Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Tabain Shaikh

Mumbai

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

5
5
years of professional experience

Work History

Senior Customer Service Executive

ATHENA BPO PVT. LTD.
Mumbai
04.2021 - Current
  • Working as a Team Leader to guide the customers to invest in mutual fund.
  • Developed and implemented customer service strategies to improve customer satisfaction levels.
  • Resolved escalated customer service issues in a timely manner.
  • Assisted customers with product inquiries, complaints and technical issues.
  • Analyzed customer feedback data to develop strategies for improving the overall customer experience.
  • Managed a team of 16+ Customer Service Representatives ensuring they provided excellent customer service at all times.
  • Participated in departmental meetings to discuss current trends in the industry and ways to improve customer relations initiatives.
  • Compiled daily, weekly, monthly reports outlining key performance indicators related to customer service operations.
  • Developed relationships with key stakeholders within the organization in order to better understand their needs.
  • Built and maintained excellent professional relationships with key contacts to obtain potential leads.

Customer Service Executive

Zeno Health
Mumbai
01.2020 - 02.2021
  • Assisted customers with prescription refills, requests for over-the-counter medications and other health care products.
  • Verified accuracy of medication orders and entered data into pharmacy system.
  • Maintained inventory records by restocking shelves with pharmaceuticals.
  • Processed payments from customers using cash registers and debit and credit card terminals.
  • Answered customer inquiries regarding drug interactions, side effects and dosage instructions.
  • Organized and maintained patient profiles in the computer system.

Customer Service Representative

Al Najib Mutual Funds Bank
Mumbai
03.2019 - 12.2019
  • Collection of cash from various clients from different locations across the city.
  • Prepared bank deposits for all cash receipts on a daily basis.
  • Maintained accurate records of all cash transactions according to company policies and procedures.
  • Assisted in the preparation of financial reports related to cash collections activities.

Education

12th - Science(PCB)

Mumbai Board
Mumbai
06-2021

10th -

Al Barkat Malik Mohammed Islam English School
Mumbai
03-2019

Skills

  • Customer Service
  • Team Training
  • Excellent Communication
  • High-energy attitude
  • Complaint Investigation
  • Call Center Operations
  • Multitasking
  • Professionalism
  • Understanding Customer Needs
  • Team building
  • Adaptability and Flexibility
  • Microsoft Office expertise
  • Decision-Making

Languages

English
Full Professional
Hindi
Native/ Bilingual

Timeline

Senior Customer Service Executive

ATHENA BPO PVT. LTD.
04.2021 - Current

Customer Service Executive

Zeno Health
01.2020 - 02.2021

Customer Service Representative

Al Najib Mutual Funds Bank
03.2019 - 12.2019

12th - Science(PCB)

Mumbai Board

10th -

Al Barkat Malik Mohammed Islam English School

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Tabain Shaikh