Taia VanCleave
Fort Wayne,IN
Summary
Team Leader experience at Follett Higher Education, adept in workflow management and customer focus, significantly enhanced team efficiency and customer satisfaction. Excelled in coaching, fostering strong teamwork, and streamlining operations across departments. Proven track record in problem solving and quality control, ensuring high standards and positive outcomes in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Team Lead
Follett Higher Education
08.2021 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
Waitress
Applebee's Neighborhood Grill & Bar
11.2018 - 03.2020
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Waitress/Restaurant Hostess
Don Chico's Mexican Grille
04.2015 - 03.2019
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
Education
Bachelor of Science - Psychology, Anthropology, Art & Design
Purdue University Fort Wayne
Fort Wayne, IN05-2025
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Quality control
- Relationship building
- Workflow management
- Problem-solving
- Teamwork and collaboration
- Goal setting
- Cash handling
Languages
Spanish
Native or Bilingual
Timeline
Team Lead
Follett Higher Education
08.2021 - Current
Waitress
Applebee's Neighborhood Grill & Bar
11.2018 - 03.2020
Waitress/Restaurant Hostess
Don Chico's Mexican Grille
04.2015 - 03.2019
Bachelor of Science - Psychology, Anthropology, Art & Design
Purdue University Fort Wayne
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