TABREZ PASHA
account manager
Bengaluru,Karnataka
Summary
Dedicated and results-driven professional with a Bachelor of Commerce (B.com) degree and experience as an Account Manager. Proven track record in exceeding sales targets, cultivating strong client relationships, and delivering exceptional customer service. Possesses outstanding communication skills and attention to detail to effectively manage accounts and drive revenue growth. Passionate about continuous learning and seeking new opportunities to expand expertise in account management.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Account Manager
COCOBLU RETAIL
Bengaluru
01.2024 - Current
- Working with internal colleagues and organizations, as well as our most significant partners and vendors, I am an effective leader and communicator. I had a history of sound ownership principles and great commercial judgment.
- The success of this endeavor will be determined by how well I do on input criteria such as GMS Goal, Selection, Vendor onboarding, GV Share%, NPPM%, and the effect of vendors on delivering an excellent customer experience to consumers who are making purchases.
- I've taken on more responsibility, starting and leading process improvement initiatives, actively engaging in stakeholder meetings, RTV creation for the apparel team, and POCs for Event Deals on apparel, Men's LOB POC, among other things.
- I was responsible for managing inventories, setting prices, optimizing vendor terms, securing support for marketing activities, creating and coordinating campaigns for vendor selection, and onboarding vendors.
- Annual vendor negotiation for margin, deal support, RTV, etc.
- Own the input business metrics through tracking mechanisms, thereby driving the vendors to create a great customer experience.
- Ensure the right selection is listed with all vendors, which would drive output metrics.
- By establishing effective channels of communication at all levels, I have managed long-term vendor relationships with important partners and championed the requirements of the vendors.
- Assist suppliers in growing, establish appropriate expectations, and communicate status in a clear and concise manner.
- I have worked with various internal teams (e.g., supply chain, fulfillment center, Payment, and RTV) to resolve vendor issues and manage escalations.
Account Manager
Meesho
Bengaluru
10.2021 - 12.2022
- Manage a portfolio of sellers who are top and average performers in the marketplace.
- Manage and grow the seller's business through relevant business insights. Build and execute seller-level growth plans that cover key business opportunities for the seller and Marketplace.
- Manage the seller relationship by championing the seller's needs on the marketplace.
- Build strong communication channels with the seller, set proper expectations, provide clear status communications, and manage towards a growth plan.
- Guide sellers on the best practices of business operations to result in a great consumer experience. Analyze relevant data to provide business insights. Conduct deep-dive analysis and present data trends on the seller's current business and future opportunities.
- Publish recommendations and action plans based on data.
- Collaborate with various internal stakeholders to unblock seller needs or fast-track processes. Flag possible escalation, dive deep to recommend, and implement corrective actions.
Key Account Manager
Aegis CSS Pvt Ltd Relationship Executive (Flipkart)
Bengaluru
03.2019 - 09.2021
- Developed and implemented key account plans to meet customer needs and increase company profitability.
- Identified new opportunities for growth within existing accounts, as well as potential new customers.
- Provided regular reports on account activity and performance metrics to stakeholders.
- Campaign Management for major events like Independence Day sale, Monsoon sale, Big Million-day sale, Flipkart Home Shopping Days, etc.
- End-to-end operational planning and execution of Big Billion Days.
- Responsible for new product launches, end-to-end sales and marketing planning and execution. Responsible for monthly sales planning, event planning, and marketing activities for the category. Responsible for traffic management, digital marketing.
- Consultative Selling of Paid Promotion, CPC, and Banner ads.
- Developing online merchandising and promotion proposals to achieve sales targets.
Senior Customer Support Executive
OLA Ani technologies Pvt Ltd
Bengaluru
08.2015 - 03.2019
- Resolving customer complaints and queries.
- Supporting the customer through an email ticketing system and phone calls. Providing detailed information to customers.
- Offering exceptional customer service and satisfaction. Monitoring the performance of individual representatives. Taking feedback from the customers.
- Knowing and identifying the client's needs.
- Recommending products and services as per the client's requirements.
Education
Bachelor of Commerce - Finance
Al-Ameen Arts, Science & Commerce College, Bengalu
Bangalore06-2014
State- Commerce Stream (2nd PUC) -
Al-Ameen Preuniversity College
Bengaluru01-2011
KSEEB (SSLC) -
BES High School
Bengaluru01-2009
Skills
- Preparing contracts
- Lead prospecting
- Sales Development
- Customer Service
- Revenue Generation
- Account Servicing
- Lead Generation
- Contract Negotiation
- Business Development
- Sales Analysis
- Report Writing
- Campaign execution
- Vendor Relations
- Account Management
- Client Relationship Management
- Acquiring new customers
- Excellent negotiating tactics
- Business strategies
- Upselling
- Business negotiation
Certification
- Amazon Masters certification
- Amazon retail tools
Languages
English
First Language
Hindi
Beginner
A1
Kannada
Beginner
A1
Accomplishments
- MS Excel - Prepared and formatted financial project reports, budget spreadsheets and expense reports for monthly review.
- Product Marketing - Offered comparable product substitutions and alternative locations to clients when desired merchandise was out-of-stock.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimeWork Location
HybridOn-SiteRemoteImportant To Me
Work-life balanceCompany CultureTimeline
Account Manager
COCOBLU RETAIL
01.2024 - Current
Account Manager
Meesho
10.2021 - 12.2022
Key Account Manager
Aegis CSS Pvt Ltd Relationship Executive (Flipkart)
03.2019 - 09.2021
Senior Customer Support Executive
OLA Ani technologies Pvt Ltd
08.2015 - 03.2019
- Amazon Masters certification
- Amazon retail tools
Bachelor of Commerce - Finance
Al-Ameen Arts, Science & Commerce College, Bengalu
State- Commerce Stream (2nd PUC) -
Al-Ameen Preuniversity College
KSEEB (SSLC) -
BES High School
Similar Profiles
Goutham VishnuGoutham Vishnu
Marketing Manager - Softline Private Brands at Cocoblu RetailMarketing Manager - Softline Private Brands at Cocoblu Retail
Santhosh KumarSanthosh Kumar
Senior Vendor Operations at COCOBLU RETAILSenior Vendor Operations at COCOBLU RETAIL
DIBYAJYOTI DIBYASWONI PATRADIBYAJYOTI DIBYASWONI PATRA
Senior Vendor Operations Associate-Data Reporting at Cocoblu Retail Pvt LtdSenior Vendor Operations Associate-Data Reporting at Cocoblu Retail Pvt Ltd