Aishwarya J
Senior Project Lead
Chennai,Tamil Nadu
Summary
Dynamic Project Lead with extensive experience at HCL Technologies, specializing in developing scalable applications using ReactJS. Proven track record in project management and team motivation, successfully enhancing operational efficiency and user engagement. Led the creation of innovative solutions, including a contact scheduling platform and a digital messaging panel, driving impactful results.
Overview
7
7
years of professional experience
Work History
Senior Project Lead
HCL Technologies
Chennai
10.2025 - Current
- Leading the development of the TC3 Digital Messaging Panel.
- Integrated Amazon Connect CCP with a React application.
- Built a chat application for customer-agent interaction.
- Integrated Spring Boot APIs for backend communication.
- Designed scalable and responsive UI components.
Project Lead
HCL Technologies
Chennai
07.2022 - 10.2025
- Designed and developed a contact scheduling platform for customer engagement.
- Enabled appointment booking and tracking for agents and users.
- Improved operational efficiency and reduced manual effort.
- Provided scalable UI architecture using ReactJS.
- Led end-to-end development, including design, development, and testing.
Senior Software Engineer
HCL Technologies
Chennai
01.2021 - 07.2022
- Developed a screen-sharing feature, enabling customers to securely share their screens with support teams for real-time issue resolution.
- Implemented a 'Click-to-Screenshare' functionality accessible from both desktop and mobile web applications.
- Designed and integrated a dynamic Help module, providing contextual screenshare options based on user navigation.
- Built responsive and intuitive UI components using React JS to enhance user experience.
- Led end-to-end development, including requirement analysis, design, development, and testing of core modules.
- Maintained and updated functional and technical documentation.
- Collaborated with clients and cross-functional teams to gather requirements and ensure successful delivery
- Enhanced software functionality by identifying and resolving complex technical issues.
Software Engineer
HCL Technologies
Chennai
10.2018 - 12.2020
- URAP is a modernization of the contact center recording and analytics platform, enabling a single contact recording solution. It combines voice recording, screen recording, and speech analytics into an integrated set of services.
- Worked on initial development activities, including basic UI enhancements, and backend support.
- Gained hands-on experience in contact center technologies and data-driven insights.
- Collaborated with team members during training and early-stage development phases.
Education
MBA - Business Analytics
ANNA UNIVERSITY
Chennai, India 04.2001 -
Bachelor of Computer Applications - Computer Applications
SASTRA UNIVERSITY
Chennai 04.2001 -
IT Diploma - Software Engineering
SSN College of Engineering
Chennai, India 04.2001 -
Skills
Frontend: React JS, JavaScript (ES6), HTML5, CSS3, Redux, Responsive UI
Backend & Integration: Spring Boot, REST APIs, JSON, Microservices Integration
Cloud & Contact Center: Amazon Connect (CCP Integration, Contact Flows, Routing), AWS (Lambda, API Gateway)
Tools: Git, Jira, Postman, VS Code
Domain Expertise: Chat Applications, Screenshare Integration, Appointment Scheduling Systems
Other Skills: Agile/Scrum, Functional & Integration Testing, Team Leadership
Timeline
Senior Project Lead
HCL Technologies
10.2025 - Current
Project Lead
HCL Technologies
07.2022 - 10.2025
Senior Software Engineer
HCL Technologies
01.2021 - 07.2022
Software Engineer
HCL Technologies
10.2018 - 12.2020
MBA - Business Analytics
ANNA UNIVERSITY
04.2001 -
Bachelor of Computer Applications - Computer Applications
SASTRA UNIVERSITY
04.2001 -
IT Diploma - Software Engineering
SSN College of Engineering
04.2001 -