Overview
Work History
Education
Skills
Languages
Timeline
Generic

Tais Lazcano Roman

Indianapolis,Indiana

Overview

3
3
years of professional experience

Work History

Security Associate

NewFields
07.2023 - Current
  • Improved overall security by conducting patrols.
  • Provided a visible presence for deterrence purposes while maintaining professionalism and vigilance throughout the work shift.
  • Supported event organizers in managing crowd control during large-scale events, ensuring smooth operations without compromising safety standards.
  • Coordinated with other departments to ensure seamless integration of security measures into day-to-day operations without hindering productivity or employee morale.
  • Actively participated in safety drills and exercises, reinforcing security measures and protocols to all staff members.
  • Maintained open communication with management regarding ongoing security concerns or improvements that could be made within the facility or processes.
  • Trained new security team members on company policies and procedures, fostering a culture of safety awareness throughout the organization

Keyholder

Fuego Attic Salt
09.2022 - 07.2023
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Enhanced customer experience by providing exceptional service and addressing inquiries promptly.

Assistant Manager Level 1

BoxLunch
01.2022 - 09.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Education

B.A Psychology -

Indiana University, Purdue University Indianapolis
Indianapolis, IN
05.2023

Skills

  • Security awareness training
  • Teamwork and collaboration
  • Customer service
  • Time management
  • Reliable and responsible
  • Multitasking
  • Critical thinking
  • Organizational skills
  • Active listening
  • Effective communication
  • Cooperative attitude
  • Keen observer
  • Data entry
  • Security procedures
  • Problem-solving

Languages

Spanish
Native or Bilingual

Timeline

Security Associate

NewFields
07.2023 - Current

Keyholder

Fuego Attic Salt
09.2022 - 07.2023

Assistant Manager Level 1

BoxLunch
01.2022 - 09.2022

B.A Psychology -

Indiana University, Purdue University Indianapolis

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Tais Lazcano Roman