Tabish Bilal
Bangalore
Summary
An experienced Sales and Operations Leader possesses experience working in B2C and B2B industry; have background of creating distinctive, award-winning sales and operations strategies and growth plans that cut through the clutter & compel people to action. An accomplished professional with vast experience in steering Sales, Growth and Operations management for the F&B industry. Proficient in monitoring delivery of high-quality customer experience, elevating customer satisfaction, while adhering to the SLAs and work processes and thus managing cost-effective operations. An effective communicator with strong leadership, people management, training, presentation, analytical & organizational skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
City Head
JustDeliveries
03.2023 - Current
- Successfully launched Bangalore, Hyderabad and Chennai.
- Generated new business from Zero to 30 lakhs per month through effective identification and acquisition of new clients related to F&B, FMCG and confectioneries for 3 PL and Logistics services.
- Collaborated with cross-functional teams to develop and implement innovative solutions and value-added services, resulting in upselling opportunities and increased revenue from existing clients
- Working on business development for providing better service in one location with improved customer service which enables the generation of new business in other locations and maintaining GP of 15 %.
- Preparing rate cards for various business models while onboarding new clients based on yearly data visualization and analysis
- Administering logistics management by providing trucks on a dedicated basis for clients involved in end-to-end business service and supporting ad-hoc vehicle placement as per client needs
Business Head_Sales and Operations
SLAY Coffee
08.2019 - 02.2023
- Handling Business PNL for SLAY Coffee and ensuring all Operational metrics are in place right from SLA, Customer Satisfaction, Top line & Profitability
- Leading a team of 50+ members who manages 170+ Cloud and Physical Cafes Operations across 27 cities
- Developing the business by working on New Initiatives/product launches, Marketing Initiatives (platform level, outside platform, ATL/BTL) and expansion strategies
- Aligning campaigns, discounts and Ads on all Online Channels which are in line with the revenue targets
- Keeping a track of Customer Funnel on different channels & ensure overall Funnel is improved month over month by working on the city-level opportunities
- Driving new initiatives for Operational KPI improvements and ensuring all Operational Processes are in place
- Contributing operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement productivity, quality, and customer-service standards
- Assisting with the creation of KPIs and revenue targets, and ensuring the team is focused on them on a daily basis
- Ensuring that the operational team can deliver the highest quality product, and the highest financial return
- Foster trust relationships with online partners to achieve better pricing and quality of services
- Planning: Responsible for strategic planning of collections for short-term as well as long-term horizons
- Business Growth: One of the key responsibilities is to increase business month on month
- To identify and develop new market opportunities and create a road-map for category to improve on all key metrics
- Involve in hiring and team building across Sales, Supply chain, Growth, Operations, Quality and Marketing.
Sales and Operations Manager
Wildcraft
03.2017 - 08.2019
- Handling the E-commerce Business for Wildcraft
- Setting pricing strategy on the basis of procurement cost, payment cycles and volumes of business
- Help in managing the catalog for all categories and recommending new categories
- Assortment planning and analyzing data to understand the most selling styles and price points
- Working closely with design teams to deliver partner specific products and designs
- Closely monitor GM, Revenue operational profitability.
Senior Associate
Delhivery
06.2015 - 03.2017
- Team Leader of FC (Fulfillment Center) Team, managing operations and client relations of FC with team of 10 members' south India
- Defining processes keeping all client requirements in mind, coordination with FC, QA and Engineering team for building easy process
- Have knowledge of ERP system developed by internal team and also give suggestions to add features into it
- Handling both client retention & operation team executives placed in respective
- Responsible for training of WMS and other ERPs for all vendors, employees and client.
Education
MBA in Lean Operations and Systems -
Christ University, Bangalore (Koramangala Campus)
05.2015
BE in Computer Science -
Bangalore Institute of Technology, Bangalore
06.2013
Skills
Revenue & Growth Strategy
P&L Management
Sales and Growth Management
Strategic Planning
Operations and Logistics
Supply Chain Management
Project Management
Competitive & Market Analysis
ATL/BTL
Team Management
Certification
- SIX SIGMA Green Belt, Certification Course by KPMG, Bangalore
- Introduction to SAP ERP using GBI 2.2 ON SAP ERP 6.04 by SAP UNIVERSITY ALLIANCES
Professional Highlights
- Successfully launched South Operations for JustDeliveries.
- Led the team in accelerating the SLAY COFFEE from 3 stores to 180+ stores.
- Launched SLAY website and SLAY App.
- On boarded various new platforms for business for both Cloud and Ecommerce.
- Improved funnel by 3x. Acquired almost 50k new customers in one year.
- Improved various operational metrics such as delivery time, preparation time, reduced food cost, reduced cancellations, improved ratings etc.
- Holds the distinction in increasing MoM brand revenue by 50% with targeted campaigns/activities.
- Recognized for executing over 100+ ATL campaigns.
- Proficiency in brand building, all forms of brand communication, growing brands sales, conducting various product launches and establishing strong dealer network for the same.
- Implemented better review mechanism to track all P0 metrics on a weekly basis that resulted in improving overall Operational efficiency.
- Successfully worked on the Restaurant KPI opportunities to drive organic revenue in Cloud Business from X to 3X in FY 22-23
- Skillfully tapped into B2B industry by converting leads into acquired clients for the brand for both SLAY Coffee and JustDeliveries.
Languages
English
Hindi
Personal Information
Date of Birth: 10/10/90
Timeline
City Head
JustDeliveries
03.2023 - Current
Business Head_Sales and Operations
SLAY Coffee
08.2019 - 02.2023
Sales and Operations Manager
Wildcraft
03.2017 - 08.2019
Senior Associate
Delhivery
06.2015 - 03.2017
MBA in Lean Operations and Systems -
Christ University, Bangalore (Koramangala Campus)
BE in Computer Science -
Bangalore Institute of Technology, Bangalore
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