TABINDA
Agra
Summary
Dynamic Back Office Executive with proven expertise at Larren Square Management Pvt Ltd, excelling in customer service and transaction processing. Adept at enhancing client relations through active listening and effective communication, I consistently resolved inquiries and improved operational efficiency, contributing to a seamless workflow and elevated customer satisfaction.
Overview
5
5
years of professional experience
Work History
Back Office Executive & sales
Larren Square Management Pvt Ltd
Agra
04.2023 - Current
- Supported team members by providing necessary resources and information.
- Handled customer inquiries and resolved issues efficiently through email and phone.
- Implemented filing systems to improve document retrieval and organization.
- Handled incoming calls from customers regarding inquiries or complaints.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to enhance customer experience.
- Engaged customers through active listening and service excellence.
- Resolved customer complaints and issues promptly and professionally.
Loan Sales Executive
sdfc office
agra
12.2020 - 03.2023
- Managed daily office operations and ensured smooth workflow across departments.
- Handled customer inquiries and provided timely responses to enhance satisfaction levels.
- Handled incoming calls from customers regarding inquiries or complaints.
- Maintained filing systems to organize operations and administration records.
- Managed database systems for tracking customer information and sales activity.
- Provided administrative support to the back office staff including filing, photocopying, faxing and data entry.
Education
B.A -
DR.B.R AMBEDKAR UNIVERSITY
Agra, U.P., India01.2020
12th Class -
U.P. BOARD
Agra, U.P., India01.2017
10th Class -
U.P. Board
Agra, U.P., India01.2015
Skills
- Strong Computer Skills
- Customer service
- Transaction processing
- Customer relationship management
- Data entry
- Communication skills
- Active listening
- Internet research
- Mail routing
- Multitasking capacity
- Teamwork
- Client relations
- Back office operations
Disclaimer
I hereby confirm that the information given above is true and correct to the best of my knowledge.
Personal Information
- Father's Name: Mr.Jameel Uddin
- Date of Birth: 07/23/99
- Gender: Female
- Nationality: Indian
- Marital Status: Un Married
Languages
- Hindi
- English
- Urdu
Languages
Hindi
First Language
English
Beginner
A1
Urdu
Beginner
A1
Hobbies and Interests
- Travel
- Reading Book
Timeline
Back Office Executive & sales
Larren Square Management Pvt Ltd
04.2023 - Current
Loan Sales Executive
sdfc office
12.2020 - 03.2023
B.A -
DR.B.R AMBEDKAR UNIVERSITY
12th Class -
U.P. BOARD
10th Class -
U.P. Board