TALHATUL HOQUE CHOWDHURY
Operations Manager
3202 Perry Avenue, Bronx, New York
Summary
Energetic and strategic thinker with knack for optimizing processes and driving efficiency. Deep understanding of operational workflows and strong skills in project management and data analysis. Committed to delivering impactful solutions and enhancing organizational performance. Offering well-rounded skill set and genuine drive to excel in operations management. Brings solid foundation in strategic planning and process optimization, with proven ability to quickly master new concepts. Ready to use and develop problem-solving and analytical skills in Operation Manager role
Overview
15
15
years of professional experience
1
1
year of post-secondary education
Work History
Head Of Operations (Outstation)
Jubilant FoodWorks Bangladesh Ltd.
Sylhet, Chittgong, Cox's Bazar, Khulna
07.2023 - 02.2025
- Conducted market assessments for location viability, including drive-time analyses using manual locators, and set up geofencing around trade areas. Analyzed project-based performance comparisons among trade clusters in the Rest of Bangladesh (ROB) outside Dhaka metro.
- Performed checks and demo runs on store compliance before pre-opening, identifying challenges and eliminating operational risks.
- Assisted Corporate Affairs in establishing legally compliant parameters around trade areas and exploring various business prospects.
- Collaborated with Supply Chain Management (SCM) and the business team to ensure efficient long-distance logistics and maintenance.
- Executed business strategies in local areas, aligning with brand SOPs and ethical standards, promoting team productivity and growth.
- Enhanced customer satisfaction by proactively addressing concerns and ensuring timely resolutions.
- Partnered with executive leadership on strategic planning initiatives, contributing to business growth.
- Implemented risk assessment procedures to minimize disruptions in operations, maintaining compliance with industry regulations and company policies.
- Applied data-driven decision-making, leveraging analytics to improve operational efficiency.
- Managed 4 of the largest cities with the highest number of transactions and sales across Domino's Bangladesh.
- Collaborated with executive leadership on strategic planning initiatives to drive business growth.
- Led cross-functional teams to achieve company goals, fostering collaboration and communication.
Country Training Lead & OER Specialist
Jubilant FoodWorks Bangladesh LTD. ( Dominos Pizza)
Dhaka
10.2021 - 06.2023
- Established a culture of continuous learning by promoting self-directed education opportunities for employees at all levels of the organization.
- Managing and Strengthening Manager level Training
- Improving Staff behavior/guest interactions and concern handling
- Conducting Audits & OER visits scores
- Suggesting and implementing Process Improvements in Training, Operations and processes related to Restaurant Operations, Guest Services, Sales and Cost
- Re-enforcement of '30 minutes or free' service guarantee
- Managing and Strengthening Training Ace structure
- Organizing FPM in the Region
- New product Rollout
- Managing the Effectiveness of Training
- Use of Technology for blended training approach, like LMS
- Adherence to the training and promotion processes as per the SOPs
- Streamlined onboarding process for new hires, reducing time to proficiency and increasing employee satisfaction.
- Developed specialized curriculum for targeted skill improvement, resulting in higher productivity levels.
- Successfully transitioned company-wide training initiatives from in-person to virtual formats during the COVID-19 pandemic, maintaining high engagement levels among participants.
District Manager
Jubilant FoodWorks Bangladesh LTD. ( Dominos Pizza)
Dhaka
09.2019 - 10.2021
- Developed and executed the business and expansion plan for the brand in collaboration with top management, resulting in the successful launch of 10+ new outlets in key locations.
- Led the site selection process, mobilizing 3+ major projects within budget and ahead of schedule.
- Facilitated cross-functional collaboration with Finance, Supply Chain Management (SCM), and other departments, ensuring 20% improved project efficiency and cost optimization.
- Spearheaded the recruitment and deployment of 50+ team members, fostering a high-performing, customer-centric workforce.
- Elevated brand awareness by coordinating with the Brand Management team, implementing digital marketing, Local Store Marketing (LSM), and Visual Merchandising (VM) strategies, resulting in a 15% increase in brand visibility.
- Motivated the store operations team, enhancing employee morale and reducing turnover by 10%.
- Conducted in-depth analysis of profit & loss (P&L) statements, identifying cost-saving opportunities and boosting profitability by 8%.
- Fostered synchronization among office teams, implementing clear communication protocols to achieve 90% on-time project delivery.
Guest Delight Manager
Jubilant Golden Harvest ltd (Domino's Bangladesh)
Dhaka
11.2018 - 08.2019
- Led the hiring process for 50+ team members, ensuring the selection of skilled and motivated individuals, contributing to a 30% reduction in turnover.
- Managed daily operations across 4 key locations, achieving 95% operational efficiency and consistently meeting monthly sales targets.
- Provided logistic support to ensure timely delivery of products, reducing delivery delays by 15% and maintaining 99% order accuracy.
- Monitored and maintained profit & loss (P&L) statements, implementing cost control measures that improved profit margins by 10% over one year.
- Streamlined operational processes, increasing productivity by 20% while reducing operational costs by 12%.
Assured Customer Experience Specialist
Transcom Foods Ltd(Pizza Hut & KFC)
Dhaka
01.2017 - 09.2018
- Implemented food safety and hygiene protocols, achieving 100% compliance with health and safety regulations during internal and external audits.
- Monitored product quality standards, resulting in a 20% reduction in customer complaints related to food quality and consistency.
- Trained staff on hygiene practices and customer service excellence, leading to a 15% increase in customer satisfaction ratings over six months.
- Delivered exceptional customer service, earning an average customer feedback score of 4.8/5 across multiple locations.
- Enhanced quality control procedures, reducing waste by 10% and maintaining consistent product quality.
Crew Member To Restaurant General Manager
Transcom Foods Limited ( Pizza Hut )
Dhaka
07.2010 - 10.2016
- Drives Restaurant Team to achieve Planned sales Target and works to increase customer visibility in business area by providing excellent service with best-prepared product
- Creates HWWT/HWWT2 culture among team to implement and to earn customer loyalty in every category/aspects of operations
- Helps management to resolve customer issues right away in a proper process to set a role model in service as a service representative/provider
- Analyzes sales, food cost and related controllable variances to keep the business flow in controlled manner matching up with index vs
Education
MBA - Human Resources Management
Royal University
Road No-10, Block No-E, Banani, Dhaka, Bangladesh 01.2017 - 01.2018
Skills
Training
- Pulse & OER, Pulse software usage & operation excellence review training, Dominos, Thailand, Bangkok, Thailand, 2019, 18 days
- Dominos New Market, launching Operation. Product knowledge. Software training., Dominos' International, USA, Miami, 2018, 30 days
- Food Safety, Food Safety Standards As per International Food Safety., Yum International (Pizza Hut), Bangladesh, Dhaka, 2016, 7 Days
- Assured Customer Experience, ACE is an evaluation of the CHAMPS Excellence Review(CER), incorporating enhanced technical capabilities, with modified content that focus on Food Safety, Brand Standards and Local Standards, Yum International (Pizza Hut), Bangladesh, Dhaka, 2016, 6 Months
- LMR(Leading A Multiple Restaurant), Introducing Your Roll, Getting Organised, Planning For Success, Managing Information, Training Team, Managing Performance, Building Sales. Making Plan, Managing Risk, Managing Facility., Transcom Foods Ltd., Bangladesh, Dhaka, 2016, 90 Days
- Business Development, Cost control, Profit and loss statement, 3D design., Ersons Food ltd, Indonesia, Jakarta, 2016, 1 month
- Champs Orientation, Knowledge About C.H.A.M.P.S, Pizza Hut, Transcom Foods LTD, Bangladesh, Dhaka, 2010, 1 Month
Personal Details
- Looking For: Mid Level Job
- Available: Full Time
- Hospitality/ Travel/ Tourism
- Preferred Area: Anywhere in New York
- Passport Number: B00695969
- Father's Name: Anwarul Hoque Chowdhury
- Mother's Name: Rohana Akther
- Blood Group: A+
- Date of Birth: 09/10/91
- Gender: Male
- Nationality: Bangladeshi
- Marital Status: Married
- Religion: Islam
Timeline
Head Of Operations (Outstation)
Jubilant FoodWorks Bangladesh Ltd.
07.2023 - 02.2025
Country Training Lead & OER Specialist
Jubilant FoodWorks Bangladesh LTD. ( Dominos Pizza)
10.2021 - 06.2023
District Manager
Jubilant FoodWorks Bangladesh LTD. ( Dominos Pizza)
09.2019 - 10.2021
Guest Delight Manager
Jubilant Golden Harvest ltd (Domino's Bangladesh)
11.2018 - 08.2019
MBA - Human Resources Management
Royal University
01.2017 - 01.2018
Assured Customer Experience Specialist
Transcom Foods Ltd(Pizza Hut & KFC)
01.2017 - 09.2018
Crew Member To Restaurant General Manager
Transcom Foods Limited ( Pizza Hut )
07.2010 - 10.2016
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