Tahir Iqbal Siddiqui
Mumbai
Summary
Dedicated and results-driven Tour Manager bringing advanced experience and expertise in running tours. Offers proven leadership, planning, and logistics abilities. Successful at meeting tour objectives and maintaining timelines. Organized Tour Manager with extensive experience managing travel and venue logistics. Works with event coordinators and technical crews to meet deadlines and verify proper transport of equipment and personnel. Meticulous coordinator with many years of event management expertise.
Overview
21
21
years of professional experience
Work History
Tour Manager
nexus DMC
Mumbai
02.2021 - Current
- Answered questions, pointed out overlooked features and offered further details about special exhibits to educate visitors.
- Arranged for tours and expeditions, setting accommodations, transportation, equipment and medical personnel availability.
- Drafted written communications for newsletters, flyers and visitor interactions.
- Created tourism ads for publications to boost visitors.
- Assisted tour patrons with special needs.
- Documented visitor count to record number of individuals entering.
- Acquired tickets and fees from individuals and larger groups prior to start of tour.
Tour Operations Manager
sotc
Mumbai
07.2013 - 07.2019
- Ensured operational standards were met and maintained throughout the entire process.
- Organized meetings between internal departments when needed to facilitate better collaboration on projects related to touring operations.
- Developed strategies to increase customer satisfaction in tours and travel services.
- Coordinated activities of staff members involved in tour operations.
- Participated in industry events such as trade shows or conferences relating to touring operations or services.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Mitigated business risks by working closely with staff members and assessing performance.
- Structured HR consulting services to support clients during organizational developments and changes.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Monitored progress by establishing plans, budgets and measuring results.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Tour Manager
THOMAS COOK
Mumbai
03.2009 - 03.2012
- Created promotional materials for upcoming tours to increase bookings.
- Assessed potential risks associated with destinations included in planned tours.
- Inspected accommodations before client check-in to guarantee quality standards were met.
- Developed and maintained a tour budget to ensure cost-effectiveness.
- Worked with local tourist boards to obtain information about attractions within an area.
- Organized and coordinated travel arrangements for group tours, including flights, hotels, and ground transportation.
- Maintained contact with vendors regarding payment schedules and services rendered.
- Monitored safety guidelines for each venue visited during the tour.
- Prepared detailed reports on tour performance after completion of each trip.
Customer Support Specialist
WIPRO
NEW DELHI
10.2007 - 11.2008
- Assisted in developing training materials related to new products or services being released.
- Collaborated closely with other departments such as sales or marketing to resolve complex customer issues quickly and efficiently.
- Coordinated with third-party vendors when necessary for resolving escalated customer issues.
- Monitored trends in incoming requests from customers for identifying potential problems or opportunities for improvement.
- Developed innovative strategies to improve customer experience with the product or service offered by the company.
TOUR MANAGER
COX AND KINGS
MUMBAI
02.2007 - 06.2008
- Supervised staff members by providing direction on tasks related to their job roles.
- Managed tour itineraries to ensure timely arrival at each destination.
- Coordinated daily operations of the tour team while traveling on-site.
- Ensured all necessary documents were in order prior to departure dates.
- Reviewed contracts with suppliers such as bus companies or guides prior to signing them.
- Organized and coordinated travel arrangements for group tours, including flights, hotels, and ground transportation.
- Assessed potential risks associated with destinations included in planned tours.
- Kept track of inventory items used during tours such as brochures, maps, or audio equipment.
- Tracked financial data regarding income generated from individual tours or trips.
- Conducted pre-tour meetings with clients to discuss expectations and plans.
- Prepared detailed reports on tour performance after completion of each trip.
- Worked with local tourist boards to obtain information about attractions within an area.
- Resolved any customer complaints or issues that arose during the course of a trip.
- Developed and maintained a tour budget to ensure cost-effectiveness.
- Provided customer service support throughout the duration of each tour.
- Maintained contact with vendors regarding payment schedules and services rendered.
- Assisted with booking entertainment venues, meals, and sightseeing activities.
Technical Specialist
HCL
NEW DELHI
06.2005 - 07.2006
- Collaborated with IT teams to develop solutions for complex technical issues.
- Provided technical assistance to clients by troubleshooting system problems.
- Assisted in the installation, testing and maintenance of hardware and software systems.
- Produced thorough documentation of design development and ongoing activities in line with ISO and company requirements.
- Performed failure, variation and root cause analyses to establish quality control measures.
- Created and updated control systems to better manage energy, emissions, and performance.
- Operated machining tools such as 3D printers, mills and lathes to produce necessary parts and components.
- Worked alongside production teams to coordinate smooth transitions and resolve quality issues.
- Modified automobile designs to obtain specified operational performance.
Technical Support Representative
CONVERGES
NEW DELHI
03.2004 - 06.2005
- Identified potential areas for improvement in existing products or services.
- Monitored customer feedback to ensure high levels of satisfaction.
- Participated in special projects as assigned by management team.
- Performed regular maintenance checks on customers' systems.
- Resolved escalated customer service issues in a timely manner.
- Assisted customers with installation of new hardware and software applications.
- Ensured compliance with company policies and procedures regarding technical support operations.
- Conducted research into product-related issues, identified solutions, and provided accurate information to customers.
- Provided technical assistance to customers through phone, email and chat support.
- Developed system documentation, user manuals, FAQs, troubleshooting guides.
- Diagnosed system errors and implemented solutions to resolve them.
- Documented all activities related to technical support including processes, updates, changes made.
- Created reports on customer complaints and feedback for management review.
Technical Specialist
IBM
NEW DELHI
02.2003 - 03.2004
- Collaborated with IT teams to develop solutions for complex technical issues.
- Provided technical assistance to clients by troubleshooting system problems.
- Assisted in the installation, testing and maintenance of hardware and software systems.
Education
Bachelor of Computer Applications - Computer Software And Media Applications
BARKUTALLAH UNIVERSITY
BHOPAL01-2002
Skills
- Tour Promotion
- Contract Review
- Strong leadership
- Logistics Management
- Cultural Awareness
- Entertainment Coordination
- Emergency Preparedness
- Documentation Management
- Effective problem solving
- Transportation Management
- Travel Arrangements
- Food and Beverage Management
- Logistics Coordination
- Client Relations
- Route Planning
- Analytical Skills
- Marketing
- Task Prioritization
- Problem-solving aptitude
- Decision-Making
- Crisis Management
- Adaptability
- Time Management
- Interpersonal Skills
- Handling payments
- Effective Communication
- Interpersonal Communication
- Social Media
- Organizational Skills
- Teamwork and Collaboration
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
Tour Manager
nexus DMC
02.2021 - Current
Tour Operations Manager
sotc
07.2013 - 07.2019
Tour Manager
THOMAS COOK
03.2009 - 03.2012
Customer Support Specialist
WIPRO
10.2007 - 11.2008
TOUR MANAGER
COX AND KINGS
02.2007 - 06.2008
Technical Specialist
HCL
06.2005 - 07.2006
Technical Support Representative
CONVERGES
03.2004 - 06.2005
Technical Specialist
IBM
02.2003 - 03.2004
Bachelor of Computer Applications - Computer Software And Media Applications
BARKUTALLAH UNIVERSITY
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