Tabassum Chaus

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.

• Documented and resolved Issue for LE team which led to 2 FTE saving .

• Managing work allocation
• Conducting training for New Hire
• Handle the client feedback & queries
• Conduct the trainings & refreshers for the team members
• Processing urgent request received for the client
• Preparing Standard Operating Procedures
• Conducting PKT for entire Optimisation
• Preparing Weekly Deck for Training Team
• Updating EWS tracker for Training
• Preparing Cross training plans
• Answering queries for the entire team
• Preparing Daily Huddle Boards
• Conducting Daily Huddles
• Preparing Query Trackers, Process Update Tracker

• Referral Analysis
• Preparing Daily Counts report
• Prepared Monthly Performance Status Reports
• Preparing GOS (grid of service) for Renewals
• Uploading Renewals work (Weekly & Monthly basis)
• Tracking of daily Productivity Reports.
• Tracking of daily Accuracy Reports.

• Batch Reports
• Preparing PKT Report
• Monthly calendar for New Hire training
• Conducting Accreditation / Validation
• Governance Dec
• Weekly Leave Planner
• Maintaining Attendance
• GOS (Grid of service)
• Keeping track of Allocation (Daily Counts)
• Referral Analysis
• Daily Client Call
• Urgent Request
• Productivity Report
• Accuracy Report
• Daily Huddle
• FMEA Report
• Client Data (subject to other work)
• CCRP updating (Client Complaint)

• Train The Trainer Program
• WNS Certified Trainer
• Auxiliary Trainer
• TTT level 1 and 2

• High Touch (Renewals): -
• GIO/RESILIUM – Liability and Motor fleet was out of WNS authority previously.
• Had a call with the client to migrate the same and the work was made in-scope to WNS with the online training with Client.
• SOP was prepared for processing the transaction and was appreciated for the same by the management and the Client.
• LSP Motor Fleet (Renewals): -
• This was a new work for the renewals team. Training was conducted by the onshore on call and the work was migrated to WNS.
• New Business for Canada: -
• This was new transition for Allstate. Training was conducted by Canada team by virtually and work was migrated to Allstate India. SOP was prepared and was approved and appreciated by Management and Canda Team.

• Date of Birth: 03/25/1986
• Gender: Female
• Nationality: Indian
• Marital Status: Married

• Received League of Champion awards in 2015 & 2016
• Lean - 6 Sigma Certification

• Listening to music
• Traveling