Talvinder Singh
New Delhi
Summary
Dedicated and organized professional Manager with over [10] years of experience using proven planning and support initiatives to cut costs, streamline operations. serve the Clients and increase productivity. Decisive and resourceful team builder, well versed in sales, management and process improvement. Possesses in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Manager - Sales & Operations
HQTS Group
New Delhi
06.2022 - Current
- Managing entire client base spread across the world to ensure client satisfaction with contracted services.
- Develop sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Plan and lead training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
- Conduct daily meetings and Implementing effective feedback learning with the associates for strong and competitive results
- Establish new accounts and service existing accounts maintaining professional relationships.
- Develop successful strategies and goals to penetrate new territories by assessing competitor offerings and approaches.
- Directing day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Track monthly sales to generate reports for business development planning.
- Successfully building and maintaining long-lasting client relationships through proactive communication and dealing with all matters efficiently.
- Conducting investigations into complaints to determine methods of improving processes, relaying information to employees to improve service.
- Managing recruitments, hiring and training for crew members on application of projects, quality control and customer service.
- Analyze and control materials, supplies and equipment operational expenses.
- Present performance and productivity reports to the upper management.
Client Servicing & Operations Manager
P O FOODS
07.2021 - 05.2022
- Successfully built and maintained long-lasting client relationships through proactive communication and dealt with all matters efficiently.
- Ensured best in class consumer experience by monitoring consumer feedback on a daily basis to ensure they were within set targets
- Acted as the main point of contact for clients regarding feedbacks, escalations, queries and account issues.
- Closely monitored client account activity, identified areas for growth to enhance revenue opportunities.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity
- Conducted investigations into complaints to determine methods of improving processes, relayed information to employees to improve service.
- Ensured sales stays on target by regularly reviewing sales data, amending sales plans where required.
- Independently addressed and managed client complaints, using excellent problem-solving techniques to resolve issues appropriately.
- Collaborated with different departments to build strategies that ensures the whole company satisfies clients.
Client Servicing and Operations Manager
QIMA (Asia Inspection)
09.2017 - 07.2021
- Spearheaded operations for Client Services in the areas of strategy implementation, talent management and acquisition, communications and administration
- Client base included - Ralph Lauren, GAP, Louis Vuitton, Cartier, Mr. Price, H&M,Costco, ICS, Disney, Walmart etc
- Managed a team of 130 employees spread across the countries, by assigning them jobs to be performed in the said time frame and budget
- Maintain strong professional relationships and excellent customer service
- Built and maintained relations with the clients in the mentioned regions by being the first point of contact to address escalations, taking suggestions and providing feedbacks over the service being provided
- Worked on improving performance for BQ players to help them move to next bucket
- Assigned tasks to associates, staffed projects, tracked progress and updated managers, partners and clients as necessary
- Worked closely with all product development departments
- Reviewed files, records and other documents to obtain information and respond to requests
Centre Manager
AICA ENERGY
05.2017 - 09.2017
- Carried out monthly sales and customer analysis to determine sales required and actions needed for company growth
- Spearheaded special projects supporting profitable business direction
- Supervised daily activities and performance of up to 50 regular employees
- Helped teams with assignments and deliverables.
Team Leader Operations HERO
BPO
01.2014 - 03.2017
- Delivered operational excellence through outstanding team leadership, staff development and targeted process improvements
- Demonstrated exceptional people management skills, providing bespoke feedback and coaching to develop high-performing individuals
- Produced regular performance reports and reviews, seeking areas for improved operational efficiency
- Motivated and incentivised teams to improve staff engagement and loyalty, maximising operational output through reduced staff turnover
- Ensured ongoing compliance with safety and environmental policies, maintaining safe, secure working environments
- Implemented key business culture principles, promoting positive, productive workplace environments
- Coordinated training and mentoring for team members, maintaining skilled and well-performing group.
Education
MBA - Operations Management & Marketing
Swami Vivekanand Subharti University
01.2019
BCA - Computer Science
Manav Bharti University
01.2013
Skills
- Business and Operations Management
- Client Servicing
- Sales Management
- Talent Management & Acquisition
- Quality Assurance and Control
- Team Building/Leadership
- Process Improvement Strategies
- Escalation Management
- Project Management
- Revenue Generation
- Cost Reduction & Containment
- Goal Attainment
- Performance Reporting
- Productivity Improvement Specialist
- Budgeting and P&L
Certification
- Successfully completed and received certificate for Team Leader Development Program (TLDP)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Whether you think you can or whether you think you can’t, you’re right!
Henry Ford
Timeline
Manager - Sales & Operations
HQTS Group
06.2022 - Current
Client Servicing & Operations Manager
P O FOODS
07.2021 - 05.2022
Client Servicing and Operations Manager
QIMA (Asia Inspection)
09.2017 - 07.2021
Centre Manager
AICA ENERGY
05.2017 - 09.2017
Team Leader Operations HERO
BPO
01.2014 - 03.2017
MBA - Operations Management & Marketing
Swami Vivekanand Subharti University
BCA - Computer Science
Manav Bharti University
- Successfully completed and received certificate for Team Leader Development Program (TLDP)
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