March 1st 2012
- Promoted as Restaurant In-Charge (SAM) in Infosys Chennai in April 1st 2013
- Promoted as Guest Delight Manager in T-Nagar Chennai in Nov 1st 2013
- Handled the entire restaurant operations and worked towards 100% guest satisfaction
- Handled Costing and cost controlling
- Performed Sale analysis
- Engaged in Staff Motivation and Team Work
- Taking care of local store marketing for achieve targets
- Managed restaurant profit and loss accounts, food costs, inventory etc
- Handled Recruitments and onboarding
- Achieved Regional Best Training Ace in 2010, Q2 in the south region
- Achieved Best Product Champ Restaurant In dominos Infosys Chennai in 2013-14 Q2
- Recognition for the Best Pizza King in 2012-13
- Q2 Rolex winner in velachery as a Senior Assistant Manager
- 1 International OER 5 Star category in Medavakkam – Senior Assistant Manager
- Opened 1st pizza theatre restaurant in Tamilnadu –T.Nagar
Education
BBA - Business Administration
Mohamed Sathak College Of Arts & Science
Chennai01.2009
HSC -
Model Higher Secondary School
Chennai01.2007
SSLC -
Kumaraja Muthaiya Higher Secondary School
Chennai01.2005
Skills
- Stability and Reliability
- Assertiveness
- Adoptable to any skills and requirements
- Business performance management
- Reporting oversight
- Data analytics
- Influencing and negotiating
- Reporting management
- Resource allocation
- Operations management
- Budget administration
- Corporate communications
- Human resources management
- Talent development
- Strategic planning
- Organizational development
Projects
Done a Project for 6 months in LIC under Corporate Training In Life Insurance.
Disclaimer
I hereby declare that the above information is true to the best of my knowledge.
Hobbies and Interests
- Playing Volley Ball
- Listening Music
- Watching Movies
- Bike Riding & Car Driving
- Reading Books – Beginner
Personal Information
- Father's Name: P.Thangasamy
- Mother's Name: T.Selvi
- Date of Birth: 12/18/88
- Marital Status: Married
Languages
Tamil
First Language
English
Advanced (C1)
C1
Hindi
Beginner (A1)
A1
Timeline
Senior Manager - Operations Training
Rebel Foods Pvt Ltd. (Formerly known as Faasos)
02.2015 - Current
Guest Delight Associate
Jubilant Food Works Ltd (Domino’s Pizza)
05.2007 - 02.2015
BBA - Business Administration
Mohamed Sathak College Of Arts & Science
HSC -
Model Higher Secondary School
SSLC -
Kumaraja Muthaiya Higher Secondary School
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