Articulate Rise
Tabassum Shaik
Senior Learning & Development Manager
Hyderabad
Summary
Training Professional with 10+ years of experience in process and productivity improvement, performance management, training analysis, skill development life cycle methodologies, curriculum design and evaluating training effectiveness. Worked with the vendor managers to propose L&D solutions, implementation, and standardization of learning practices globally.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
2
2
Certifications
Work History
Senior Training Manager
Sutherland
Hyderabad
04.2015 - Current
- Work with Service Delivery stakeholders and Client to provide effective learning solutions inclusive of need analysis, design, development, implementation, reporting, and evaluation.
- Manage a team of site training managers, trainers and coordinate, plan workflow training modules such as new hire, cross training, launch training for new products, services, LOBs, etc.
- Identify site-specific knowledge gaps through observations, focus groups, quality checks, and data analysis, and propose training plans faced on findings.
- Communicate all learning and performance objectives, schedules and training assessments to senior leadership.
- Alternate training methods to diversify instruction, strengthen learning opportunities and enhance program success.
- Evaluate success of training programs and recommended improvements to upper management to enhance effectiveness.
- Apply adult learning and performance expertise to assess behavioral issues impacting work performance.
- Drive departmental performance and achievement of service levels through focused team operational reviews, structured coaching and training to achieve enterprise targets.
- Collaborate with legal and compliance teams to review transactions, obtain feedback and procure information to improve compliance.
- Partner with client and internal transformation team to develop and launch new applications by participating in UAT, identifying defects, suggest workaround, parallelly deliver training on the usage of applications.
- Work with the Client Partners, Solutions Design and Project Management team to launch new logos and ensure seamless knowledge acquisition and transfer to meet performance goals.
- Built comprehensive F&A and BFS domain eLearning courses to develop in-house talent.
- Associate Manager - Skill Development– April 2015 – September 2018
- Manager - Consultant Learning - F&A and BFS – September 2018 –November 2020
- Senior Manager - Consultant Learning - BFS - November 2020 - Till Date
Senior Trainer - Skill Development
Tech Mahindra
Hyderabad
01.2012 - 03.2015
- Identified training needs of new hires and existing employees and delivered foundational skills, cross culture sensitization and customer service enhancement training.
- Supported OJT period by observing, measuring and monitoring new hires.
- Developed and improved training curriculum based on employee training experience and pre/posting training performance.
- Developed action plans for bottom quartile performers, conducted refreshers on predetermined frequencies to improve performance.
- Participated calibration and operational team meetings as appropriate to ensure understanding of operational needs.
- Prepared daily, weekly, and monthly dashboards for internal stakeholders.
- Voice Coach - January 2012 – March 2014
- Senior Trainer – March 2014 –Mar 2015
Senior Associate
GE Money
Hyderabad
02.2010 - 04.2011
- Addressed concerns, complaints and inquiries to meet customer satisfaction and first contact resolution.
- Educated clients on account services and resolved client inquiries regarding account information, renewals, balances.
- Developed junior team members and cultivated collaborative culture.
Education
High School Diploma -
Bhavan Sri Aurobindo
Hyderabad 03.2006 - 03.2008
Functional Competencies
- Instructional Design
- Learning Management System
- Blended Learning
- Process Improvement
- Transition Management
- Skill Development
- Knowledge Acquisition & Transfer
Geographical Remit
India | Colombia | Egypt | Philippines | Malaysia | Bulgaria | UAE |
Certification
Advanced Certificate Course in Aviation and Hospitality Management from Kingfisher Training Academy
Software
Articulate Storyline
Adobe Captivate
Adobe Illustrator
Timeline
The Accounts Receivable Certification Program from The Institute of Finance & Management
01-2019
Senior Training Manager
Sutherland
04.2015 - Current
Senior Trainer - Skill Development
Tech Mahindra
01.2012 - 03.2015
Senior Associate
GE Money
02.2010 - 04.2011
Advanced Certificate Course in Aviation and Hospitality Management from Kingfisher Training Academy
06-2009
High School Diploma -
Bhavan Sri Aurobindo
03.2006 - 03.2008