Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Appeals Analyst
Optum Global Advantage Pvt Ltd.
Gurgaon
03.2019 - Current
Working on Employer and Individual (ie, Commercial Insurance) post-service and claim appeals case processing, for provider, resolve all the issue via Escalation tracking tool
Research and working on denials in accordance with company policies and procedures, CMS guidelines
Providing 100% end to end research within the TAT
Working on multiple interfaces (Escalation Tracking system (ETS), UNET, Microsoft Office applications etc.) simultaneously to collate & research data and complete allocated processing
Working on Client letter to provide the claim research in written e.g
Applicable policy, Applicable Reimbursement policy, Medical Logics and etc
Initiate claim adjustments on individual cases when necessary and follow and track until completion
Providing operational support by auditing internal cases of new hires to ensure the business quality is met.
Claims Examiner
Calibrated Healthcare Systems India Pvt Ltd.
Gurgaon
08.2015 - 01.2019
Evaluates and Processes claims in accordance with company policies and procedures, CMS guidelines
Knowledge of Commercial, Medical/Medicaid and Medicare claims processing guidelines
Reviews and analyzes data for in-process claims in order to identify and resolve errors prior to final adjudication
Understand Provider contracts
Thorough knowledge of HIPAA.
Education
Skills
Able to work as a contributing and supportive team member
A commitment to always provide quality service
Quick learner and Good interpersonal skills
Team player/team lead attitude and also works well independently
Sr. Customer Service Representative/Western & SW/O at Optum Global AdvantageSr. Customer Service Representative/Western & SW/O at Optum Global Advantage