Srikumar Talapala
Vijayawada
Summary
Skilled professional with 10+ years of experience in Data Cleansing, Data Reporting and Client Support Service.
Overview
10
10
years of professional experience
Work History
Specialist
Novartis Healthcare Private Limited
12.2021 - Current
- Understanding the requirements of Global, Regional and Country stakeholders for HCP Engagement program and managing the deliverables as assigned.
- Developing the HIP knowledge by leading Support Release, Hot Fix, conduct of testing cases in UAM, producing expected results and ensuring the release Go live in Production in a consistent manner.
- Responsible for monitoring invoice status and ensuring timely payments to HCPs.
- Providing reporting deliverables to various stakeholders in a consistent manner at high quality and being SPOC to answer the questions.
- Understanding data requirement from the clients, enhancing the Qlik Sense dashboard for HIP by working closely with the developer.
Client Delivery Manager
Baldor Technologies Private Limited (IDfy)
07.2020 - 08.2021
- Served as a single point of contact for all the internal and external stakeholders.
- Monitoring the raised tickets by the client, interacting with L1/L2/L3 support and closing the tickets according to agreed TAT.
- Performing daily health checks, i.e. doing video KYC journeys to ensure nothing is broken in the video KYC packages of the client.
- Performing health check with QA team after every deployment in product.
- Internally Liaison with teams to prioritize and close client requests within TAT with Quality.
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
Sr. MIS Executive
Amazon Development Centre India Private Limited
10.2019 - 07.2020
- Preparing daily/weekly/monthly reports by extracting data from Tableau and performing advanced excel for MIS preparation.
- Develop and maintain daily, weekly and monthly operational analysis as it relates to volume, efficiencies, cycle time, quality, and service.
- Report on operational metrics, conduct data and business analysis, and present summary of findings to management in a clear, concise, convincing, and actionable format.
- Analyze business information to identify process improvements for increasing business efficiency and effectiveness.
Zonal Coordinator - Professional Practice Policies, P3
Novartis Healthcare Private Limited
09.2018 - 10.2019
- Understanding Sales P3 policies of the company and educating sales team to adhere to the regulations of the company.
- To verify and check all the expense claims, promotional and sponsorship events request forms for any discrepancies, legitimacy, non-repetition and to ensure supporting documents such as sponsorship request forms, honorarium request forms and vendor invoices are attached.
- Uploading event expense data, vendor invoices and HCP/HCO agreements in P3 tool.
- Submission of proper event document to finance as per the checklist.
- Keeping records of employee claims, submitted to finance after appropriate approvals, track the process and expected date of payment.
MIS Executive
Oracle Financial Services Software Limited
07.2015 - 09.2018
- Preparing daily/weekly/monthly reports by extracting data from Tableau, power BI and performing advanced excel for MIS preparation.
- Develop and maintain daily, weekly and monthly operational analysis as it relates to volume, efficiencies, cycle time, quality, and service.
- Report on operational metrics, conduct data and business analysis, and present summary of findings to management in a clear, concise, convincing, and actionable format.
- Analyze business information to identify process improvements for increasing business efficiency and effectiveness.
Education
B.TECH - EEE
Pondicherry Engineering College
01.2015
Skills
- Research and Investigation
- Client Service and account management
- Data Collection
- Data Extraction
- Data Manipulation
- Data Transformation
- Data Reporting
Timeline
Specialist
Novartis Healthcare Private Limited
12.2021 - Current
Client Delivery Manager
Baldor Technologies Private Limited (IDfy)
07.2020 - 08.2021
Sr. MIS Executive
Amazon Development Centre India Private Limited
10.2019 - 07.2020
Zonal Coordinator - Professional Practice Policies, P3
Novartis Healthcare Private Limited
09.2018 - 10.2019
MIS Executive
Oracle Financial Services Software Limited
07.2015 - 09.2018
B.TECH - EEE
Pondicherry Engineering College
Professional Skills
Research and Investigation: Expert
Client Service and account management: Expert
Data Collection, Extraction, Manipulation, Transformation and Reporting: Expert
Hobbies and Interests
- Travelling
- Internet Surfing
- Watching Football Sport
Areas Of Interest
- Client Delivery and Account Management
- Data Cleansing and Reporting
- Data Extraction and Transformation
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