TAMAL KANTI MUKHERJEE

Key Responsibilities:-

• Taking accountability for all aspects of quality across both run and change and business as usual activity
• Overseeing the output quality from all testing phases
• Making sure defects are detected and prioritized, based on impact
• Undertaking end-to-end test management including planning, risk & issue management

Key Responsibilities:-

• Owning the Quality & Data Analytics function of the organization
• Reviewing all key collateral relating to delivery and making sure it is of sufficient quality and with no gaps or duplication
• Taking accountability for all aspects of quality across both run and change and business as usual activity within the assigned platform or domain

Key Responsibilities:-

• Overseeing the output quality from all testing phases owned and making sure it meets the requirements of each quality test strategy
• Making sure defects are detected and prioritized, based on impact, and resolved at the earliest possible moment and before the last responsible moment

Key Projects:-

• Designed 56 zonal level processes for the 'Operations' and 'Revenue' functions and ensured adherence through periodic audits
• Led 35 Quality Standardization & Process Excellence initiatives across the zone resulting INR 15 million savings

Key Projects:-

• End to end Zonal Quality Strategy Building and SOP creation for 47 zonal operational processes
• Reduced the 'Unhappy customer ratings' by 45% in a quarter
• Trained 75 + employees on Quality Management
• Mentored 58 process improvement initiatives (Kaizen, Yellow Belt & Green Belt) to improve the service quality

Key Projects:-

• Increased Average Productivity per delivery hub for the zone by 22% in less than 3 quarters
• Drove a reduction of 'Cost per shipment' for the last mile leg by 15% in less than 2 quarters
• Mentored 35 Yellow Belt & Green Belt projects initiatives for the zone leading to a notional financial saving of INR 16.3 L
• Facilitated 380 Kaizen initiatives (unique and cross deployed) for the zone leading to a notional financial saving of INR 20.5 L
• Trained 50 + employees on Lean, Kaizen & 5S principles

Key Responsibilities:-

• Managing the Quality of the BSI department - responsible for ensuring Product & Process Quality Leadership
• Driving compliance towards ISO 20000, ISO 9001, CMMi-SVC, OHSAS 18001 & ISO 14001
• Effective management of the Institutional customer complaint handling process to ensure on time and satisfactory handling and resolution
• Driving Process improvements through Lean, Six Sigma, TPM and 5S
• Designed the 'Lean Six Sigma' training material and imparted training at different levels

Key Responsibilities:-

• Regularly collaborated with onshore quality analysts to understand and implement the Quality assurance practices within the program
• Conducted internal quality audits and preparedness audits for external certifications like ISO 9001:2008, ISO 20000, ISO 27001, CMMI-SVC, ISO 22301, OHSAS
• Handled clients from FMCG, Healthcare, Manufacturing, Oil & Gas domains for the regions
• Led the unit-level 'Lean Six Sigma Task Force'
• Coached team members on different Quality & Requirement tools for enhanced tracking of data integrity

Key Responsibilities:-

• Conducting internal quality audits and preparedness audits for external certifications like ISO 9001:2008, ISO 20000, CMMI-SVC etc
• Preparing projects for CMMi assessment
• Performing internal audits and findings analysis to provide executable solutions for client's process optimization
• Leading Lean Six sigma improvement initiatives
• Conducting RCA (Root Cause Analysis) initiated by different triggers
• Conducting Corporate Process Trainings
• Regular interaction with global clients

Key Responsibilities:-

• Reviewing project deliverables and reporting weekly to onshore quality team
• Ensuring adherence of quality processes by the offshore team