Overview
Work History
Education
Skills
Certification
Profile Snapshot
Clientele
Timeline
Generic

TAJINDER KAUR HEMDEV

Kalyan

Overview

22
22
years of professional experience
1
1
Certification

Work History

Softskills Regional Trainer

NARAYANA GROUP OF SCHOOLS
Mumbai
08.2023 - Current
  • Led a team of trainers across 8 branches as Soft Skills Head, focusing on enhancing employee effectiveness and productivity through soft skills programs.
  • Collaborated with stakeholders to identify training needs and design curriculum, ensuring alignment with organizational goals.
  • Conducted training sessions using various methods such as classroom training, workshops, and online platforms, ensuring engagement and meeting learning objectives.
  • Supervised and provided guidance to trainers, monitoring performance and delivering regular feedback for improvement.
  • Evaluated the effectiveness of training programs and made adjustments as needed to optimize outcomes.
  • Built and maintained strong relationships with department heads and managers to ensure training programs aligned with organizational objectives.
  • Communicated training plans, progress, and results effectively to stakeholders, ensuring transparency and accountability.

Corporate Consultant and Training Expert

FACULTY AT VARIOUS BUSINESS SCHOOLS
05.2011 - Current
  • Helped more than 4000 students/professionals in understanding their own self through profiling based programs using MBTI tool
  • Helped professionals in dealing with people more effectively and handling conflicts at the workplace
  • Conducted various programs and seminars for students of management colleges.

Lecturer

SIEScoms
01.2008 - Current
  • Conducted more than 50 batches of GMCS and MCS training
  • Trained graduates on how to face interviews and prepared them for interviews, group discussions, grooming, and etiquette.

Softskills Trainer

NARAYANA GROUP OF SCHOOLS, KALYAN BRANCH
Kalyan
08.2022 - 07.2023
  • Responsible for inculcating qualities such as communicative skills, listening skills, team skills, leadership quality, creativity, and problem-solving skills
  • Assisted in disciplinary hearings and provided advice for at-risk students
  • Developed emergency response plans for schools
  • Liaised with various departments and forwarded any issues or suggestions to the principal
  • Helped with the development and review of budgets, school policies, and rules and regulations
  • Established rapport and maintained relationships with parents, staff, and students
  • Assisted with recruitment, training, and onboarding of new staff.

Management Development Trainer

RELIANCE BPO
Mumbai
08.2005 - 04.2011
  • Conducted behavioral workshops for Team Leaders, Assistant Managers, and Support Staff Personnel
  • Conducted sessions on Time Management, Personality profiling, Presentation Skills, Situational Leadership, and Concepts on Positive Attitude, Team Building for supervisory level
  • Designed 2-Level Team Leader Certification Process
  • Conducted sessions on Coaching and Feedback Skills for Team Leaders and Quality Leads
  • Created E-learning module on Coaching Skills.

Team Leader - Operations

RELIANCE BPO
Mumbai
08.2002 - 07.2005
  • Efficiently managed a team of 20 CSRs and responsible for smooth functioning of the team in terms of ATT, AUX, ACW, Quality & Customer satisfaction
  • Mentored, counseled & motivated the CSRs to provide excellent service and achieve productivity level
  • Provided performance feedback to the associates, assisted with training, and identified training needs within the group
  • Involved in maintaining and updating Performance Management System (PMS) to evaluate and improve team performance.

Education

MBA - HR -

Mumbai University
01.2014

Bachelors in Commerce -

Mumbai University
01.2001

Skills

  • Handled OD Related Trainings
  • Designing & Development of Training Modules
  • Training Content Building
  • Competency Mapping
  • Online Training Modules
  • Employee Development Plans
  • Learning & Development Analysis
  • Customer Service Program
  • Consultative Training
  • Program Management
  • Stress Management
  • Coaching Skills
  • Performance Management
  • Time Management
  • Leadership Skills
  • Presentation Skills
  • Assertive Communication Skills
  • Team Bonding Activities

Certification

  • International Accreditation in MBTI
  • Attended TTT on Time Management
  • Presentation Skills Skills with people

Profile Snapshot

Experienced Softskills Trainer with a strong track record in Learning & Development Analysis, Professional Training engagements, Corporate Communication, Business Communication, Communication Skills, and Presentation Skills. Skilled in end-to-end training interventions, developing leadership capabilities, building store leadership pipelines, culture development, skill building, career planning, new joiner inductions, managing online learning, conducting mystery audits, preparing training calendars, and adhering to training budgets.

Result-oriented L&OD professional and Coach with extensive experience in managing the development of large and diverse workforces across various industries. A passionate people enthusiast and dynamic leader, adept at managing quality, customer service, and client communications alongside the learning and development function.

Key achievements:


- Conducted over 200 training sessions, training more than 5000 students.


- Successfully leveraged educational theories and methodologies to design, develop, and deliver effective training programs.


- Integrated instructional technology for onsite and virtual training using platforms like Zoom Meetings.


- Organized and conducted a session on Positive Attitude towards Work and Life as part of the Campus to Corporate Training Programme at SIES in November 2022.

Clientele

  • Mourya Technologies
  • Rebuild Technologies
  • Siescoms
  • BK Birla College of Commerce
  • M&M Management College

Timeline

Softskills Regional Trainer

NARAYANA GROUP OF SCHOOLS
08.2023 - Current

Softskills Trainer

NARAYANA GROUP OF SCHOOLS, KALYAN BRANCH
08.2022 - 07.2023

Corporate Consultant and Training Expert

FACULTY AT VARIOUS BUSINESS SCHOOLS
05.2011 - Current

Lecturer

SIEScoms
01.2008 - Current

Management Development Trainer

RELIANCE BPO
08.2005 - 04.2011

Team Leader - Operations

RELIANCE BPO
08.2002 - 07.2005

MBA - HR -

Mumbai University

Bachelors in Commerce -

Mumbai University
  • International Accreditation in MBTI
  • Attended TTT on Time Management
  • Presentation Skills Skills with people

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TAJINDER KAUR HEMDEV