TAHZEEB AKRAM
Data Analyst - Operations Lead
New Delhi
Summary
Dynamic and results-driven Data Analyst and Operations Lead with 7 years of experience in optimizing business processes through data-driven insights. Skilled in data analysis, process improvement, and cross-functional collaboration to drive operational efficiency. Proven track record of leading teams, managing large datasets, and implementing solutions that enhance productivity and decision-making. Adept at utilizing advanced analytical tools to uncover trends, streamline workflows, and deliver actionable recommendations. Passionate about leveraging data to create impact and foster continuous improvement.
Overview
7
7
years of professional experience
Work History
OPERATIONS ASSOCIATE SERVICE MANAGER
BRIDGEPOINT SUPPLY CHAIN SOLUTION GROUP
12.2017 - 08.2023
- Perform simple to moderately complex data entry tasks, including word processing and spreadsheet applications
- Working knowledge of Windows-based computer applications
- Daily check-in of over-the-road drivers
- Assist managers with general administrative duties including, but not limited to, order processing, delivery documents, add-ons, payroll, service performance tracking, and other duties as assigned
- Responding to external and internal operations queries and corporate communications
- Guiding guidance to the MIS team and operations staff by coordinating activities and answering questions
- Reconciling data discrepancies by collecting and analyzing customer information in the system
- Producing error-free MIS reports and presenting their results
- Reviewing and recommending modifications to logistical systems and procedures
- Direct internal audits to ensure compliance
- Contributing to strong client relationships through positive interactions with client personnel
- Managing order management controls by preparing and recommending policies and procedures
- Responsible for and leading the cross-functional process and system improvement initiatives
- Answer telephones and forward appropriate information to managers
- Work closely with other employees to assure that the company's business is executed in the most efficient and effective manner
- Assist managers and supervisors with operational issues by manipulating data, providing routine reports, and answering questions for customers
- Processing manual manages the company's shipping vendors
- Monitoring and evaluation of all order issues
- Process import as well as export orders and the respective shipping processes with prioritization of different shipments
- Cooperation with the finance department to resolve invoice and pricing issues
- Management of the communication with the sales department and customers
- Monitoring and evaluation of all orders and sales processes, as well as preparation of order reports
- Resolve problems concerning transportation, logistics systems, imports or exports, or customer issues
- Collaborate with other departments to integrate logistics with business systems or processes, such as customer sales, order management, accounting, or shipping
- Maintain metrics, reports, process documentation, customer service logs, or training or safety records
- Supervise the work of logistics specialists, planners, or schedulers
- Negotiate with suppliers or customers to improve supply chain efficiency or sustainability
- Direct distribution center operation to ensure achievement of cost, productivity, accuracy, or timeliness objectives
- Negotiate transportation rates or services
- Analyze the financial impact of proposed logistics changes, such as routing, shipping modes, product volumes or mixes, or carriers
- Demonstrated a high level of initiative and creativity while tackling difficult tasks
- Managing the workflow, ensuring service quality, monitoring productivity, and handling customer complaints or escalations
- Responsible for hiring and training new associates, developing performance metrics, and implementing process improvements to increase efficiency and productivity
- Playing a critical role in ensuring that the team provides high-quality services that meet customer expectations and contribute to the organization's success
- Learned and adapted quickly to new technology and software applications
- Adaptable and proficient in learning new concepts quickly and efficiently
- Worked effectively in fast-paced environments
- Exercised leadership capabilities by successfully motivating and inspiring others
- Proven ability to learn quickly and adapt to new situations.
DATA ANALYST - OPERATIONS LEAD
SUPER CLICK TRADING LLC
08.2023 - Current
- Data Analysis and Reporting: Analyze trends, patterns, and insights in operational data to drive improvements in processes and performance
- Generate the same in detailed, easily understood reports for stakeholders
- Process Improvement: Collaborate with various teams to understand workflow and recommend data-driven improvements
- Implement change and track its effectiveness
- Team Leadership: Lead and mentor a team of data analysts
- Guide them, set goals, and ensure everybody is aligned and gunning toward hitting targets
- Data Management: Ensure that data is accurate and intact, and that the security of data is guaranteed
- Develop and maintain databases and systems relevant to data collection
- Strategic Planning: Collaborate with the top management to develop operational strategies according to data insights
- Assume a role in long-term planning and decision-making
- Cross-functional Collaboration: Give data drive to diverse departments, such as finance, marketing, or product development, in a drive to push the projects forward
- Problem-solving: Formulate operational issues from the data and ensure that root causes have been identified with recommended correct solutions
- Performance monitoring: Track KPIs and other operational metrics for attaining goals and deliver regular updates and feedback to the team and the management
- Training and development: Organize training sessions that increase data literacy at all levels within the organization, and also keep your team current on the latest tools and techniques regarding data analysis
- Innovation: Stay updated about the industry trends and innovations in data analysis and operations
- Bring new ideas and technologies to the team that will increase efficiency and effectiveness.
Education
Bachelor of Education - Teacher Education
J.S UNIVERSITY
2016 - 2018
Diploma - .Net Technologies
NIIT
2012 - 2013
Diploma - Financial Accounting
Robotics
2011 - 2012
Bachelor of Arts - Geography (HONS)
VINOBA BHAVE UNIVERSITY
2005 - 2009
Skills
- Critical thinking and problem-solving
- Communication Skills
- Leadership and Teamwork
- Decision Making
- Adaptability
- Customer Service
- Analytical Skills
- Customer Acquisition & Retention
- Ecommerce Management
- Amazon Marketplace
- Shopify Plus
- Google Analytics/Reporting
- B2B & B2C
- Data Analysis
- Advance Excel, Google Sheet & App Sheet
- Power BI
- C# & Basic Python & R Language
- Ability to Work Under Pressure
- Ability to Multitask
- Interpersonal Skills
- Fast Learner
- Microsoft Office Suite
- Web Technology
- Supply Chain Management
- Logistics Management
- Attention to Details
- Team development
- Process Optimization & Improvement
- Business Development
- Process/Productivity Improvement
- Tableau
- SQL
- Data Warehousing
- Data Modeling
- Data Validation
- Data formatting
- Report Writing
- Process Mapping
- Report Preparation
- Analytical Problem Solving
- Clear and Concise Communication
- Data Mining
- Statistical Analysis
- Data profiling
- Data Mapping
- Reporting Tools
- ETL processes
- Business Management
- Data Exports
- Database Management
- Data Integrity Validation
- Data Visualization and Presentations
Certification
• Data Analytics Professional Certificate, Google (Pursuing)
• Data Analytics, Quantium (Pursuing)
• Data Visualization: Empowering Business with Effective Insights, TATA Group
• Career Essentials in Data Analysis by Microsoft and LinkedIn
• SQL for Data Analysis, Udacity
• Learning Microsoft Power BI, Infosys
• Power BI Job Simulation, PwC Switzerland
• Diploma in Supply Chain Management, Alison
• Data Analytics Essentials, Cisco Networking
• Date Analytics with Excel, simplilearn
• Data Analytics using Excel, Great Learning
• Business Analytics with Excel, Coursera
• Statistics for Data Science, LearnVern
• Fundamentals of Marketing, upGrad
• Introduction of Digital Marketing, Great Learning
• Digital Marketing Fundamentals, simplilearn
• Content Marketing Basics, Great Learning
Projects
Accenture North America Data Analytics and Visualization Job Simulation on Forage - October 2024
- Completed a simulation focused on advising a hypothetical social media client as a Data Analyst at Accenture
- Cleaned, modeled and analyzed 7 datasets to uncover insights into content trends to inform strategic decisions
- Prepared a PowerPoint deck and video presentation to communicate key insights for the client and internal stakeholders
Tata Data Visualization: Empowering Business with Effective Insights Job Simulation on Forage - October 2024
- Completed a simulation involving creating data visualizations for Tata Consultancy Services
- Prepared questions for a meeting with client senior leadership
- Created visuals for data analysis to help executives with effective decision making
PwC Switzerland Power BI Job Simulation on Forage - September 2024
- Completed a job simulation where I strengthened my Power BI skills to better understand clients and their data visualization needs.
- Demonstrated expertise in data visualization through the creation of Power BI dashboards that effectively conveyed KPIs, showcasing the ability to respond to client requests with well-designed solutions.
- Strong communication skills reflected in the concise and informative email communication with engagement partners, delivering valuable insights and actionable suggestions based on data analysis.
- Leveraged analytical problem-solving skills to examine HR data, particularly focusing on gender-related KPIs, and identified root causes for gender balance issues at the executive management level, highlighting a commitment to data-driven decision-making.
Timeline
DATA ANALYST - OPERATIONS LEAD
SUPER CLICK TRADING LLC
08.2023 - Current
OPERATIONS ASSOCIATE SERVICE MANAGER
BRIDGEPOINT SUPPLY CHAIN SOLUTION GROUP
12.2017 - 08.2023
Bachelor of Education - Teacher Education
J.S UNIVERSITY
2016 - 2018
Diploma - .Net Technologies
NIIT
2012 - 2013
Diploma - Financial Accounting
Robotics
2011 - 2012
Bachelor of Arts - Geography (HONS)
VINOBA BHAVE UNIVERSITY
2005 - 2009
Accomplishments
- Achieved ownership certification by completing all tasks with accuracy and efficiency.
- Qualified WBTET and CTET candidate with a strong academic background.
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Urdu
Bilingual or Proficient (C2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceCompany CultureCareer advancementPersonal development programsTeam Building / Company RetreatsInterests
Sports
Reading
Exploring new ideas
Quote
Just because you don't have the knowledge yet, doesn't mean you don't have capability.
Every pro was once a beginner.
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