TAHZEEB AKRAM

Duties and Responsibilities

• Perform simple to moderately complex data entry tasks, including word processing and spreadsheet applications. Working knowledge of Windows-based computer applications.
• Daily check-in of over-the-road drivers.
• Assist managers with general administrative duties including, but not limited to, order processing, delivery documents, add-ons, payroll, service performance tracking, and other duties as assigned.
• Responding to external and internal operations queries and corporate communications.
• Guiding guidance to the MIS team and operations staff by coordinating activities and answering questions
• Reconciling data discrepancies by collecting and analyzing customer information in the system.
• Producing error-free MIS reports and presenting their results.
• Reviewing and recommending modifications to logistical systems and procedures.
• Direct internal audits to ensure compliance.
• Contributing to strong client relationships through positive interactions with client personnel.
• Managing order management controls by preparing and recommending policies and procedures.
• Responsible for and leading the cross-functional process and system improvement initiatives.
• Answer telephones and forward appropriate information to managers.
• Work closely with other employees to assure that the company's business is executed in the most efficient and effective manner.
• Assist managers and supervisors with operational issues by manipulating data, providing routine reports, and answering questions for customers.
• Processing manual manages the company's shipping vendors.
• Monitoring and evaluation of all order issues.
• Process import as well as export orders and the respective shipping processes with prioritization of different shipments.
• Cooperation with the finance department to resolve invoice and pricing issues.
• Management of the communication with the sales department and customers.
• Monitoring and evaluation of all orders and sales processes, as well as preparation of order reports.
• Resolve problems concerning transportation, logistics systems, imports or exports, or customer issues.
• Collaborate with other departments to integrate logistics with business systems or processes, such as customer sales, order management, accounting, or shipping.
• Maintain metrics, reports, process documentation, customer service logs, or training or safety records.
• Supervise the work of logistics specialists, planners, or schedulers.
• Negotiate with suppliers or customers to improve supply chain efficiency or sustainability.
• Direct distribution center operation to ensure achievement of cost, productivity, accuracy, or timeliness objectives.
• Negotiate transportation rates or services.
• Analyze the financial impact of proposed logistics changes, such as routing, shipping modes, product volumes or mixes, or carriers.
• Demonstrated a high level of initiative and creativity while tackling difficult tasks.
• Managing the workflow, ensuring service quality, monitoring productivity, and handling customer complaints or escalations.
• Responsible for hiring and training new associates, developing performance metrics, and implementing process improvements to increase efficiency and productivity.
• Playing a critical role in ensuring that the team provides high-quality services that meet customer expectations and contribute to the organization's success.
• Learned and adapted quickly to new technology and software applications.
• Adaptable and proficient in learning new concepts quickly and efficiently
• Worked effectively in fast-paced environments.
• Exercised leadership capabilities by successfully motivating and inspiring others.
• Proven ability to learn quickly and adapt to new situations.
• Identified issues, analyzed information and provided solutions to problems.