Talib Khan
MIS Executive
New Delhi,110025
Summary
A results-driven professional with 6 years of comprehensive experience across multiple domains, including data entry, data research, freelancing, quality analysis, back-office operations, and customer support. Possesses exceptional organizational and time management skills, allowing for efficient task completion while prioritizing accuracy and attention to detail. Adept in data management and analysis, demonstrating strong communication and collaboration abilities to effectively work with cross-functional teams. Committed to delivering exceptional customer support and continuously seeking opportunities for skill and knowledge development.
Overview
6
6
years of professional experience
3
3
Certification
Work History
Data Research Specialist
MOONPRENEUR INC
08.2022 - Current
- Lead Management: Manage all incoming leads from various sources, verify and update missing information, and clean and duplicate leads in Zoho CRM.
- Event Research for Sales Team: Research online Indian events to identify opportunities for the sales team to set up a booth, and gather necessary information to support their participation.
- Important Day Research for Content Writing Team: Research upcoming important days in the USA to support the content writing team in creating relevant and timely content for the brand.
- Sales Reporting: Create and analyze sales reports, and present findings in a clear and concise manner.
- Social Media Management: Manage social media accounts to drive sales revenue and promote the brand.
Data Research Specialist
Freelance
01.2022 - 08.2022
- Data Collection and Management: Collect, organize, and maintain large sets of data from a variety of sources, using databases and spreadsheets.
- Data Analysis and Interpretation: Analyze and interpret data to identify trends, patterns, and insights, and present findings in a clear and concise manner.
- Report Writing: Write reports and presentations that summarize research findings, including graphs, charts, and other visual aids.
- Project Management: Manage research projects, including scheduling, tracking progress, and coordinating with team members.
- Staying Current: Stay informed on the latest developments and best practices in data research, and continually seek opportunities to improve skills and knowledge.
Quality Analyst
CAPGEMINI INDIA LTD
07.2021 - 01.2022
- Customer Verification: Verify customer information, including name, date of birth, gender, and state, to ensure accuracy and completeness.
- Eligibility Assessment: Assess customer eligibility for healthcare plans based on personal information, medical history, and insurance coverage.
- Health Care Plan Assignment: Assign appropriate healthcare plans to eligible customers based on their specific needs and requirements.
- Record Keeping: Maintain accurate and up-to-date records of customer information and healthcare plan assignments.
- Compliance Monitoring: Ensure compliance with all relevant regulations, policies, and procedures related to customer information and healthcare plan assignments.
Senior Back Office Executive
TECH MAHINDRA LTD
10.2020 - 04.2021
- Prepared schedule for back-office tasks and employees' daily functions.
- Supervised processing of orders, order tracking and delivery of goods
- Scheduled and participated in regular meetings with staff to review progress.
- Listened to customers' questions and concerns to provide answers or responses.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
Data Entry Specialist
Freelancer
04.2020 - 10.2020
- Completed data entry tasks with accuracy and efficiency.
- Identified data entry errors and reported to necessary departments.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Reviewed completed work for compliance with regulations.
Senior Customer Service Specialist
IENERGIZER IT SERVICES PVT LTD
12.2019 - 05.2020
- Entered customer data into CRM system and communicated service concerns with Sales department.
- Checked status of orders and back-ordered products to coordinate efficient shipments.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Greeted customers and listened closely to problems described to determine solutions.
- Coached new team members on service techniques and provided scoring through quality assurance program.
Data Entry Specialist
CAMS INDIA PVT LTD.
01.2018 - 12.2019
- Compiled data and reviewed information for accuracy prior to input.
- Completed data entry tasks with accuracy and efficiency.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Identified data entry errors and reported to necessary departments.
- Organized, sorted and checked input data against original documents.
Education
M.Com. - Marketing Management And Research
CCS University
MEERUT2018
B.Com - Accounting And Finance
CCS University
MEERUT2016
Skills
- Office Productivity: Skilled in using Microsoft Office suite, including Advanced Excel, Word, Powerpoint, and Outlook
- Data Analysis and Reporting: Knowledge in data management, data analytics, and ability to prepare reports and presentations
- Communication and Problem-Solving: Strong active listening and problem-solving skills
- Planning and Coordination: Experience in organization and time management, planning and coordinating projects, and inventory management
Certification
- Certified CCC, NIELIT Delhi
- MS-Office with Advanced Excel
- SQL Query
Languages
English
Upper intermediate (B2)
Hindi
Bilingual or Proficient (C2)
Additional Information
Nothing is Depends on your Luck
Everything Depends on your Work
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The price of anything is the amount of life you exchange for it.
Henry David Thoreau
Work Preference
Work Type
Full TimePart TimeContract WorkGig WorkWork Location
RemoteTimeline
Data Research Specialist
MOONPRENEUR INC
08.2022 - Current
Data Research Specialist
Freelance
01.2022 - 08.2022
Quality Analyst
CAPGEMINI INDIA LTD
07.2021 - 01.2022
Senior Back Office Executive
TECH MAHINDRA LTD
10.2020 - 04.2021
Data Entry Specialist
Freelancer
04.2020 - 10.2020
Senior Customer Service Specialist
IENERGIZER IT SERVICES PVT LTD
12.2019 - 05.2020
Data Entry Specialist
CAMS INDIA PVT LTD.
01.2018 - 12.2019
M.Com. - Marketing Management And Research
CCS University
B.Com - Accounting And Finance
CCS University
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