Tajamul Bashir Dar
Sales And Marketing
Srinagar,JK
Summary
Dynamic Relationships Manager with a proven track record at Jamkash Vehicleades Hyderpora, excelling in client engagement and new business development. Leveraged exceptional communication skills to boost client satisfaction and drive revenue growth. Expert in CRM tracking, achieving sales goals through strategic planning and relationship management.
Overview
16
16
years of professional experience
Work History
Relationships Manager
Jamkash Vehicleades Hyderpora
11.2019 - Current
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
- Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
- Participated in staff meetings to discuss innovative strategies to improve services.
- Developed targeted presentations for prospective clients, effectively showcasing the value of our services and products.
- Boosted client portfolio growth, identified cross-selling and upselling opportunities through detailed needs analysis.
- Streamlined internal reporting processes, allowing for more accurate forecasting and strategic planning.
- Facilitated seamless communication between clients and service departments, ensuring timely resolution of issues.
- Enhanced team productivity by leading weekly strategy meetings focused on client engagement and conflict resolution.
- Developed referral program that incentivized current clients to refer new business, leading to increased client base.
- Achieved high levels of client satisfaction through meticulous attention to client needs and preferences.
- Tailored financial solutions to client needs, ensuring alignment with their long-term goals and financial health.
- Initiated feedback loop with clients, leading to improved service offerings and client satisfaction.
- Conducted in-depth market research to identify new business opportunities and potential areas for expansion.
- Organized and participated in client appreciation events, fostering strong community and enhancing client loyalty.
- Delivered personalized client presentations, effectively communicating value proposition of services.
Quality Manager
Al Ahli General Medical Complex
06.2015 - 07.2019
- Provided training to employees on best practices in quality management, fostering a culture of excellence within the organization.
- Managed and archived quality documentation and participated in internal and external quality audits.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Improved quality processes for increased efficiency and effectiveness.
- Increased efficiency of the QMS by regularly reviewing procedures and making updates based on changing business needs or industry advancements.
- Increased customer satisfaction through adherence to quality standards and customer requirements.
- Drove process standardization by creating and implementing SOPs, resulting in increased efficiency and reduced deviations.
- Managed root cause analysis investigations, determining underlying issues in product failures and implementing corrective actions as necessary.
- Collaborated with suppliers to improve raw material quality, ensuring consistency across all sourced components.
- Conducted thorough audits to ensure adherence to industry standards and regulatory requirements, maintaining compliance consistently.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Enhanced customer satisfaction by monitoring and addressing customer complaints promptly and efficiently.
- Calibrated instruments and scales in production area and quality lab.
- Promoted a proactive approach to risk management within the organization, mitigating potential concerns before they escalated into larger issues.
- Championed data-driven decision making by conducting regular reviews of performance metrics and adjusting strategies accordingly.
- Inspected inbound and outbound products for compliance with established industry standards, company policies, and procedures.
- Mentored junior staff members in quality management principles, fostering professional growth among team members.
Manager, Sales and Customer Support
Meezan Diagnostic Centre
08.2010 - 12.2014
- Increased sales by developing and implementing effective sales strategies.
- Implemented new training programs to strengthen team knowledge and performance.
- Managed a diverse team of sales representatives, ensuring optimal performance through coaching and feedback.
- Coordinated trade show participation, showcasing company offerings while networking with industry professionals to generate leads.
- Conducted detailed market analysis to identify potential opportunities for growth and expansion.
- Boosted overall revenue with targeted marketing campaigns tailored to specific customer segments.
- Analyzed customer feedback data to identify areas requiring improvement or adjustments in our services or products.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Education
Biomedical Sciences
Manipal University
Karnataka 08-2009
Skills
Relationship building
Customer relationships
Relationship management
Customer service
Excellent communication
Client engagement
Service support
Relationship building and management
Sales reporting
Issue resolution
New business development
Team leadership
Time management
Client relationships
Sales expertise
Strategic planning
CRM proficiency
CRM tracking
Sales proficiency
Team collaboration
Problem-solving abilities
Timeline
Relationships Manager
Jamkash Vehicleades Hyderpora
11.2019 - Current
Quality Manager
Al Ahli General Medical Complex
06.2015 - 07.2019
Manager, Sales and Customer Support
Meezan Diagnostic Centre
08.2010 - 12.2014
Biomedical Sciences
Manipal University