Taher Sanwar
Bengaluru
Summary
Strategic Account Management Leader with over seven years of experience driving revenue growth, business expansion, and client success across SaaS, EdTech, and IT industries. Proven expertise in customer success, executive relationship management, and people leadership. Skilled at building scalable account strategies, implementing RevOps and MarkOps frameworks, and managing high-performing teams to maximize retention and growth. Known for proactively taking new initiatives and responsibilities in every role.
Overview
7
7
years of professional experience
Work History
Team Lead – Account Management
HighLevel
Dallas
07.2025 - Current
- Lead, coach, and mentor a team of account managers, consistently monitoring team performance and guiding strategic improvements.
- Trained and onboarded new team members, fostering their development for high quality service delivery.
- Recognized as one of the top performers in the team for exceeding performance targets and client satisfaction metrics.
- Developed strategic account expansion blueprints resulting in improved upsell and cross-sell opportunities.
- Partnered with leadership on business strategy, focusing on scalability and sustainable growth within the U.S. market.
Account Manager 2
HighLevel
Dallas
10.2024 - 06.2025
- Managed strategic client relationships across SaaS accounts, ensuring alignment with RevOps and MarkOps objectives.
- Designed account planning frameworks that improved customer lifetime value and supported business expansion goals.
- Collaborated with cross-functional teams to build robust analytical models driving expansion strategies.
Customer Success Advisor
HighLevel
Dallas
06.2023 - 09.2024
- Conducted implementation and onboarding calls to ensure smooth client adoption and setup.
- Led one-on-one technical Q&A sessions with customers, resolving queries and guiding feature usage.
- Managed both basic and advanced account setup, focusing primarily on support delivery rather than revenue generation.
- Delivered SaaS value realization strategies for North American customers, boosting renewal revenues.
- Strengthened executive relationships to drive long-term customer partnerships.
Senior Account Manager
OtpLess
New Delhi
02.2023 - 05.2023
- Managed enterprise SaaS accounts with emphasis on customer service and growth strategy.
- Executed RevOps & MarkOps frameworks to optimize customer journeys and digital adoption.
Senior Account Manager
Dukaan
Bengaluru
11.2022 - 02.2023
- Handled enterprise e-commerce SaaS accounts across B2B segments, driving account servicing and renewals.
- Supported brand management strategies and executed IT sales pipelines.
Assistant Manager – Business Development
Skill-Lync
Bengaluru
01.2022 - 10.2022
- Supervised a team of 8–12 Business Development Associates, providing mentorship, performance management, and hands-on training.
- Responsible for setting targets, monitoring metrics, and ensuring team alignment with organizational goals.
- Guided business development cycle, including account management and revenue optimization.
- Proactively took new initiatives and added extra responsibilities, consistently contributing to process improvements and operational enhancements across positions.
Manager – Business Development
LIDO Learning
Bengaluru
01.2021 - 12.2021
- Spearheaded sales management and training, overseeing business development operations.
- Drove team performance through active mentoring and strategic planning.
Business Development Executive
LIDO Learning
Bengaluru
03.2020 - 12.2020
- Led B2C sales in K-12 education, conducting demos and parent counseling sessions.
- Generated qualified leads through cold calling and inbound engagement.
Social Media Manager
Minecodes Technology
Mumbai
04.2018 - 01.2020
- Managed SaaS and IT services marketing for North America and Canada.
- Oversaw international sales pipelines and SaaS development communications.
Education
Bachelor’s Degree -
University of Mumbai
Mumbai, Maharashtra06-2018
Skills
- Account Management & Planning
- Customer Success & Retention
- Team Leadership
- Coaching
- Training
- RevOps & MarkOps Strategies
- Strategic Business Expansion
- People Management
- Mentoring
- Solution Selling
- Executive Relationships
- SaaS & E-commerce Industry Expertise
Timeline
Team Lead – Account Management
HighLevel
07.2025 - Current
Account Manager 2
HighLevel
10.2024 - 06.2025
Customer Success Advisor
HighLevel
06.2023 - 09.2024
Senior Account Manager
OtpLess
02.2023 - 05.2023
Senior Account Manager
Dukaan
11.2022 - 02.2023
Assistant Manager – Business Development
Skill-Lync
01.2022 - 10.2022
Manager – Business Development
LIDO Learning
01.2021 - 12.2021
Business Development Executive
LIDO Learning
03.2020 - 12.2020
Social Media Manager
Minecodes Technology
04.2018 - 01.2020
Bachelor’s Degree -
University of Mumbai
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