Tabain Shaikh
Mumbai
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Senior Customer Service Executive
ATHENA BPO PVT. LTD.
Mumbai
04.2021 - Current
- Working as a Team Leader to guide the customers to invest in mutual fund.
- Developed and implemented customer service strategies to improve customer satisfaction levels.
- Resolved escalated customer service issues in a timely manner.
- Assisted customers with product inquiries, complaints and technical issues.
- Analyzed customer feedback data to develop strategies for improving the overall customer experience.
- Managed a team of 16+ Customer Service Representatives ensuring they provided excellent customer service at all times.
- Participated in departmental meetings to discuss current trends in the industry and ways to improve customer relations initiatives.
- Compiled daily, weekly, monthly reports outlining key performance indicators related to customer service operations.
- Developed relationships with key stakeholders within the organization in order to better understand their needs.
- Built and maintained excellent professional relationships with key contacts to obtain potential leads.
Customer Service Executive
Zeno Health
Mumbai
01.2020 - 02.2021
- Assisted customers with prescription refills, requests for over-the-counter medications and other health care products.
- Verified accuracy of medication orders and entered data into pharmacy system.
- Maintained inventory records by restocking shelves with pharmaceuticals.
- Processed payments from customers using cash registers and debit and credit card terminals.
- Answered customer inquiries regarding drug interactions, side effects and dosage instructions.
- Organized and maintained patient profiles in the computer system.
Customer Service Representative
Al Najib Mutual Funds Bank
Mumbai
03.2019 - 12.2019
- Collection of cash from various clients from different locations across the city.
- Prepared bank deposits for all cash receipts on a daily basis.
- Maintained accurate records of all cash transactions according to company policies and procedures.
- Assisted in the preparation of financial reports related to cash collections activities.
Education
12th - Science(PCB)
Mumbai Board
Mumbai06-2021
10th -
Al Barkat Malik Mohammed Islam English School
Mumbai03-2019
Skills
- Customer Service
- Team Training
- Excellent Communication
- High-energy attitude
- Complaint Investigation
- Call Center Operations
- Multitasking
- Professionalism
- Understanding Customer Needs
- Team building
- Adaptability and Flexibility
- Microsoft Office expertise
- Decision-Making
Languages
English
Full Professional
Hindi
Native/ Bilingual
Timeline
Senior Customer Service Executive
ATHENA BPO PVT. LTD.
04.2021 - Current
Customer Service Executive
Zeno Health
01.2020 - 02.2021
Customer Service Representative
Al Najib Mutual Funds Bank
03.2019 - 12.2019
12th - Science(PCB)
Mumbai Board
10th -
Al Barkat Malik Mohammed Islam English School
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