Tabitha Howard
Beech Grove,IN
Summary
Experienced office professional specializing in administrative functions, scheduling, and office management. Known for optimizing efficiency and streamlining processes to meet organizational goals. Strong team player excelling in collaborative settings and adept at adapting to changing requirements for consistent performance. Skilled in communication and organization, highly valued traits sought by employers.
Overview
16
16
years of professional experience
Work History
Office Administrator
JMC Concrete Solutions LLC
01.2021 - 02.2025
- Promoted to Office Administrator through displaying strong organizational, leadership, attention to detail, continuous improvement, and client relationship skills.
- Managed an operation of 10 field workers and support staff consisting of Field Supervisors, General Laborers, Finishers, and an Office Assistant.
- Increased clientele by 120% over the last two years through exemplary customer service, cold calling, and creative marketing materials.
- Sourced and negotiated competitive pricing for all materials, reducing the company's supplies and materials expenditure by 15% annually.
- Implemented various software for operations, finance, and HR to improve efficiencies.
- Drafted and ensured execution of all project contracts.
- Carefully monitored all projects from start to finish, communicating with customers at every phase to ensure satisfaction.
- Increased client satisfaction by implementing customer surveys and following up on any suggested improvement items.
- Scheduled all estimates and projects expeditiously for quick turnaround to customers.
- Established KPIs for confirmed projects and estimate scheduling, meeting goal 98% of the time.
- Reviewed, approved and processed all timesheets and payroll for company.
- Handled all tax filing and documentation of the business.
- Managed daily office operations, ensuring efficiency and organization across administrative functions.
- Coordinated scheduling and logistics for team meetings, enhancing communication among departments.
- Developed and maintained filing systems, improving document retrieval speed and accuracy.
- Implemented process improvements that streamlined office workflows, reducing turnaround times on tasks.
Office Assistant
JMC Concrete Solutions LLC
04.2020 - 01.2021
- Assisted with processing all A/R and A/P work ensuring timely submission of outgoing and incoming payments.
- Placed orders for all field materials and office needs.
- Aided the Office Administrator with scheduling projects.
- Answered phones and assisted customers with any questions or concerns.
- Assisted Office Administrator and Owner with any additional administrative tasks as needed.
- Streamlined office operations by managing schedules, correspondence, and filing systems.
- Coordinated project documentation, ensuring accuracy and timely updates for team members.
Healthcare Housekeeping Lead
Lynhurst Healthcare
08.2017 - 04.2020
- Maintained facilities in accordance with the Board of Health Mandates and any additional regulations.
- Worked with the facilities management team to address any internal building equipment issues.
- Coached and developed team members to ensure quality and satisfaction KPIs were met.
- Inventoried and ordered all necessary supplies for housekeeping needs and stayed within budgetary requirements.
- Conducted monthly housekeeping audits to ensure compliance with maintenance and safety.
- Managed staff of 7 housekeepers.
Customer Service Manager (CSM)
Wal-Mart Inc.
01.2014 - 08.2017
- Provided extensive customer service to all customers, employees, and vendors.
- Responsible for the training, coaching, and development of the Customer Service Department associates.
- Audited cash systems and investigated any discrepancies.
- Heavily monitored inventory controls, addressing any inconsistencies.
- Led customer service initiatives to enhance satisfaction and loyalty across multiple store locations.
- Developed training programs to improve staff performance and ensure exceptional service delivery.
- Analyzed customer feedback to identify trends, driving improvements in service quality and efficiency.
- Coordinated cross-functional teams to streamline operations and resolve customer issues effectively.
Warehouse Worker
Altrom America
06.2009 - 12.2013
- Maintained inventory accuracy by conducting regular cycle counts and audits.
- Trained new employees on safety protocols and warehouse procedures to ensure compliance.
- Streamlined order picking processes, reducing retrieval time for high-demand items.
- Collaborated with shipping team to coordinate timely dispatch of outgoing orders.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Consistently lifted materials weighing as much as 20-40 pounds.
Education
High School Diploma -
Indiana Graduation Alliance
Salt Lake City, UT01.2023
No Degree - Business Administration And Management
Indiana Institute of Technology
Fort Wayne, IN10-2026
Skills
- Thryve Software
- Problem Solving
- Financial Management
- Operations Oversight
- Customer Service
- Operational Efficiency
- Microsoft GP
- Leadership
- Microsoft Office 365
- Communication
- Analytical Skills
- Decision Making
- Process Improvement
- People Skills
- Employee Development
- Quickbooks
- Jobber Software
- Timetree Scheduling Software
- Time management
- Office administration
- Administrative support
- Database entry
- Leadership and supervision
- Scheduling appointments
- Scheduling
- Payroll
Personal Information
- Willing To Relocate: Anywhere
- Availability: Willing to relocate: Anywhere
Timeline
Office Administrator
JMC Concrete Solutions LLC
01.2021 - 02.2025
Office Assistant
JMC Concrete Solutions LLC
04.2020 - 01.2021
Healthcare Housekeeping Lead
Lynhurst Healthcare
08.2017 - 04.2020
Customer Service Manager (CSM)
Wal-Mart Inc.
01.2014 - 08.2017
Warehouse Worker
Altrom America
06.2009 - 12.2013
High School Diploma -
Indiana Graduation Alliance
No Degree - Business Administration And Management
Indiana Institute of Technology
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