TABISH MIRZA
NEW DELHI
Summary
Dynamic Senior Process Specialist at Barclays Global Service Centre, adept at enhancing customer satisfaction through effective communication and process improvement. Proven track record in training development and data analysis, consistently resolving issues on the first call. Recognized for fostering team collaboration and implementing strategic initiatives to elevate service delivery.
Overview
4
4
years of professional experience
Work History
Senior Process Specialist
Barclays Global Service Centre Private Limited
Noida
06.2022 - Current
- Resolved customer inquiries through phone, chat, and email communications.
- Audited customer account information to identify issues and develop solutions.
- Facilitated communication between departments to enhance collaboration.
- Organized team meetings and prepared agendas to streamline discussions.
- Collaborated with team members to enhance service delivery processes.
- Trained new staff on customer service protocols and systems usage.
- Provided feedback to management for improving customer service strategies.
- Conducted follow-ups to ensure customer satisfaction and issue resolution.
- Developed FAQs and training materials for common customer concerns.
- Maintained high satisfaction score by consistently resolving first-call issues.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Entered customer information into the database for tracking purposes.
- Identified opportunities for cross-selling or upselling additional products and services when appropriate.
Assistant Executive Customer Service
IENRGIZER PVT LTD
Noida
08.2021 - 04.2022
- Managed daily operational tasks to ensure smooth workflow within the team.
- Coordinated with departments to streamline communication and project updates.
- Assisted in developing and implementing strategic plans for company initiatives.
- Supported team members by providing necessary resources and information.
- Organized meetings and compiled agendas to enhance team collaboration.
- Maintained records and documentation to ensure compliance with company policies.
- Assisted customers with inquiries and resolved issues promptly.
- Processed transactions accurately using point-of-sale systems.
- Maintained product knowledge to provide effective recommendations.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Education
B. TECH - ECE
Galgotia College of Engg. & Tech.
01.2019
DIPLOMA - ENGG. (ME)
IIMT College, NOIDA
NOIDA01.2016
Class 10 -
NIOS, DELHI
DELHI01.2012
Skills
- Process improvement
- Data analysis
- Customer relationship management
- Technical documentation
- Quality assurance
- Team collaboration
- Strategic planning
- Communication skills
- Training development
- Business process improvement
Extracurricular Activities
Reading Novels Playing soccer Making vlogs Exploring new places
Accomplishments
- Gold medallist in the sprint race held at Mayoor School Noida.
- Stood first in the debate held in the school on quota system in India.
- Volunteered in HELPAGE INDIA (11/16/16).
- Volunteered in PAWS (Pet Animal Welfare Society) (12/16).
Computer Knowledge
Windows 7, Windows 8, Windows 10 and 11, iOS, Basic C, Adobe Photoshop, Adobe Premiere, Adobe Illustrator
Personal Qualities
- Strong analytical and helping skills
- Keeping itself calm in the situation of conflict.
- Remarkable patience and motivational skills
- Unmatchable communication skills in written and verbal both.
Languages
Hindi
First Language
German
Beginner (A1)
A1
Timeline
Senior Process Specialist
Barclays Global Service Centre Private Limited
06.2022 - Current
Assistant Executive Customer Service
IENRGIZER PVT LTD
08.2021 - 04.2022
B. TECH - ECE
Galgotia College of Engg. & Tech.
DIPLOMA - ENGG. (ME)
IIMT College, NOIDA
Class 10 -
NIOS, DELHI