Tabetha Warren
Yorktown
Summary
Adept at fostering customer loyalty and boosting sales, I honed my exceptional service skills and POS system expertise at Yorktown Pantry. My background in team leadership and problem-solving propelled a positive work environment, enhancing customer satisfaction and employee performance.
Overview
10
10
years of professional experience
Work History
Sales Associate
Yorktown Pantry
11.2021 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Shift Manager/Key Holder
McDonald's
06.2019 - 12.2021
- Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
- Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
- Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
- Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.
- Managed inventory levels, ensuring adequate stock for smooth business operations and minimizing waste.
- Resolved conflicts between employees diplomatically promoting a harmonious working environment conducive to high-performance teamwork.
- Assisted customers with inquiries or concerns promptly and professionally, enhancing brand reputation for excellent service.
- Ensured compliance with all company standards as well as local health and safety regulations during each shift.
- Improved shift efficiency by streamlining processes and implementing time-saving strategies.
- Monitored employee performance, providing constructive feedback and coaching to foster professional growth.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Exercised composure under pressure and in escalated customer service scenarios.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Contributed ideas for process improvements which led to reduced costs without compromising quality.
- Coordinated promotional events within the store location resulting in higher brand visibility.
- Reduced employee turnover by fostering a positive work environment and providing ongoing training opportunities.
Asst Manager
McClure
08.2015 - 01.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Sustained a well-organized and secure retail space for improved shopping experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
General Diploma -
Booker T Washington
Terre Haute, IN03.2011
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Relationship building
- Outgoing personality
- Cash handling
- Money handling
- Flexible schedule
- Cash register operation
- Stocking and receiving
- Cash handling accuracy
- Client service
- Store opening and closing
- Product sales
- Customer needs assessment
- Sales strategies
- POS system operation
- Meeting deadlines
- Professional demeanor
- Cleaning techniques
- Guest relations
- Sales training
Timeline
Sales Associate
Yorktown Pantry
11.2021 - Current
Shift Manager/Key Holder
McDonald's
06.2019 - 12.2021
Asst Manager
McClure
08.2015 - 01.2017
General Diploma -
Booker T Washington
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