Tajinder Kumar
New Delhi
Summary
To be the part of an organization where the process of learning never ends and freedom to explore and innovate new ideas and concepts for the betterment of the employer and society.
Overview
7
7
years of professional experience
Work History
Service Desk Engineer
Infogain India Pvt Ltd
11.2021 - Current
- Company Overview: ITSM Tool: SymphonyAI
- Provide first level contact and convey resolutions to customer issues
- Properly escalate unresolved queries to the next level of support
- Track, route and redirect problems to correct resources
- Follow up with customers, provide feedback and see problems through to resolution
- Utilise excellent customer service skills and exceed customers’ expectations
- Raise Incident/Service Request
- Transfer to concern team and take the follow-ups till closure
- P1,P2 & P3 Case Escalation with Management
- Number of tickets accepted by user, Resolution time, Response time, Number of incidents
- ITSM Tool: SymphonyAI
Ind Innovation Pvt Ltd
01.2020 - 10.2021
- Company Overview: Project Client: IBM (Dial)
- Project Client: IBM (Dial)
Service Desk Engineer
Collabera Technology Pvt Ltd
02.2018 - 12.2019
- Company Overview: ITSM Tool: Codex Tool
- ITSM Tool: Codex Tool
Education
B.C.A -
PTU
01.2014
12th - undefined
HP Board
01.2011
10th - undefined
HP Board
01.2009
Skills
- Completed CompTIA, A and CompTIA, Network Training from NIIT Dharmshala
- Knowledge of MS Office 2007/2010
- Knowledge of MS Excel 2007/2010
- Knowledge of Power point
- Ticketing systems
- Software installation
- Application support
- Incident management
- Remote support
Languages
English
Hindi
Hobbies and Interests
- Reading Books
- Listening Music
- Playing Cricket
Disclaimer
I assure that the information furnished above is true and correct to the best of my knowledge and belief thereof.
Personal Information
- Father's Name: Kishore Chand
- Date of Birth: 05/20/94
- Nationality: Indian
- Marital Status: Married
Timeline
Service Desk Engineer
Infogain India Pvt Ltd
11.2021 - Current
Ind Innovation Pvt Ltd
01.2020 - 10.2021
Service Desk Engineer
Collabera Technology Pvt Ltd
02.2018 - 12.2019
12th - undefined
HP Board
10th - undefined
HP Board
B.C.A -
PTU
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