Talib Ali M

Led the end-to-end process transformation and integration project between Air India and Tata AIG, enabling seamless travel insurance offerings directly through the Air India ticket booking platform. Defined and implemented strategic initiatives to ensure successful deployment of Business Excellence practices across this cross-functional engagement.
• Spearheaded the integration of Tata AIG’s travel insurance with Air India’s booking system, ensuring that customers are automatically presented with a personalized insurance offer immediately after ticket purchase.
• Designed the data mapping logic to extract customer details—such as passport number, age, and travel dates—from the Air India website and trigger Tata AIG’s insurance quote engine.
• Managed end-to-end project lifecycle including stakeholder alignment, requirement gathering, sprint planning, UAT testing, and go-live execution.
• Drafted comprehensive BRDs, SOPs, and process maps, ensuring alignment with internal compliance and regulatory guidelines.
• Worked closely with tech teams to define integration rules and logic to dynamically show insurance options based on passenger demographics and destination-specific risk coverage.
• Created case studies and ensured smooth delivery within defined TAT (Turnaround Time) for stakeholder satisfaction.
• Successfully implemented the CRM to Salesforce migration for capturing and tracking leads generated through the Air India integration.

• End 2 End CRM to Sales-force migration.

• Demonstrated experience in leading and delivering B2C mobile application projects, focusing on enhancing customer experience and functionality. Proficient in gathering, analyzing, and documenting business and system requirements through stakeholder interviews, workshops, and user journeys. Adept at creating comprehensive functional, interface, and non-functional specifications to ensure clear alignment between business needs and technical delivery. Hands-on experience in developing test scenarios, preparing test cases, and supporting User Acceptance Testing (UAT) to validate end-to-end business processes.

• Spearheaded marketing campaigns and sales initiatives targeting both corporate and consumer segments.
• Managed and mentored a team of marketing professionals to exceed sales targets and enhance brand visibility.
• Oversaw end-to-end sales operations including lead generation, client acquisition, and post-sale support.
• Monitored and followed up on client collections and payment cycles to ensure healthy cash flow.
• Compiled and analyzed monthly sales reports to identify trends, forecast performance, and support strategic planning.

Achievements & Business Analyst Contributions

• Consistently achieved and surpassed monthly and quarterly sales targets through data-driven campaign strategies.
• Introduced performance dashboards to track team KPIs and client conversion metrics, improving decision-making accuracy.
• Collaborated with cross-functional teams to analyze customer behavior and market trends, leading to a 15% increase in campaign ROI.
• Streamlined reporting processes by integrating CRM data into monthly sales summaries, reducing manual effort and improving accuracy.

Loan Underwriting Specialist with a strong foundation in financial analysis and borrower evaluation. Supports U.S.-based underwriters by ensuring accurate and compliant loan certification processes.

Key Responsibilities

• Assessed borrower profiles by calculating income, evaluating assets and liabilities, and verifying documentation for loan eligibility.
• Collaborated with U.S. underwriters to validate borrower information and support final loan certification.
• Ensured compliance with underwriting guidelines and regulatory standards throughout the loan review process.
• Maintained detailed records and audit trails for all borrower evaluations and decisions.

Business Analyst Contributions

• Analyzed borrower data trends to identify risk patterns and improve underwriting accuracy.
• Developed and maintained dashboards to track loan approval metrics and turnaround times.
• Collaborated with cross-functional teams to streamline data collection and reporting workflows.
• Provided actionable insights to improve underwriting efficiency and reduce processing delays.

Loan Underwriting Analyst with a strong foundation in borrower evaluation and financial risk analysis. Supported U.S.-based underwriters by ensuring accurate, timely, and compliant loan processing, while driving process improvements and data-driven decision-making.

Key Responsibilities

• Evaluated borrower profiles by calculating income, assets, and liabilities to determine loan eligibility and risk exposure.
• Assisted U.S. underwriters in certifying borrower applications by validating financial documentation and ensuring adherence to underwriting standards.
• Maintained detailed audit trails and ensured compliance with regulatory and internal policy requirements.
• Collaborated with cross-functional teams to streamline underwriting workflows and reduce turnaround time.

Process Excellence Contributions

• Conducted root cause analysis on loan processing delays and implemented corrective actions that improved SLA adherence by 20%.
• Designed and maintained dashboards to monitor underwriting metrics, enabling real-time performance tracking and reporting.
• Partnered with process excellence teams to automate repetitive tasks, reducing manual effort and increasing accuracy.
• Provided actionable insights through data analysis to enhance risk models and improve loan approval quality.

• Phone banking Unit. Responsible for Credit card, Personal loan and Balance transfer sales for UAE client.