Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
A C Q U I S I T I O N M A N A G E R( Salary)
IDFC First Bank
Delhi
09.2022 - 01.2024
Acquire new to bank customers for current accounts, saving accounts & term deposits by ensuring a high class service experience.
Manage customer on-boarding & relationship for 6 months and Ensure that the accounts acquired are active.
Cross-sell other products of the bank.
Conduct promotional activities in the branch catchment to promote the bank brand.
Collaborated with product teams to introduce new features and offerings aligned with the preferences of target customer segments.
Ensure complete adherence to KYC & other internal guidelines.
Bancassurance Specialist
Max Life insurance
Noida
01.2021 - 09.2022
Maintained relationships with existing clients by providing them with regular updates on policy changes and new product offerings.
Counseled clients on financial matters and provided recommendations on investment opportunities, products, and services based on client needs and asset availability.
Resolved customer queries related to bancassurance policies in a timely manner.
Taking care of life insurance business, generating leads and conversion for the same.
Cross sell of banking products like saving/current account, mutual funds, and sip.
Sharing projections on daily basis to L1 and concerned departments.
Sr.Backend Executive
CONCENTRIX
Noida
01.2018 - 01.2021
· Responsible for data Analyzing, Identification related fraud cases of Onfido process.
Coordinate with the different team in verification of document Coordinating with the concerned person/clients for verification in case of any query
· Prepare daily/weekly/monthly and quarterly MIS reporting to the senior team.
Education
Bachelor of Commerce -
CCS University
Muzaffarnagar
03-2015
Skills
Customer-Focused
Adaptable
Balance Verification and Reconciliation
Team Leadership
Workload Management
Product Promotion
Business Development
Loan Processing
Cash Handling Accuracy
Credit Analysis
Portfolio Management
Consumer Banking
Customer Service
Languages
Hindi English
First Language
Certification
Awarded Best Employee of the Quarter for consistently exceeding performance metrics.
Certificate in Highest Account Opening in Team at IDFC Bank.