Tahir Khan
Nagda
Summary
Senior Business Development Manager with 6.1 years’ experience, including 3.5 years in IT Sales and Digital Marketing, skilled in driving growth, building partnerships, and enhancing customer satisfaction
Overview
9
9
years of professional experience
Work History
Senior Business Development Manager
Walkover Web Solutions Pvt. Ltd.
10.2021 - Current
- Led digital marketing and automation for startup, plugin, and partner leads.
- Executed CleverTap campaigns with segmentation, A/B testing, and reporting.
- Optimized marketing tools (Shopify, Zoho, WebEngage, MoEngage, CleverTap) for engagement.
- Developed omnichannel campaigns to boost conversions.
- Conducted market research to identify growth opportunities.
- Designed data-driven digital strategies using analytics.
- Analyzed performance and generated actionable insights.
- Enhanced customer experience through proactive issue resolution.
- Managed website integrations, plugins, and UTM tracking.
- Provided expert insights to influence strategic decisions.
- Created documentation for automation and campaign processes.
- Launched digital campaigns and new product lines successfully.
- Mentored junior marketers on automation and optimization.
Graduate Engineer Trainee
Aditya Birla Group
07.2018 - 06.2019
- Company Overview: Grasim Industries Ltd
- Nagda
- Managed preventive, predictive, and breakdown maintenance of equipment in a running plant
- Supervised and coordinated maintenance activities according to company standards and production requirements
- Ensured safety compliance and maintained a safe work environment
- Conducted tool box talks and coordinated with process engineers for job planning
- Grasim Industries Ltd
- Nagda
Service Engineer
Jagannath Engineering
11.2016 - 01.2018
- Ensured proper safety measures and arranged suitable PPE for personnel
- Carried out pre-commissioning and commissioning activities
- Verified installation according to piping isometric drawings and prepared JSA and STA sheets for work carried out
- Conducted maintenance activities for equipment such as valves, vessels, and heat exchangers
Technical Support Executive
TelePerformance
05.2016 - 10.2016
- Company Overview: Indore Process (ASUS)
- Provided prompt and efficient technical assistance to customers via various channels
- Troubleshooting, diagnosing, and resolving technical issues with products or services
- Created and maintained technical documentation such as FAQs and troubleshooting guides
- Stayed up-to-date with product features, specifications, and technologies
- Escalated unresolved issues to higher-level support or engineering teams
- Gather and manage customer feedback to identify areas for improvement
- Collaborated with cross-functional teams to relay customer feedback and improve products
- Met or exceeded key performance indicators such as response time and customer satisfaction
- Indore Process (ASUS)
Education
Bachelors of Engineering (B. E.) - Mechanical Engineering
Mahakal Institute of Technology And Science
Ujjain, India01-2016
Higher Secondary XII -
Aditya Birla Higher Secondary School
Nagda, India01-2012
High School X -
Grasim Higher Secondary School
Nagda, India01-2010
Skills
- Stakeholder Engagement Management
- Sales Reporting & Business Development
- Marketing Strategy Development
- MS Office Suite & Google Spreadsheet Expertise
- CRM Systems & Account Management
- Strong Interpersonal, Communication & Active Listening Skills
- Teamwork, Collaboration & Leadership
- Multitasking & Ability to Work Under Pressure
- Continuous Improvement & Fast Learning
- Customer Satisfaction & Problem Solving
- Technical Assistance & Troubleshooting
- Shopify Automations, Triggers & Process Optimization
- Professionalism & Ability to Adapt Quickly
Hobbies and Interests
- Reading and watching success stories
- Motivational videos
- Exploring crazy business ideas
- Watching movies
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Disclaimer
I hereby declare that the above-written information is true and correct to the best of my knowledge.
Timeline
Senior Business Development Manager
Walkover Web Solutions Pvt. Ltd.
10.2021 - Current
Graduate Engineer Trainee
Aditya Birla Group
07.2018 - 06.2019
Service Engineer
Jagannath Engineering
11.2016 - 01.2018
Technical Support Executive
TelePerformance
05.2016 - 10.2016
Bachelors of Engineering (B. E.) - Mechanical Engineering
Mahakal Institute of Technology And Science
Higher Secondary XII -
Aditya Birla Higher Secondary School
High School X -
Grasim Higher Secondary School
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