Summary
Work History
Education
Skills
Websites
Personal Information
Timeline
Generic

TAMAGHNA GANGULY

EDGE – Technical Content Developer
Bangalore

Summary

• Work with Solution Architects and results-driven professionals with extensive experience at Dell Technologies, specializing in product analysis, service development, and logic implementation. Adept at collaborating with cross-functional teams, including Solution Architects, Service Development leaders, Technical Writers, and Project Managers, to enhance product offerings and drive continuous improvement. Proficient in creating comprehensive service templates, managing content, and generating vital documents for diverse stakeholders. Demonstrates strong leadership in training, mentoring, and transitioning tools, and services across platforms. Skilled in data analysis and reporting using Tableau and SQL commands. Collaborate with Service Development leaders, Technical Writers, Project Managers and Tool experts, Top level management, Analyzing - New products that Dell develops and the existing products that needs additional features to be added and custom options to be included.

Work History

Senior Analyst, Resource Deployment Manager

Dell Technologies
  • Highly skilled and results-driven Resource Manager with extensive experience in optimizing technical resource allocation, project coordination, and stakeholder communication
  • Demonstrated expertise in managing complex scheduling for design, deployment, and consulting activities across various technical disciplines
  • Adept at leading global and team communications, conducting in-depth analysis, and driving best practices in resource management and project execution
  • Proven ability to handle escalations, support business transitions, and contribute to tool stabilization and process improvements.
  • Delivered 50000 plus cross functional staffing needs in a span of 8 years

Voice Associate

Infosys BPO
  • Efficiently handled a high volume of inbound calls from BT customers, resolving diverse sales and service-related issues with professionalism and accuracy
  • Provided comprehensive training and support to new team members, facilitating their integration into the team, and ensuring proficiency in handling BT applications and customer interactions
  • Addressed and resolved pending offline requests, ensuring timely follow-up and customer satisfaction
  • Managed both Level 1 (L1) and Level 2 (L2) escalations, employing advanced troubleshooting techniques to resolve complex issues and enhance customer experience.

Procurement Specialist

Infosys BPO
  • Efficiently handled database maintenance and resolved order management issues using SAP front end application - transactions, ensuring data integrity and operational efficiency
  • Created and analyzed detailed reports from system data and client submissions, employing advanced Excel techniques such as PivotTables, VLOOKUP, CONCATENATE, IF statements, and dashboard creation
  • Formulated and implemented process improvements to enhance operational efficiency, utilizing Excel Macros and formulae for automation and streamlined procedures
  • Managed inbound and outbound calls and online chats with clients, vendors, and customers, addressing specific queries and providing prompt, effective support
  • Conducted team meetings to communicate updates and discuss process enhancements, fostering effective team collaboration and alignment.

Training in charge

Orion Edutech
  • Experienced Recruitment Specialist with a proven track record in sourcing, interviewing, and hiring candidates for IT, ITES, and Non-IT profiles
  • Skilled in managing end-to-end recruitment processes and implementing strategic recruitment drives to attract top talent across diverse sectors
  • Adept at collaborating with hiring managers to align candidate profiles with organizational needs, and proficient in utilizing various tools and platforms to enhance talent acquisition efforts
  • Demonstrated success in optimizing recruitment strategies, reducing time-to-fill, and improving candidate experience through effective planning and execution.

Sr. Recruitment Consultant

CJOS Private Limited
  • Experienced Recruitment Specialist with a proven track record in sourcing, interviewing, and hiring candidates for IT, ITES, and Non-IT profiles
  • Skilled in managing end-to-end recruitment processes and implementing strategic recruitment drives to attract top talent across diverse sectors
  • Adept at collaborating with hiring managers to align candidate profiles with organizational needs, and proficient in utilizing various tools and platforms to enhance talent acquisition efforts
  • Demonstrated success in optimizing recruitment strategies, reducing time-to-fill, and improving candidate experience through effective planning and execution.

Technical Content Developer

Dell Technologies
- Current
  • Work with Solution Architects and results-driven professionals with extensive experience at Dell Technologies, specializing in product analysis, service development, and logic implementation
  • Adept at collaborating with cross-functional teams, including Solution Architects, Service Development leaders, Technical Writers, and Project Managers, to enhance product offerings and drive continuous improvement
  • Proficient in creating comprehensive service templates, managing content, and generating vital documents for diverse stakeholders
  • Demonstrates strong leadership in training, mentoring, and transitioning tools, and services across platforms
  • Skilled in data analysis and reporting using Tableau and SQL commands
  • Collaborate with Service Development leaders, Technical Writers, Project Managers and Tool experts, Top level management, Analyzing - New products that Dell develops and the existing products that needs additional features to be added and custom options to be included.

Education

Bachelor of Engineering - Electrical & Electronics

Adichunchanagiri Institute of Technology
Chikmagalur, Karnataka

I.S.C. - Math, Computers, Science

Vivekananda Mission School

I.C.S.E. - Math, Computers, Science and all other standard subjects

Vivekananda Mission School

Skills

Excellent verbal communication & written skills

Remarkably excellent problem solving and analytical skills

Dedicative, responsible, flexible, and self-motivated to learn new technologies

Approachable, adaptable, and excellent team player

Effective leadership skills – leading by example

Active Listening

Client management

Recommendation from Walter Swenson

I had the pleasure of working with Tamaghna, who served as a Technical Content Developer for our specialized business systems His work in supporting Content Management and the specialized calculations required for custom effort estimating has been critical to both our standard SKU business and our custom business in professional servicesTamaghna consistently demonstrated strong communication skills and was highly reliable in meeting established timelines His adaptability to the constant changes in our work environment was particularly impressive, allowing him to deliver high-quality results even in challenging circumstances Additionally, Tamaghna worked exceptionally well in international teams, collaborating seamlessly across different time zones and cultural contextsTamaghna's contributions have been invaluable to our business, and I highly recommend him to any organization seeking a skilled, adaptable, and results-driven professional in technical content development

Personal Information

  • Age: 18 years
  • Date of Birth: 11/17/81
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Single Parent

Timeline

Senior Analyst, Resource Deployment Manager

Dell Technologies

Voice Associate

Infosys BPO

Procurement Specialist

Infosys BPO

Training in charge

Orion Edutech

Sr. Recruitment Consultant

CJOS Private Limited

Technical Content Developer

Dell Technologies
- Current

Bachelor of Engineering - Electrical & Electronics

Adichunchanagiri Institute of Technology

I.S.C. - Math, Computers, Science

Vivekananda Mission School

I.C.S.E. - Math, Computers, Science and all other standard subjects

Vivekananda Mission School

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TAMAGHNA GANGULYEDGE – Technical Content Developer