Tabassum Banu
Billing Specialist
Summary
Efficient billing professional with 10+ years of experience with a track record of enhancing customer satisfaction at Syniverse Technologies Services India Pvt Ltd. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
18
18
years of professional experience
Work History
Billing Specialist
Syniverse Technologies Services India Pvt Ltd
12.2013 - Current
- Managed billing operations for national and international customers.
- Identified, researched, and processed billing data to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Strengthened client relationships through effective communication regarding billing issues and concerns.
- Enhanced customer satisfaction with timely and accurate report distribution.
- Assisted colleagues in resolving complex billing dispute issues, promoting teamwork, and knowledge sharing within the department.
- Maintained up-to-date knowledge of billing regulations and compliance requirements, ensuring adherence to legal standards.
- Assisted in transition to electronic billing, reducing paper waste and improving operational efficiency.
- Identified opportunities for process improvement, leading to a more streamlined billing operation.
- Contributed to a positive work environment by offering support and guidance to team members.
- Reduced billing errors, leading to a decrease in customer complaints, by conducting regular audits of billing data.
- Played a key role in the annual audit process by providing comprehensive billing records and explanations for variances.
- Uploading invoices in the customer portal on timely basis and helping to get the payment on time.
- Produced and mailed monthly statements to customers, and assisted with related requests for information and clarification.
Sales Support Associate
Motilal Oswal Financial Services
Bangalore, Karnataka
10.2009 - 12.2013
- General Administration (Application form stocking, sales kit, processing payments, phone and web conference management, liaison with Business Associates and clients etc).
- Mailing of Monthly Presentations, Newsletters and any other updates from Head Office to all the Business Associates.
- Initiated follow-up phone calls with sub brokers concerning resolved issues to enhance platform experience.
- Advocated for new sub brokers and provided feedback to enhance selling process for overall improvements.
- Responsible for the branch/franchisee adherence to operational governance processes and compliance, training as per SEBI Exchanges and Depositories Guidelines
- Collaborated closely with the interns and Business development manager in creating promotional materials that generated more leads for the sales department.
- Provided valuable feedback on seminars ,webinars and assisting in strategic planning for future campaigns and initiatives.
- Successfully managed multiple projects simultaneously while maintaining attention to detail throughout all tasks.
- Assisted in achieving sales targets through effective coordination with the sales team.
- Developed comprehensive knowledge of company products and services to effectively address customer inquiries.
- Boosted customer satisfaction by providing timely and accurate sales support services.
- Strengthened client relationships, promptly addressing concerns and inquiries.
- Researched and analyzed customer feedback to identify areas for improvement and growth opportunities.
- Followed up on web leads, pre-qualified contacts and converted potential customers into sales appointments.
- Developed strong rapport with customers and created positive impression of business.
Back Office Executive
Motilal Oswal Securities
02.2007 - 03.2009
- Achieved high levels of accuracy in data entry tasks through close attention to detail and regular quality checks.
- Maintained inventory for back-office supplies, computers and work-stations.
- Organized office operations, leading daily activities and controlling correspondence.
- Managed invoices from vendors to assist accounting department in reducing annual expenses.
- Streamlined back office processes by implementing efficient document management systems and reducing manual tasks.
- Scheduled and led regular meetings with staff to review progress and acknowledge achievements.
- Developed and updated calendars to schedule team and customer meetings.
- Ordered office supplies and maintained supplier contacts in database.
- Managed back-office sales team through coaching and sales technique training.
- Designed and implemented office policies and enforced standards.
- Reduced turnaround time for client inquiries by prioritizing tasks and ensuring timely responses to requests.
- Worked with IT department to address technology issues and shortfalls.
- Conducted regular audits of back office operations, identifying and addressing areas for improvement.
- Enhanced operational efficiency, reorganizing back office layout for better workflow.
- Improved vendor relationships, ensuring timely and cost-effective procurement of office supplies.
- Maintained confidentiality and security of all financial records, ensuring compliance with regulatory standards.
- Developed comprehensive training program for new back office staff, improving onboarding efficiency.
- Increased customer satisfaction by providing timely backend support to customer service team.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Assisted coworkers and staff members with special tasks on daily basis.
- Liaised between clients and vendors and maintained effective lines of communication.
Education
B.COM -
04.2001 -
M.COM -
04.2001 -
Skills
Invoice Processing
Billing systems and software
Customer Engagement
Audit Procedures
Teamwork and Collaboration
Problem-solving abilities
Languages
English
Hindi
Kannada
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Axapta
Timeline
Billing Specialist - Syniverse Technologies Services India Pvt Ltd
12.2013 - Current
Sales Support Associate - Motilal Oswal Financial Services
10.2009 - 12.2013
Back Office Executive - Motilal Oswal Securities
02.2007 - 03.2009
Bangalore University - B.COM,
04.2001 -
Karnataka State Open University - M.COM,
04.2001 -