Accomplished Senior Manager with a proven track record at Rebel Foods Pvt Ltd., adept in operations management and talent development. Excelled in enhancing customer experience, achieving a best customer rating of 4.25, and recognized for exceptional people development. Skilled in strategic planning and organizational development, consistently driving business performance and team growth. Started the zone from 3 Delivery kitchens to 50 DK across tamilnadu & kerala
Overview
18
18
years of professional experience
Work History
Senior Manager - Operations Training
Rebel Foods Pvt Ltd. (Formerly known as Faasos)
Chennai
02.2015 - Current
Operational training for all level participants.
Conducting development sessions for all levels.
Track and analyze the customer experience ratings in multiple brands
To create and provide coaching on product SOPs and reiterate on a daily basis.
Tracking team growth and providing coaching, training them to the next level career.
Responsible for team transformation in the city.
To motivate and keep the team with more zeal.
To ensure the provision of qualitative sales rather than quantitative sales.
Conducting a session for managers on cost management and controlling.
Conducting a process evaluation report audit and sharing the feedback with the kitchen constantly to ensure a better score in internal and external audits (HACCP, ECO Sure FSA – Wendy’s, Hygiene Rating Audit).
Create multiple levels of content for different stage audiences.
To check and ensure the customer matrix is being followed regularly for the zone.
Launching NPD: New Product Development.
Conducting Fun @ Work activities.
Developing a CDO.|ADMS for the zone to ensure the enhancement of operational skills, to improve performance in their role.
New delivery kitchen opening, and training certifications.
Awarded Best Training Manager in August 2015 across Pan India.
Awarded Best City (Chennai) for Product and Service Rating - Q1 2016.
Achieved the best customer ratings of 4.25 among other cities across Pan India.
Awarded by the CEO for the region having the highest internal People Development from 2018 to 2020 continuously in the organization.
Wendy’s International Food Safety Assessment Audit 20 Delivery Kitchen received a Green rating in ECO SURE, with a high standard from the international team at Wendy’s.
Wendy’s International Training Restaurant Certification delivery kitchen is certified as the Best Training Center in India.
Certified trainer in Wendy's International to train the operations team.
HACCP-certified trainer.
Guest Delight Associate
Jubilant Food Works Ltd (Domino’s Pizza)
Chennai
05.2007 - 02.2015
Started as a part-time Guest Delight Associate on May 2007 @ Tidel Park, Chennai Restaurant
Promoted as Training Ace in April 1St 2008@ Adyar
After Conversion as Full Timer
Promoted as Associate Manager in April 1st 2010
Promoted as Assistant Manager in March 1St 2011
Promoted as Senior Assistant Manager in March 1st 2012
Promoted as Restaurant In-Charge (SAM) in Infosys Chennai in April 1st 2013
Promoted as Guest Delight Manager in T-Nagar Chennai in Nov 1st 2013
Handled the entire restaurant operations and worked towards 100% guest satisfaction
Handled Costing and cost controlling
Performed Sale analysis
Engaged in Staff Motivation and Team Work
Taking care of local store marketing for achieve targets
Managed restaurant profit and loss accounts, food costs, inventory etc
Handled Recruitments and onboarding
Achieved Regional Best Training Ace in 2010, Q2 in the south region
Achieved Best Product Champ Restaurant In dominos Infosys Chennai in 2013-14 Q2
Recognition for the Best Pizza King in 2012-13
Q2 Rolex winner in velachery as a Senior Assistant Manager
1 International OER 5 Star category in Medavakkam – Senior Assistant Manager
Opened 1st pizza theatre restaurant in Tamilnadu –T.Nagar
Education
BBA - Business Administration
Mohamed Sathak College Of Arts & Science
Chennai
01.2009
HSC -
Model Higher Secondary School
Chennai
01.2007
SSLC -
Kumaraja Muthaiya Higher Secondary School
Chennai
01.2005
Skills
Stability and Reliability
Assertiveness
Adoptable to any skills and requirements
Business performance management
Reporting oversight
Data analytics
Influencing and negotiating
Reporting management
Resource allocation
Operations management
Budget administration
Corporate communications
Human resources management
Talent development
Strategic planning
Organizational development
Projects
Done a Project for 6 months in LIC under Corporate Training In Life Insurance.
Disclaimer
I hereby declare that the above information is true to the best of my knowledge.
<ul>
<li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li>
<li>Department of Agriculture (USDA) and the U.S</li>
<li>Department of Homeland Security (DHS)</li>
<li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li>
<li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li>
<li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li>
<li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li>
<li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li>
<li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li>
<li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li>
<li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li>
<li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li>
<li>Implemented quality control measures throughout each stage of a project's lifecycle.</li>
<li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li>
<li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li>
<li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li>
<li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li>
<li>Trained junior staff on best practices for managing multiple projects simultaneously.</li>
</ul> at Defense Contracting Activity, LLC<ul>
<li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li>
<li>Department of Agriculture (USDA) and the U.S</li>
<li>Department of Homeland Security (DHS)</li>
<li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li>
<li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li>
<li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li>
<li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li>
<li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li>
<li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li>
<li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li>
<li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li>
<li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li>
<li>Implemented quality control measures throughout each stage of a project's lifecycle.</li>
<li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li>
<li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li>
<li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li>
<li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li>
<li>Trained junior staff on best practices for managing multiple projects simultaneously.</li>
</ul> at Defense Contracting Activity, LLC