Summary
Overview
Work History
Education
Skills
Timeline
Generic
Tabir Hassan

Tabir Hassan

Gurgaon

Summary

Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.

Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.

Overview

4
4
years of professional experience

Work History

Customer Service Specialist

Tata Croma
Gurgaon
02.2023 - Current
  • Investigated escalated customer complaints utilizing problem-solving skills to identify root causes of issues.
  • Processed returns, refunds, exchanges according to company policies and procedures.
  • Developed strategies for improving customer service processes based on feedback from customers and team members.
  • Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
  • Maintained up-to-date knowledge of product features and benefits.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Relayed customer feedback to cross-functional teams to improve products and services.
  • Addressed customer questions and concerns regarding products and services.
  • Trained new hires on products and services, best practices, and protocols to reduce process gaps.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Samsung Experience Consultant

Samsung
Motihari
05.2022 - 01.2023

Activation Officer

Reliance Digital
Motihari
09.2021 - 04.2022

Support Service Excutive

Softonic Solutions
Motihari
02.2021 - 09.2021

Education

Bachelor of Arts - Geography

BR Ambedkar Bihar University
Muzaffarpur
05-2023

Skills

  • Customer service
  • Complaint resolution
  • Product knowledge
  • Payment processing
  • Team collaboration
  • Employee training
  • Process improvement
  • Billing procedures
  • Conflict de-escalation
  • Communication skills
  • Problem solving
  • Time management
  • Customer relations
  • Good communication skills
  • Sales closing
  • Escalation management

Timeline

Customer Service Specialist

Tata Croma
02.2023 - Current

Samsung Experience Consultant

Samsung
05.2022 - 01.2023

Activation Officer

Reliance Digital
09.2021 - 04.2022

Support Service Excutive

Softonic Solutions
02.2021 - 09.2021

Bachelor of Arts - Geography

BR Ambedkar Bihar University
Tabir Hassan