Taher Mukadam
UAT Technical Analyst
Bhayander
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
UAT Analyst
Tata Consultancy Services
Thane
10.2022 - Current
- Implemented user acceptance testing with focus on documenting defects, identifying bottlenecks and executing test cases.
- Evaluated function, performance and design compliance of every product against design standards and customer needs.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
- Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
- Kept scripts and test cases updated with current requirements.
Information Processing Specialist
Tata Consultancy Services
11.2017 - 09.2022
- Offered assistance in implementing and developing training programs.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Researched and identified solutions to technical problems.
- Generated reports to track performance and analyze trends.
- Responded to customer inquiries and provided technical assistance over phone.
Customer Service Representative
Convergys India PVT LTD
02.2014 - 11.2017
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
Education
Bachelor of Commerce - Accounts
Burhani College Of Commerce And Arts
Mazgaon 04.2010 - 03.2013
High School Diploma -
Burhani College of Commerce And Arts
Mazgaon 04.2008 - 02.2010
Skills
Functional Testing
Business Process Understanding
Usability Testing
Software Quality Assurance
Performance Testing
Test Planning
Regression Testing
Requirements Analysis
User Acceptance Testing
Defect Tracking
Test Scenarios
Certification
ISTQB Foundation Level
Timeline
ISTQB Foundation Level
12-2023
UAT Analyst
Tata Consultancy Services
10.2022 - Current
Information Processing Specialist
Tata Consultancy Services
11.2017 - 09.2022
Customer Service Representative
Convergys India PVT LTD
02.2014 - 11.2017
Bachelor of Commerce - Accounts
Burhani College Of Commerce And Arts
04.2010 - 03.2013
High School Diploma -
Burhani College of Commerce And Arts
04.2008 - 02.2010