Taharunisha khan
Raipur
Summary
Technical professional with thorough understanding of engineering principles and technical problem-solving. Known for delivering impactful solutions and driving project success through strategic planning and execution. Team-focused and results-oriented, adaptable to dynamic environments and committed to continuous improvement. Skilled in system diagnostics and customer interaction.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Technical Solutions Engineer
Deepija telecom pvt ltd
02.2023 - Current
- Conducted product demonstrations for clients, explaining features of call center and communication solutions.
- Provided technical consultation to clients regarding cloud and on-premise deployment.
- Handled client queries through email, calls, and chat support.
- Coordinated with technical and implementation teams for installation and integration.
- Assisted clients in CRM integration, dialer setup, and WhatsApp Business API configuration.
- Collected client requirements and proposed suitable technical solutions.
- Prepared documentation, demo reports, and client communication emails.
- Ensured smooth POC (Proof of Concept) and product implementation for clients.
- Collaborated with sales team to identify upsell opportunities and provide technical expertise.
Customer Support Associate
Technotask Business Solutions
05.2022 - 02.2023
- Handled customer queries through email, live chat, and ticketing system
- Provided accurate and timely responses to customer inquiries
- Collaborated with technical and internal teams to resolve complex issues
- Documented customer interactions in the CRM system
- Ensured high customer satisfaction through effective problem-solving
- Adhered to company SLA and quality standards for customer support
Education
B.E. -
Bhilai institute of technology raipur
Raipur07-2015
Skills
Customer service
Customer support
Timeline
Technical Solutions Engineer
Deepija telecom pvt ltd
02.2023 - Current
Customer Support Associate
Technotask Business Solutions
05.2022 - 02.2023
B.E. -
Bhilai institute of technology raipur