TAMALIKA PAUL

Pursuits and Knowledge Management Experience

• Conducted comprehensive searches across KX, internal Deloitte tools, and external sources to support pursuit teams.
• Compiled, analyzed, and summarized knowledge artifacts for easy consumption by pursuit teams and senior stakeholders.
• Managed KM queries, prioritizing and aligning delivery expectations with pursuit timelines.
• Provided guidance to Non-PCoE supported pursuits, directing them to readily available content, SMEs, and self-service tools.
• Collaborated with pursuit project managers to address additional or ad-hoc knowledge and insight requests.
• Gathered feedback on deliverables for continuous improvement actions.

Content Management and Asset Development

• Ensured all final and reusable deliverables were saved in the PCoE Team repository, regularly reviewing and updating files.
• Collaborated with the GRA Sales Office Creative Studio to upload proposals and resolve technical issues.
• Supported pursuit closedown activities, collecting case studies, images, RFP Q&As, and practice overviews for asset development.
• Developed common and reusable assets and pursuit materials for publishing to the GRA PCoE site and KX.
• Worked closely with the KX Pipeline Content team to publish and review documents, ensuring regular updates.
• Supported the continuous development of the GRA PCoE site and related project activities.

Operational Support

• Supported operational activities, including repository management and communications.
• Supported wider Adhoc knowledge requests from the wider community
• Sharing monthly KM newsletter with the PCoE community featured recent analyst recognitions, KM updates, recent wins etc.

• Gathered, analyzed, and curated content to meet daily knowledge needs.
• Created document toolkits for Sales documents by collaborating with Sales, Operations, and Corporate teams.
• Managed regional SharePoint sites and created workflows for repetitive tasks.
• Acted as document controller for regional content elements.
• Maintained KM process documents and training materials.
• Shared best practices and encouraged knowledge sharing across teams.
• Reviewed SP team-sites and curated content for future use.
• Identified useful information and collaborated with SMEs to create knowledge articles.
• Worked with internal teams to understand bids/projects and documentation needs.
• Provided strategic guidance on KM process development.
• Focused on reuse and single-sourcing opportunities.
• Created and maintained information architecture.
• Handled new requests and explored value-adding opportunities.
• Coached and mentored junior Knowledge Coordinators.

• Creating and modifying SharePoint sites, unique navigational elements, custom content types and site columns, site pages and web parts
• Reviewing and managing sanitized content for quality and consistency, including meta-tagging of documents based on business categories/taxonomy
• Creating abstracts (summary/description) and titles for content posted to the KM Portal
• Managing the content collections process for assigned Accounts and Groups
• Acted as a liaison for KM Team to build relationships with the Account teams and Category Advisory Groups
• Maintaining and optimizing the firm’s knowledge infrastructure and managing posting of content to the KM Portal

Project and Proposal Support :

• Contributed to proposals by building sections tailored to specific sectors and service offerings.
• Supported global and regional consulting teams by capturing and providing reusable sections of proposal documents, deliverables, and success stories from knowledge bases.
• Created deliverables for consulting projects through secondary external research (Gartner, Forrester, Factiva, Google), and internal knowledge bases.
• Assisted with other projects and proposal support initiatives as needed.

Content Management:

• Created and maintained knowledge portals.
• Updated knowledge repositories (SharePoint, Drupal) with recent documents, archived outdated content, and collected best practice deliverables and references.
• Proactively collected success stories and followed up for further documentation.
• Facilitated the creation, approval, and storage of success stories for the region.
• Reviewed SP team-sites and curated content for future use.
• Identified useful information and collaborated with SMEs to create knowledge articles.
• Worked with internal teams to understand bids/projects and documentation needs.
• Provided strategic guidance on KM process development.
• Created and maintained information architecture.
• Handled new requests and explored value-adding opportunities.
• Coached and mentored junior Knowledge Coordinators.

• Supported KM initiatives through comprehensive searches.
• Assisted in building proposals and creating deliverables through research.
• Maintaining and updating knowledge repositories, archiving outdated content, and collecting best practice deliverables.
• Acting as a document controller, I update KM process documents and facilitate the creation of success stories.
• Identifying knowledge gaps and suggesting improvement plans.