Tabrez Ahmad

• Handling Fire, Marine, Engineering, and miscellaneous products (like burglary) with both low and high value claims (Up to Carores)
• Upon receiving a new claim intimation from the head office/insured/broker, I first contacted the concerned person and understood the circumstances of the loss. I then appointed a surveyor based on the amount of the loss.
• Arrange for the new registered claims and maintain MIS for tracking.
• Doing the virtual loss verification on an immediate basis if the loss amount is less than or up to 1L, and share LOR post-completion of the virtual survey.
• Follow up with surveyor for Interim Loss Advice, LOR, and subsequently Final Survey Report.
• Create all the reserves within 24 hours upon receipt of claim intimation and revise accordingly post receipt of ILA from surveyors, if appointed.
• Review outstanding claims with surveyors on a daily basis and advise to conclude the final survey reports.
• Taking strong follow-up with the insured, IMD, surveyor for the submission of documents and accordingly concluding the claims.
• Scrutinize the final survey report, supporting documents, along with policy terms and conditions, and coverage of loss.
• Refer the file to the approval authority for final claim approval, post complete review of the claim.

• Handling Fire claims Up to 25 Lac and above losses along with engineering & miscellaneous products (like burglary)
• Upon receiving a new claim intimation from the insured/broker and appointing surveyors as per the loss amount.
• Update new registered claims and maintain MIS.
• Follow up with surveyor for Interim Loss Advice, LOR, and subsequently Final Survey Report.
• Create all the reserves within 24 hours upon receipt of claim intimation.
• Review outstanding claims with surveyors on a daily basis and advise to conclude the final survey reports.
• Taking strong follow up with the Insured, IMD, Surveyor for the submission of documents and try conclude the claim upto 10L within in SDR (Single Digit Ratio i.e., on/within 9th day from date of intimation with an average of 80% SDR per month) and for the claims above 10L arrange for the ONR (On Account interim payment within 72 hrs from the date of visit with monthly average of 60-70%)
• Scrutinize the final survey report, supporting documents, along with policy terms and conditions, and coverage of loss.
• Refer the file to the approval authority for final claim approval, post complete review of the claims.

• Post receipt of the claim intimation, talk to the concerned person and understand the loss briefly. Accordingly, appoint a surveyor and get the survey done on call (if survey appointed) or via WhatsApp (Virtual Survey for claims up to 2L).
• Negotiated loss settlements based on coverage available, repair, total loss estimates, and replacement costs.
• Identified and communicated Loss Prevention recommendations to personnel responsible for claim operations.
• Provided computer-based reports and analytical support as necessary to support claims/finance department needs.
• Conducted file review and assigned and directed activities of providers, surveyors, and attorney.
• Responsible for evaluation, investigation, and processing of insurance claims from initial receipt to conclusion.
• Determined exposure, established adequate reserves, and made timely adjustments as required.
• Made timely and appropriate contacts and completed appropriate level of investigation to make determination of coverage, liability, and damages.
• Coordinated third-party recovery with subrogation and salvage unit.

Conversant in business development in the insurance surveying sector and established trustworthy relationships.

Coordinate for timely survey and carry out surveys in the Marine, Fire, Engineering, and Misc departments.

Independent correspondence done with Insurer, Insured, and brokers as well.

Coordination for pending documents/query related to the claim.

Scrutiny of the documents submitted by the insured/insurance company.