CRM
Tahera Mohamed
Branch Manager
Summary
Skilled Branch Manager with a proven track record at RichFeel Trichology Center, excelling in client relationship management and operations oversight. Enhanced customer satisfaction through strategic service improvements, achieving significant revenue growth. A dedicated team player with a strong work ethic, skilled in optimizing branch performance and fostering long-term client partnerships.
Overview
20
20
years of professional experience
3
3
Languages
Work History
Branch Manager
BERKOWITS HAIR AND SKIN CINIC
08.2024 - 06.2025
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
Branch Manager
RAY OF NEW HOPE
06.2021 - 08.2024
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
- Consulted customers to boost product sales and services.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
Branch Manager
RichFeel Trichology Center
04.2009 - 06.2021
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Consulted customers to boost product sales and services.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
Assistant Manager
RichFeel Trichology Center
04.2008 - 04.2009
- Enhanced patient satisfaction by streamlining clinic operations and implementing efficient scheduling systems.
- Implemented quality control measures to maintain a sterile environment within the clinic, adhering to strict sanitation guidelines.
- Facilitated smooth clinic operations by overseeing daily administrative tasks, including appointment scheduling and billing procedures.
Customer Service Representative
RichFeel Trichology Center
08.2005 - 04.2008
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Accountancy -
NATIONAL COLLEGE
Mumbai, India 04.2001 -
Skills
Customer service
Branch operations management
Relationship building and management
Excellent work ethic
Operations management
Strong team-builder
Cash handling expertise
Software
Altius
Zenoti
Microsoft office
Timeline
Branch Manager
BERKOWITS HAIR AND SKIN CINIC
08.2024 - 06.2025
Branch Manager
RAY OF NEW HOPE
06.2021 - 08.2024
Branch Manager
RichFeel Trichology Center
04.2009 - 06.2021
Assistant Manager
RichFeel Trichology Center
04.2008 - 04.2009
Customer Service Representative
RichFeel Trichology Center
08.2005 - 04.2008
Bachelor of Accountancy -
NATIONAL COLLEGE
04.2001 -
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