Tahir Bashir
New Delhi
Summary
Accomplished Business Administration Specialist & Certified Coach with 13+ years of experience in Operations Management, Sales, and Technical Product Development. Proven track record as Operations Manager at Pioneer Ventures and a background in financial services at Yes Bank Ltd. Skilled in client relations, end- user training, and driving efficiency for business excellence. Certified Trainer excelling in large-scale Product and Process training. Eager to contribute expertise in a dynamic team for enhanced success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Manager Product Training
WHITEHAT JR.
2020.10 - Current
- Formulated and executed strategies to enhance the onboarding and continuous learning experience for employees
- Delivered comprehensive training programs to prepare new hires for Coding, Math, and Music roles
- Maintained a stringent quality standard
- Collaborated with floor leaders to conduct organizational Training Needs Analysis (TNA)
- Developed business reports to assess project metrics and performance
- Led projects focused on resource improvement through training design and delivery
- Oversaw the training and revenue Management Information System (MIS) for the team
- Leveraged expertise in effective learning and development methodologies
- Conducted training sessions based on real-time call audits.
Operations Head
Pioneer Venture
2017.12 - 2020.10
- Orchestrated the implementation of a comprehensive operations strategy
- Collaborated with cross-functional teams to execute complex projects
- Consistently exceeded revenue targets
- Led a diverse team of professionals
- Implemented customer feedback initiatives
- Spearheaded Lean Six Sigma projects
- Successfully managed large-scale projects
- Leveraged advanced data analytics tools
- Developed and delivered clear, concise reports and presentations
- Resolved critical operational issues
- Mentored and coached emerging leaders
- Maintained a strong focus on KPIs and key business metrics.
- Have scaled up successfully software business from $1M to $4.5M in 6 months during the role.
Branch Services Partner
Yes Bank Ltd.
2014.05 - 2017.12
- Ensured rigorous adherence to internal, regulatory, and statutory requirements
- Proficiently managed cash remittance and handling
- Orchestrated daily branch transactions
- Led the largest branch within the South Ex cluster
- Successfully sold non-banking financial products
- Played a pivotal role in managing demonetization efforts
- Demonstrated mastery of banking operations.
Deputy Manager
Round the Clock - 4 Dots Infor Tech
2013.06 - 2014.05
- Provided effective leadership and guidance
- Led and organized large teams of employees
- Proficiently supported and maintained a wide range of equipment
- Demonstrated advanced proficiency in utilizing Quetext and Grammarly software
- Applied strong business acumen
- Collaborated closely with the manager
- Emphasized resource management, project completion, time-cost analysis, and optimization.
Team Leader
Quatrro Managment and Business Solutions
2011.02 - 2013.06
- Successfully managed and provided top-notch software support to customers
- Consistently surpassed team targets
- Leveraged expertise as a process trainer and assessor
- Provided inspiration, motivation, and direction to teams
- Proactively removed barriers and roadblocks
- Orchestrated and facilitated recognition and reward activities within the team.
Customer Service Voice Support
IBM DAKSH GLOBAL
2010.08 - 2011.02
- Consistently delivered excellent services to customers
- Provided top-tier service to AIRTEL PLATINUM Customers
- Delivered comprehensive end-to-end customer service solutions over the phone.
Education
Bachelor of Science - Biochemistry And Molecular Biology
Kashmir University
Srinagar, India02.2018
MBA - Marketing Management And Research
Jammu University
Jammu08.2010
Skills
- Operations Management
- Marketing
- Performance Management
- Workforce Management
- Salesforce Management
- Performance Evaluations
- Expectation Setting
- Expense Tracking
- Business Development
- Sales and Technical Product Development
- Project Management
- Financial Services
Certification
- Certified Professional Coach
- Global Planning & Excellence (Training) at BYJUS & WHITEHAT JR.
- Certified Professional Coach by I-TRAIN (Since 04/2013-Present)
- UDAAN-CERTIFIED BANKING PROFESSIONAL (Since 04/2014-Present)
- Certified Trainer at BYJU's Future School-TTT Certified (Since April 2022)
Accomplishments
- Awarded the Silver Prize at Jammu University Business Fest.
- Earned the Silver Prize for the event TETROMENO during Fest LAKSH '09, held at Jammu University in November.
- Achieved the Silver Prize at Shri Mata Vaishno Devi University Business Fest.
- Secured the Silver Prize for the event SPOT-ANALYSIS during Fest TATVA '09, held at SMVDU in December.
Languages
English
Hindi
Contact Profile
C O N T A C T P R O F I L E
References
DEEPANSHA KAUL, +91 8860994715, Kaul.deepansha@yahoo.co.in
Projects
Completed a comprehensive 45-day classroom training on the Fundamentals of Banking. Undertook 45 days of on-the-job training. Led a Management Trainee Project focused on enhancing Customer Services and Satisfaction. Conducted market outreach to identify opportunities. Explored avenues for Youth Entrepreneurship Development. Analyzed the relationship between common individuals and the bank's services. Assessed the awareness and know-how of banking services among the general public. Evaluated customer satisfaction levels regarding the services provided.
Timeline
Manager Product Training
WHITEHAT JR.
2020.10 - Current
Operations Head
Pioneer Venture
2017.12 - 2020.10
Branch Services Partner
Yes Bank Ltd.
2014.05 - 2017.12
Deputy Manager
Round the Clock - 4 Dots Infor Tech
2013.06 - 2014.05
Team Leader
Quatrro Managment and Business Solutions
2011.02 - 2013.06
Customer Service Voice Support
IBM DAKSH GLOBAL
2010.08 - 2011.02
Bachelor of Science - Biochemistry And Molecular Biology
Kashmir University
MBA - Marketing Management And Research
Jammu University
- Certified Professional Coach
- Global Planning & Excellence (Training) at BYJUS & WHITEHAT JR.
- Certified Professional Coach by I-TRAIN (Since 04/2013-Present)
- UDAAN-CERTIFIED BANKING PROFESSIONAL (Since 04/2014-Present)
- Certified Trainer at BYJU's Future School-TTT Certified (Since April 2022)
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