Playing games
Talla Divakar Reddy
Custimer Support Executive
Hyderabad
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
5
5
years of professional experience
3
3
Languages
Work History
Customer Service Representative
Intouch Cx
Hyderabad
11.2022 - 04.2024
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Quality Analyst
Sykes
Hyderabad
05.2022 - 09.2022
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Led root cause analysis initiatives that resulted in significant reduction in recurring defects.
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner, demonstrating commitment to exceptional service
- Evaluated function, performance and design compliance of every product against design standards and customer needs.
Outreach Coordinator
Direct Dialogue Initiatives India Pvt Ltd.
Madhapur
07.2019 - 02.2022
- Advocated for social and community service programs to increase awareness and funding.
- Increased education and awareness of Product or Service through Type programs and delivering evidenced-informed strategies.
- Collaborated with community members to develop and implement service initiatives.
- Partnered with local organizations to expand access to social and community services.
Education
Board Of Intermediate - Maths Economics And Commerce
Intermediate
Sri Medhav Junior College06.2015
SSC -
St Don Bosco High School
Naraapur05.2013
Skills
Interpersonal Skills
Interests
Travelling
Timeline
Customer Service Representative
Intouch Cx
11.2022 - 04.2024
Quality Analyst
Sykes
05.2022 - 09.2022
Outreach Coordinator
Direct Dialogue Initiatives India Pvt Ltd.
07.2019 - 02.2022
Board Of Intermediate - Maths Economics And Commerce
Intermediate
SSC -
St Don Bosco High School
Similar Profiles
Sruthi Sudesh KumarSruthi Sudesh Kumar
Sr. Lead – HR Business Partner at Intouch CX India (formerly 24-7 Intouch India Pvt Ltd)Sr. Lead – HR Business Partner at Intouch CX India (formerly 24-7 Intouch India Pvt Ltd)
Pushpa Mary APushpa Mary A
Senior Customer Service Representative at Intouch CxSenior Customer Service Representative at Intouch Cx
Deepika Keshwa V.Deepika Keshwa V.
Senior E- Promoter Officer at Intouch CXSenior E- Promoter Officer at Intouch CX