Quality Analyst and with over 6 years of experience in Accenture and having total 9 years of experience in different organization's in various departments. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
Tabish Ibrahim Khan
Mumbai
Summary
Overview
10
years of professional experience
Work History
Accenture Mumbai
Quality Analyst
08.2017 - Current
Job overview
- As QA, primary responsibility is to evaluate content reviewers and anti abuse activity to ensure accurate classification, handling and process adherence, measuring performance against established QA benchmarks
- Dive deep into numbers and make data-driven decisions and process improvements
- Use tools and reporting to gather data and evaluate trends or patterns affecting quality at employee level as well as broader trends at team / regional / policy level
- Leverage expertise to identify and explore gaps identified through analyzing content review results and different restriction activity; conduct root cause analysis, identify performance / process improvement opportunities and share actionable insights
- Analyze the performance of the Trust & Safety reviewers and provide constructive feedback on a consistent basis
- Facilitate engaging and empowering monthly coaching sessions with the Trust & Safety team members on Policy education and interpretation to ensure they are performing to the highest standards and making platform the safe place all our members value and trust
- Build and maintain strong partnerships with our Trust & Safety members and cross-functional teams, providing regular communications and updates
- Inspired and managed teams in operational improvements, increasing overall productivity
- Mentored and guided employees to foster proper completion of assigned duties
- Coached team members in customer service techniques and provided feedback
- Participated in cross-functional team-building activities
- Supported office business development and customer service
- Coordinated weekly meetings for internal and external groups
- Build strong relationships with customers through positive attitude and attentive response
- Analyzed quality and performance data to support operational decision-making.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
- Developed and maintained quality assurance procedure documentation.
- Developed training materials, SOPs and work instructions to supplement new team member onboarding.
First National Recruitment Company
Visa Coordinator
11.2016 - 05.2017
Job overview
- Entered data, generated reports, and produced tracking documents.
- Coached employees through day-to-day work and complex problems.
- Gathered and organized materials to support operations.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Used job-related software to draft and finalize written correspondence and documentation.
- Handled incoming and outgoing shipping and receiving activities.
- Prepared agendas and took notes at meetings to archive proceedings.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Utilized proactive communication abilities to resolve employment-related disputes.
- Managed company schedule to coordinate calendar and arrange travel.
Faisal Management Services
Recruitment Coordinator
01.2014 - 10.2016
Job overview
- Confirmed appointments and interviews with job candidates.
- Maintained candidate records using [Software] and updated information accordingly.
- Controlled recruitment program by creating marketing materials, deploying recruitment tactics and building external relationships.
- Supported job fairs, open houses and recruiting events.
- Conducted effective research on potential job candidates and compiled details into reports.
- Devised recruiting strategies and implemented through marketing campaigns, grassroots advertising initiatives and innovative presentations.
Education
University of MumbaiMumbai, Maharashtra
Bachelor of Management Studies
2014
University Overview
Maharashtra State BoardMumbai, Maharashtra
Higher Secondary Certificate from Information Technology
2011
University Overview
Maharashtra BoardMumbai, Maharashtra
Secondary School Certificate
2009
University Overview
Skills
- Advanced excel
- Leadership and team building
- Microsoft Office usage
- Client Service
- Knowledge of QC Tools
- Data Analysis
- Constructive Feedback
- Audit Processes
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Timeline
Quality Analyst
Accenture Mumbai
08.2017 - Current
Visa Coordinator
First National Recruitment Company
11.2016 - 05.2017
Recruitment Coordinator
Faisal Management Services
01.2014 - 10.2016
University of Mumbai
Bachelor of Management Studies
Maharashtra State Board
Higher Secondary Certificate from Information Technology
Maharashtra Board
Secondary School Certificate
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