Talmiz Syed

Deployed, installed and maintained complete production and Local Infrastructure with utmost attention to detail towards Cyber-Security.

Server OS/Applications:

• Deployed/Managed/Monitored Windows Server 2008 till Windows Server 2019. Acted as L3 to resolve high priority Production/UAT tickets. Ensuring 99.99% uptime for all Production/UAT Servers. Managed a team of 15 Engineers (L1, L2, L3 System/Network/Desktop)
• Deployed/Managed/Monitored various Linux/Unix Servers Red Hat Linux, Centos 7, Debian, Ubuntu, Kali Linux, ParrotSec, Fedora, FreeBSD. Acted as L3 to resolve high priority Production/UAT tickets. Ensuring 99.99% uptime for all Production/UAT Linux/Unix Servers
• Deployed/Managed/Monitored Microsoft SQL Server 2008, 2012, 2016 & 2019, MySQL 5.x Onwards, MariaDB 10.x., phpMyAdmin
• Deployed Varnish and HA Proxy to get rid of physical NLB switch and provide faster application load time
• Deployed AD & Configured policies

Datacentre Issues:

• Before Switching to Openware Systems managed the Datacentre issues at Netmagic (India) like RAID failure, RAM Failure, OS Corruption, NAS Drive Failure, NIC failure, NLB Switch Failure, Raid Controller Failure iDRAC License renewals and excessive resource utilization which used to make the system and application unresponsive specially on servers where iDRAC was unavailable
• Managed 4 full sized racks at Netmagic

Firewall, Switches, Routers & Networking Hardware:

• Deployment/Configuration/Management/Maintenance of Cisco FirePower ASA 5500x, Cisco ASA 5525 – X, Fortigate 1800F, pfSense, AWS WAF
• Deployment/Management/Maintenance of Cisco Catalyst 2960 Series and above switches (48 Port), Cisco/D-Link/Netgear POE Switches for Access Point’s, Unmanaged Cisco/Dlink/Netgear Gig Switches
• Deploying/Configuring & Managing Ruckus AP’s, TP-Link AX5400 & AC 5400, TP-Link EAP (Outdoor Series) for in-premise wireless connectivity.

Cybersecurity SOC setup:

• Deploying & managing an internal VAPT server -AlienVault (SIEM Tool) to discover vulnerability within the network and outside and patch the loopholes.
• Using Splunk and Logstash to collect and perform log analysis and use it with SIEM
• This helped the organization in meeting ISO 27001 security standards
• Certified Ethical Hacker with hands-on on Kali Linux and ParrotSec & all its security tools. To perform exploit and determine vulnerabilities in network, application

Mail:

• Migrated from Microsoft Exchange Server to G Suite and then back to Microsoft 365 during WFH and finally migrated back to G Suite Business Standard, as per organizational requirement for ease of use.
• Deployed/Managed a Mail farm capable of sending 1 million emails per day to opt-in customers using MailWizz, Sendblaster & Virtualmin along with 5 high powered Postfix SMTP Servers.
• Continuously monitoring Virtualmin, MX Toolbox and DNSBL Blocklist for delivery issues.
• Deep Knowledge of OWA and Microsoft Outlook

DNS Server:

• Managed Godaddy with ultimate privacy with deep knowledge of all DNS records, DNS Zones & DNS Forwarding as per organizational requirement.
• Managing timely renewals and removing redundant entries due to multiple migrations.

Code Version Control:

• Migrated from obsolete VSS to GIT repository on Ubuntu 18.04.
• In Depth Knowledge of Tortoise SVN & Mercurial(Cloud)

Desktop Issues:

• Acting L3 for troubleshooting File and Print Management Services, Hardware/Software/LAN/WAN issues and other miscellaneous IT tickets which L1 & L2 were unable to handle.
• Amongst the first companies in India to roll out WFH due to prompt solution given by me ie Converting Physical Machines to VDI on vmWare from decommissioned server during migration from Netmagic India to Openware Systems UAE
• Designed the complete network architecture from racks to switches to incorporate the decommissioned server and configuring separate storage and management network using Nic teaming to optimize performance

Endpoint Security:

• Deployed/Managed one of the lightest EDR Bitdefender to centrally monitor threats during WFH and also when work was resumed from office
• Deployed/Managed Teramind for Insider Threat Detection & Employee productivity monitoring and to help curb Social Engineering

Policy Rollouts:

• Setting up Disaster Management and BCP Policy. Which really helped at the time of Ransomware attack we got systems back in 3 days by restoring roughly 300 systems via

Procurement:

• Procurement of all IT Equipment’s saving Millions of Dollars for the organization. (Servers/Drives/AP’s/Desktop & Laptops etc)

L3 System/Server Administrator responsible for Deploying Multi Branch ERP & CRM System for Gym Management with priority towards Cyber-Security. Digitized and scrapped the complete manual excel sheet-based platform.

• Deployed two websites https://www.xtremefightfederation.com/ and https://xffmmaindia.com/
• Installation of LAMP on VPS Like Linode and Vultr to host these website
• Deployed AD for employee and equipment management.
• Deployed & configured Fortigate 100F
• Finally Migrated to AWS for ease of use and CDN and WAF

Designed Complete local/ Global IT Infrastructure. Introduced CRM and ERP Solutions to help run multiple offices smoothly. Responsible for digitizing the print platform with utmost attention to detail towards Cyber-Security.

• L3 System/Server Administrator with a team of 5 L1 & L2 System/Network/Desktop engineers.
• Configuration and maintenance of legacy G Suite.
• Installation/configuration/administration of LAMP Server on Ubuntu 15.10, 16.04, 16.10, 17.04.
• Worked on MySQL and Microsoft SQL Server 2008,2012 & 2016
• Designing, installing and configuring LAN/WAN as per organizational requirements, using Cisco firewall 5500x.
• Software installations including products from Microsoft, Symantec & Adobe
• Configuring & installing routers, AP’s, switches, print servers, modems and other networking devices.
• Laying Down ISMS Policy for the organization and establishing a SOC for Incident Management and Response.

Leading a team of L3 Server Support engineers for Citibank Australia and acting as L3 for high priority tickets with utmost attention to detail towards Cyber-Security. Established a habit of working in a team as well as leading the team towards growth. Providing round the clock support to Citibank Australia with the help of split and variable shifts.

• Started as L1 Desktop Engineer for Hardware & VDI issues like Lagging and frequent disconnection which was common back in those days.
• Promoted as L1 Server Engineer Quickly moved to L3 Server Support Engineer
• Promoted as Team Manager Handling a team of 10 L3 Support Engineers
• Worked on Citrix Xen App 7.16, Citrix Workspace 2008

• Hardware Sales
• Laptop Sales
• Customer Support and OS/Software installation of more than 10 systems per day
• Prepared merchandise for sales floor by pricing or tagging
• Assessed customer needs and utilized suggestive selling techniques to drive sales
• Achieved or exceeded company-defined sales quotas
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations
• Engaged with customers to effectively build rapport and lasting relationships
• Answered customer questions about sizing, accessories, and merchandise care
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers
• Managed returns, exchanges and refunds in accordance with store policy