TALLAPANENI SURESH BABU
Hyderabad
Summary
Dynamic professional with a proven track record at Sutherland Global Services, excelling in quality assurance testing and help desk management. Leveraged advanced troubleshooting and remote support capabilities to enhance customer satisfaction and operational efficiency. Demonstrated leadership in developing policies and training materials, significantly improving team performance and project outcomes.
Overview
7
7
years of professional experience
Work History
Sr. Assoc-CS Phone Level 2
SUTHERLAND GLOBAL SERVICES PVT LTD
04.2023 - Current
- We handle calls/chats/emails from customers and detect customer impacting/emerging issues
- We work to get the customer impacting issue mitigated as quickly as possible and then drive the issue to resolution and prevent recurrence
- Providing customer support through inbound calls, follow up outbound calls, chat and email
- Acknowledge user concerns, Empathize, Effective questioning and provide Resolution
- Technical support using different tools
- User authentication process (Important step in each and every call)
Senior Process Associate
JSD Medical Business Management service PVT ltd
Hyderabad
06.2018 - 06.2022
- Developed operational policies, procedures, and standards.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Handled international voice and chat process
- Organized client meetings to provide project updates.
- Monitored operations and reviewed records and metrics to understand company performance.
- Onboarded new employees by providing training materials and guidance.
- Set specific goals for projects to measure progress and evaluate end results.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Implemented quality assurance measures to ensure accuracy of information collected from customers.
Education
B.Sc - Computers
Kalinga University
Raipur01.2016
Intermediate (10+2) -
Narayana Junior college
Vijayawada, Andhra Pradesh01.2013
Secondary School Certificate (SSC) -
Viswasanthi English Medium High School
Bhattiprolu, Andhra Pradesh01.2011
Skills
- Quality assurance testing
- Printer repair expertise
- Help desk management
- Network administration
- Mobile device support
- Advanced troubleshooting
- Remote support capabilities
Hobbies and Interests
- Playing carroms
- Cricket
Disclaimer
I hereby declare that the above furnished information is correct to best of my knowledge.
Languages
- Telugu
- English
- Hindi
Personal Information
- Father's Name: T. RAJENDRA PRASAD
- Mother's Name: T. RAJYA LAKSHMI
- Date of Birth: 01/09/1995
- Gender: Male
- Nationality: Indian
- Marital Status: MARRIED
Timeline
Sr. Assoc-CS Phone Level 2
SUTHERLAND GLOBAL SERVICES PVT LTD
04.2023 - Current
Senior Process Associate
JSD Medical Business Management service PVT ltd
06.2018 - 06.2022
B.Sc - Computers
Kalinga University
Intermediate (10+2) -
Narayana Junior college
Secondary School Certificate (SSC) -
Viswasanthi English Medium High School
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