Tahjuan Lewis
Mishawaka
Summary
Dynamic and results-driven professional with a proven track record of success in leadership roles. Possessing strong communication and interpersonal skills, with a passion for driving team performance and achieving organizational goals. Recognized for the ability to motivate and inspire team members to exceed expectations. Seeking to leverage previous leadership experience to transition back into a challenging and rewarding leadership role.
Overview
7
7
years of professional experience
Work History
Team Member
Portillo's Hot Dogs
11.2023 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Developed strong cooperative relationships with coworkers and managers.
- Worked different stations to provide optimal coverage and meet production goals.
- Learned all required tasks quickly to maximize performance.
General Insurance Agent
American Income Life Insurance Company
08.2023 - 03.2024
- Responded to customer calls swiftly to resolve issues and answer questions.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Maintained high standards of customer service by building relationships with clients.
Floor Manager
Paul's Ace Hardware
08.2021 - 08.2023
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Made personal recommendations for customers by sharing product knowledge and demonstrating product.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing
- Collaborated with shipping department staff to facilitate smooth materials returns to correct vendor
Line Cook
Roots Burger Bar
08.2020 - 07.2021
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
Lead Bouncer
The Chug
08.2019 - 07.2021
- Checked approximately 50 IDs per hour and closely examined patrons' faces to verify age.
- Arranged and planned comprehensive security plans with a 4-member security team to provide optimal security coverage.
- Monitored, guarded and patrolled premises to prevent infractions of rules, theft and violence.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Liaised with local police officers, fire services and emergency services to maintain security, service, and resolve issues.
Lead Cook
Chick-fil-A
02.2017 - 07.2019
- Coordinated line cook break schedules to avoid delays during busy periods and maintain adequate coverage.
- Delegated jobs within kitchen depending on restaurant traffic and employee skill.
- Supervised line cooks to monitor food safety and order accuracy.
- Taught kitchen staff safety protocols and restaurant standards.
- Upheld optimal staff and customer protections by monitoring food handling, cleaning and sanitation protocols.
Education
Bachelor of Science - Business Administration & Marketing
Ball State University
Muncie, IN07.2020
Skills
- Resourceful researching
- Sales and Marketing
- Mentoring
- Complex Problem-Solving
- Employee Development
- Inventory Management
- Vendor Liaising
- Process Development and Streamlining
Timeline
Team Member
Portillo's Hot Dogs
11.2023 - Current
General Insurance Agent
American Income Life Insurance Company
08.2023 - 03.2024
Floor Manager
Paul's Ace Hardware
08.2021 - 08.2023
Line Cook
Roots Burger Bar
08.2020 - 07.2021
Lead Bouncer
The Chug
08.2019 - 07.2021
Lead Cook
Chick-fil-A
02.2017 - 07.2019
Bachelor of Science - Business Administration & Marketing
Ball State University
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