Tahir Khan
Bangaluru
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Infrastructure Analyst
DXC Technology
Bangalore
11.2021 - Current
- Assist Client Employees in deploying, managing, configuring, analyzing, and troubleshooting windows OS
- Assisting users on issues related to TCP/IP, DHCP, DNS, O365, AVD, Azure AD, Intune, VPN etc
- Collection and analysis of traces on tools like Wireshark
- Troubleshoot Microsoft Exchange-related issues
- Worked on various Client Authentication protocols like MFA
- Document all transactions and support interactions in system for future reference and addition to knowledge base
- Resolved cases by taking remote access and educate users via team's call
- Service now, SAW machine and Azure portal used to provide permissions and to check all required permissions as well
- Working as an Azure administrator and working on Azure portal and handling the Bug reported queue, Helping with Azure Subscriptions and licensing for projects which are migrated to azure and helping in managing them.Providing Support with issue related to windows Activation, Bitlocker, Windows RDP Service.
Senior Systems Engineer
Snow Stag
Srinagar
12.2018 - 10.2021
- Performed root cause analysis to provide resolutions for production issues
- Collaborated with clients to determine need and devise appropriate software and hardware solutions
- Created manuals and taught training sessions to educate co-workers on new systems
- Assisted employees with resolving network problems at remote locations
- Taking ownership of user issues reported and guiding through to resolution
- Act as SME on floor and provide floor support to new joiners
- Provide regular feedback on agent performance and case handling
- Solve Technical and application issues through remote access
- Documentation of troubleshooting and user interaction on ticket for further reference
- Setting priority of tickets by understanding the impact and urgency
- Used to handle escalation calls
- Following standard procedures for properly assigning unresolved tickets to appropriate teams.
Senior Process Associate
Tata Consultancy Services
Bangalore
02.2018 - 11.2018
- Troubleshooting hardware-related problems
- Problems include Display issues, driver issues, BSOD, internet connectivity issues, etc
- Working on tickets and incidents populating in the internal Team Support ticketing system raised by individuals regarding different services offered
- Troubleshoot failed or faulty components
- Broke down and evaluated user problems using personal expertise and probing questions
- Troubleshoot cross-product scenario
- Track issues and analyze data looking for trends and systemic issues.
Technical Support Executive
Oottru Technologies Pvt Ltd
Bangalore
08.2017 - 02.2018
- Oversaw troubleshooting, technical issue resolution and consulting services to upgrade technology infrastructure
- Extended analysis to assist technology team efforts to escalate and resolve issues
- L1 support in Desktops, Laptops, software, and hardware for both internal and onsite clients
- Install and regular updates on system applications and browser
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting
- Optimizing existing LAN / WAN network infrastructure
- Work in teams to discuss issues and resolve them
- Perform diagnosis, repair, and break/fix.
Education
Bachelor of Science - Electronics And Communications Engineering
Baba Ghulam Shah Badshah University
Jammu And Kashmir06.2015
Skills
- OSI model
- TCP
- UDP
- ICMP
- ARP
- NAT
- DHCP
- DNS
- Wireshark
- Nslookup
- Traceroute
- Ping
- Azure AZ900
- SSL
- IPSec VPN
- Network performance monitoring
- System Performance Analysis
- Performance improvements
- IT department support
- Technical Analysis
- Telnet
Technical Profile
Good understanding of the OSI model and experience with protocols like TCP, UDP, ICMP, ARP, NAT, DHCP, DNS., Wireshark, nslookup, traceroute, ping etc., AZ900, SSL, IPSec VPN
Timeline
Infrastructure Analyst
DXC Technology
11.2021 - Current
Senior Systems Engineer
Snow Stag
12.2018 - 10.2021
Senior Process Associate
Tata Consultancy Services
02.2018 - 11.2018
Technical Support Executive
Oottru Technologies Pvt Ltd
08.2017 - 02.2018
Bachelor of Science - Electronics And Communications Engineering
Baba Ghulam Shah Badshah University
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