Summary
Overview
Work History
Education
Languages
Personal Information
Skills
Timeline
Generic

Taher Sanwar

Bengaluru

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

7
7
years of professional experience

Work History

Senior Accounts Manager

GoHighLevel
Bengaluru
10.2024 - Current
  • Lead strategic client relationships, driving growth, retention, and satisfaction across high-value accounts.
  • Collaborate with cross-functional teams (support, product, marketing) to ensure clients achieve measurable outcomes.
  • Mentor and guide junior team members and new hires to accelerate onboarding and elevate performance.
  • Provide insights and feedback to product teams based on client usage trends, feature requests, and industry needs.
  • Spearhead upsell and cross-sell opportunities by aligning client goals with the evolving HighLevel ecosystem.

Customer Success Advisor

GoHighLevel
06.2023 - 09.2024
  • Increased customer satisfaction by addressing concerns and providing tailored solutions for their needs.
  • Streamlined onboarding processes, reducing time-to-value for new customers while maintaining high levels of satisfaction.
  • Boosted customer retention rates through proactive communication and building strong relationships.
  • Implemented process improvements that resulted in increased efficiency within the Customer Success team.

Account Manager

OTPLESS Software Development
04.2023 - 06.2023
  • Enhanced client satisfaction through strong relationship building and prompt issue resolution.
  • Prevented potential client loss by successfully resolving escalated issues while maintaining positive relationships.
  • Created tailored account plans to assist clients in achieving business objectives.

Account Manager - B2B Business Development

Dukaan
11.2022 - 03.2023
  • Nurtured long-term relationships with key clients, resulting in increased repeat business and referrals.
  • Secured new business opportunities through networking and relationship-building activities.
  • Consistently met or exceeded monthly sales targets by effectively managing leads and closing deals.
  • Monitored performance metrics closely to identify areas for improvement in account management processes.

Team Lead

Skill-Lync
Bengaluru
01.2022 - 10.2022
  • Mentored and led a team of 15-20 Business Development Managers to achieve performance targets.
  • Promoted products and represented company at various conferences and industry events.
  • Established valuable partnerships with complementary businesses, driving mutual growth opportunities.

Business Development Manager

LIDO
01.2021 - 12.2021
  • Leveraged data-driven insights to optimize sales funnels and enhance conversion rates.
  • Established valuable partnerships with complementary businesses, driving mutual growth opportunities.
  • Promoted products and represented company at industry conferences and events.
  • Mentored junior team members in effective sales techniques, cultivating a high-performance culture.

Business Development Manager

Skill-Lync
03.2020 - 12.2020
  • Increased client base by identifying new business opportunities and cultivating relationships with key decision-makers.
  • Negotiated and closed long-term agreements with new clients in assigned territory.
  • Generated new business through targeted marketing initiatives and strategic planning.
  • Conducted outreach to potential customers via telephone, email, and in-person inquiries.

Social Media Manager

Minecodes Technology
Mumbai
04.2018 - 01.2020
  • Increased customer engagement through social media.
  • Managed multiple social media platforms, ensuring a consistent brand voice and message.
  • Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
  • Boosted engagement rates with the creation of compelling and visually appealing content.

Education

Bachelor of Arts -

Kirti M. Doongursee College
Mumbai
07.2018

Languages

4,4,6,5

Personal Information

Skills

Timeline

Senior Accounts Manager

GoHighLevel
10.2024 - Current

Customer Success Advisor

GoHighLevel
06.2023 - 09.2024

Account Manager

OTPLESS Software Development
04.2023 - 06.2023

Account Manager - B2B Business Development

Dukaan
11.2022 - 03.2023

Team Lead

Skill-Lync
01.2022 - 10.2022

Business Development Manager

LIDO
01.2021 - 12.2021

Business Development Manager

Skill-Lync
03.2020 - 12.2020

Social Media Manager

Minecodes Technology
04.2018 - 01.2020

Bachelor of Arts -

Kirti M. Doongursee College

Similar Profiles

CREATE PROFILE
Taher Sanwar