TABASSUM NAAZ

• Led System Integration Testing (SIT) for SAP Indirect Tax, owning end-to-end planning, execution, and defect closure.
• Defined SIT scope, objectives, approach, and entry/exit criteria aligned to release milestones.
• Built SIT test plan, timelines, resource allocation, and governance for cross-functional execution.
• Identified end-to-end scenarios covering cross-module SAP flows and third-party integrations; ensured full process coverage.
• Reviewed and validated SIT test cases/scripts; ensured master data and configuration readiness before execution.
• Coordinated with functional teams to validate tax determination, pricing impacts, and integration touchpoints across processes.
• Partnered with ABAP/development teams to create/validate functional specs, troubleshoot defects, and retest fixes through to closure.
• Managed SIT defect triage: root-cause analysis, prioritization, workaround/permanent fix alignment, and regression planning.
• Led a team of 5 testers: task assignment, progress tracking, conflict resolution, and quality assurance of deliverables.
• Delivered daily/weekly SIT status reporting to project leadership; proactively communicated risks, blockers, and mitigation actions.
• Mentored team members to improve testing rigor, SAP process understanding, and overall delivery effectiveness.

• Owned end-to-end implementation for the SAP Tax module, including integration with the Vertex tax engine (Project: Neuron).
• Led tax design and delivery across SAP SD, MM, and FI/CO (Financial Accounting/Controlling), aligning configurations to business and compliance needs.
• Configured end-to-end tax setup including Tax Procedure/Tax Codes, condition-based tax determination, account determination, and tax-relevant pricing impacts; maintained TTE (Tax Transaction Event) configuration and rules.
• Administered and configured Vertex Accelerator mappings, tax areas/jurisdictions, and integration touchpoints to support automated tax calculation and posting.
• Coordinated deliverables across client stakeholders and Deloitte delivery teams; managed dependencies, timelines, and issue resolution to meet milestones.
• Partnered with ABAP teams to design and implement new logic for defect remediation and evolving business requirements; supported build/test cycles through closure.
• Conducted tax data and process analysis across SAP and integrated subsystems, identifying tax-relevant information, gaps, and remediation actions.
• Acted as liaison between Tax, Accounting, Financial Consolidations, and IT, translating tax requirements into functional/technical deliverables and improving stakeholder alignment.

• Worked as a Business Analyst to elicit and document business requirements; partnered with an external IT vendor to deliver solutions and ongoing support.
• Acted as a tax technologist, analyzing tax-relevant data across SAP ERP and connected subsystems to troubleshoot issues and improve compliance outcomes.
• Owned daily production support for global tax users; resolved operational issues and ensured timely closure of high-priority incidents.
• Managed and triaged open tickets via the SupportNow portal, including prioritization, SLA tracking, stakeholder updates, and resolution coordination.
• Served as liaison across Tax, Accounting, Financial Consolidations, and IT, translating tax needs into functional requirements and support actions.
• Coordinated across tax compliance, IT, third-party support, and external vendors to drive cross-team issue resolution and minimize business disruption.
• Performed tax and TTE (Tax Transaction Event) configuration across SAP SD, MM, FI/CO (Financial Accounting/Controlling), and CRM to remediate defects and stabilize processes.
• Authored MD50 documents with complete functional/technical details for new and enhanced requirements to enable development and testing.
• Partnered with ABAP teams to implement new logic for recurring issues and new business requirements; supported unit/SIT validation and defect retesting.
• Delivered knowledge transfer and SAP end-user training to internal and business teams to improve adoption and reduce repeat tickets.
• Implemented key tax initiatives including India GST, Malaysia GST, and other tax compliance programs (including M&A-driven changes).

Gathered requirements from business stakeholders and dealerships; performed feasibility analysis and translated needs into system enhancements.

• Designed and delivered SAP SD (Sales & Distribution) solutions across the full ASAP implementation lifecycle; managed client deliverables, expectations, cutover, and post–go-live support.
• Configured SAP SD end-to-end: enterprise structure, sales documents, customer account groups, partner determination, GST, item categories, credit management, tax/account determination, shipping, and schedule line determination.
• Led pricing configuration: condition tables, condition types, access sequences, and pricing procedures for customers and sales documents.
• Delivered new capabilities and change requests: FPDA/CPDA processes, miscellaneous/activity claims, and reporting.
• Authored functional specifications for custom developments; coordinated with developers through build and testing.
• Provided L1 production support for ~350 dealerships across India; guided users on process adherence and issue resolution.
• Drove recurring-issue reduction by performing root-cause analysis, replicating defects, and implementing permanent fixes.