Taher Mukadam
UAT Technical Analyst
Bhayander
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
UAT Analyst
Tata Consultancy Services
Thane
10.2022 - Current
- Implemented user acceptance testing with focus on documenting defects, identifying bottlenecks and executing test cases.
- Evaluated function, performance and design compliance of every product against design standards and customer needs.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
- Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
- Kept scripts and test cases updated with current requirements.
Information Processing Specialist
Tata Consultancy Services
11.2017 - 09.2022
- Offered assistance in implementing and developing training programs.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Researched and identified solutions to technical problems.
- Generated reports to track performance and analyze trends.
- Responded to customer inquiries and provided technical assistance over phone.
Customer Service Representative
Convergys India PVT LTD
02.2014 - 11.2017
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
Education
Bachelor of Commerce - Accounts
Burhani College Of Commerce And Arts
Mazgaon 04.2010 - 03.2013
High School Diploma -
Burhani College of Commerce And Arts
Mazgaon 04.2008 - 02.2010
Skills
Functional Testing
undefinedCertification
ISTQB Foundation Level
Timeline
ISTQB Foundation Level
12-2023
UAT Analyst
Tata Consultancy Services
10.2022 - Current
Information Processing Specialist
Tata Consultancy Services
11.2017 - 09.2022
Customer Service Representative
Convergys India PVT LTD
02.2014 - 11.2017
Bachelor of Commerce - Accounts
Burhani College Of Commerce And Arts
04.2010 - 03.2013
High School Diploma -
Burhani College of Commerce And Arts
04.2008 - 02.2010
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