Talia Smith
Ivy Tech Community College
Marion, IN
9
years of professional experience
Results-oriented Student Success Coordinator with expertise in enhancing student engagement and satisfaction. Fostered connections to essential resources, streamlining academic journeys. Strong communicator with effective problem-solving and time management skills, delivering exceptional support in diverse environments.
Work History
Student Success Coordinator
3 Years 1 Month- Developed outreach initiatives to enhance student access to campus resources.
- Developed outreach initiatives to connect students with campus resources effectively.
- Managed student accounts, facilitating timely registration changes and adjustments.
- Participated in college committees to enhance student engagement and satisfaction.
- Coordinated calendars for advisors and supervisors to streamline scheduling processes.
Customer Service Representative
9 Months- Answered customer inquiries and provided accurate information regarding products and services.
- Answered customer inquiries and provided accurate information to enhance customer understanding of products and services.
- Resolved customer issues effectively, contributing to high customer satisfaction through knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Anticipated customer needs and delivered outstanding support, enhancing overall productivity and service quality.
Cashier/Customer Service
5 Months- Assisted customers in locating items to enhance shopping experience
- Rang up and checked out customers efficiently to ensure quick service
- Processed cash transactions accurately
- Maintained cleanliness of work area
Hostess/Server
3 Months- Served food to customers in a timely manner
- Greeted customers warmly upon entry
- Cleaned work space to maintain a tidy environment
- Delivered efficient service to meet customer needs
Education
Associate in Psychology - Psychology
Associate in General Studies - General Studies
Bachelor of Science - Psychology
Skills
Student engagement
Community outreach
Data management
Technology proficiency
Problem solving
Analytical skills
Time management
Multitasking
Cash handling
Performance improvement
Attention to detail
Adaptability
Interpersonal skills
Communication skills
Food service
Resource allocation
Accomplishments
- Dean's list (Summer)
- Invited to Phi Theta Kappa
Personal Information
Assessments
- Retail customer service, Proficient, 06/01/21, Comprehending and responding to retail customer needs
- Cashier skills, Familiar, 06/01/21, Counting cash, processing transactions, following written procedures, and attending to details
Education
true,other,other,other
References
References available upon request.
Timeline
Student Success Coordinator
Ivy Tech Community College
09.2023 - CurrentRead More
Customer Service Representative
Carenet Healthcare
09.2022 - 06.2023Read More
Cashier/Customer Service
Walmart
10.2018 - 03.2019Read More
Hostess/Server
Omni Hotels
10.2017 - 01.2018Read More
Ball State University
Bachelor of Science from Psychology
Read More
Ivy Tech Community College of Indiana
Associate in General Studies from General Studies
Read More
Ivy Tech Community College of Indiana
Associate in Psychology from Psychology
Read More