Summary
Overview
Work History
Education
Skills
Timeline
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Ta'Asia Jackson

New albany

Summary

Dynamic customer service professional with a proven track record at GoPuff, excelling in problem resolution and relationship building. Skilled in utilizing CRM systems to enhance service efficiency, I have successfully mentored teams and implemented process improvements, driving customer satisfaction and operational excellence. Known for my active listening and critical thinking abilities.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

GoPuff
01.2022 - 06.2025
  • Assisted customers with inquiries and resolved issues promptly.
  • Learned company products and services to enhance customer interactions.
  • Utilized customer service software for tracking and managing support requests.
  • Provided feedback on common customer concerns to improve service quality.

Customer Care Executive

Humana
06.2020 - 04.2022
  • Resolved customer inquiries by utilizing CRM systems to enhance service efficiency.
  • Developed and implemented process improvements to streamline customer support workflows.
  • Mentored junior team members on best practices in customer engagement and issue resolution.
  • Analyzed customer feedback to identify trends and recommend service enhancements.

Manager

Sonics Drive In
02.2017 - 07.2020
  • Supervised daily operations, ensuring compliance with health and safety regulations.
  • Trained and mentored staff on customer service excellence and operational efficiency.
  • Implemented inventory management systems, optimizing stock levels and reducing waste.
  • Developed staff schedules to maximize productivity during peak hours and minimize labor costs.

Cook Shift Leader

Rallys Fast Food Resturant
05.2016 - 10.2017
  • Supervised kitchen staff, ensuring adherence to food safety protocols and quality standards.
  • Trained new cooks on menu items, preparation techniques, and efficient kitchen practices.
  • Coordinated meal production schedules to optimize workflow during peak service hours.
  • Monitored inventory levels, placing orders to maintain adequate stock of ingredients and supplies.

Education

Associate Degree In Psychology - Psychology

Jefferson Community Technical College
Louisville, KY

High School Diploma -

Western MST High School
Louisville, KY
2014

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Call center experience
  • Computer proficiency
  • Conflict resolution
  • Complaint handling
  • Microsoft Excel
  • Complaint resolution
  • Payment processing
  • Client relations
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Call center operations
  • Microsoft outlook
  • Scheduling
  • Follow-up skills
  • Call management
  • Product knowledge
  • Paperwork processing
  • Appointment scheduling
  • Order processing
  • Team development
  • Documentation
  • Administrative support
  • Microsoft Office Suite
  • Microsoft PowerPoint
  • Data collection
  • Staff training
  • De-escalation techniques
  • Building rapport
  • Technical support
  • Quality control
  • Clerical support
  • Live chat support
  • Filing
  • Customer education
  • Dispute resolution
  • Product sales
  • Product and service solutions
  • Multi-line phone talent
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Cleaning and sanitizing
  • Team collaboration
  • Customer service excellence
  • Reliability and punctuality
  • Money handling
  • Cash handling and management

Timeline

Customer Service Representative

GoPuff
01.2022 - 06.2025

Customer Care Executive

Humana
06.2020 - 04.2022

Manager

Sonics Drive In
02.2017 - 07.2020

Cook Shift Leader

Rallys Fast Food Resturant
05.2016 - 10.2017

Associate Degree In Psychology - Psychology

Jefferson Community Technical College

High School Diploma -

Western MST High School

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Ta'Asia Jackson